Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Experienced Office Management and Administration Professional with 10+ years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Dependable administrator skilled at managing diverse needs in challenging, fast-paced environments. Friendly and energetic professional with remarkable communication and prioritization skills.

  • Advanced from helper to production manager within 8 months for adaptability, leadership skills, motivation to succeed, and prior experience in office management.
  • Human Resources - Recorded and filed employee benefit, salary and annual evaluation information.
  • Positioned as key team member to transfer all contracts from hard copy into new digital database.
  • Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
  • Successfully resolved numerous customer issues.
  • Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.

Team Leadership

  • Contract negotiations
  • Presentation design
  • Organizational skills
  • Team Bonding
  • Errands
  • Staff Collaboration
  • Meticulous attention to detail
  • Relationship building
  • Excellent multi-tasking ability
  • Clear oral/written communication
  • Technical Support
  • Sorting and labeling
  • Meeting planning
  • Strong problem solver
  • Invoice Processing
Work History
09/2019 to Current Office Manager Trilogy Health Services | Unavailable, IN,
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Handled all incoming business and client requests for information.
  • Performed billing, collection and reporting functions for office generating over $3 million plus annually.
  • Compared vendor prices and negotiated for optimal savings.
  • Arranged corporate and office conferences for company employees and guests. Made all preparations of favors for meeting rooms and hosting needs for meetings.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Created and finalized contracts for Subcontracting and appraisal deals with customers.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Recruited and hired qualified candidates for vacant and new positions.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Increased team productivity by reorganizing office supplies and protocols.
  • Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
  • Maintained computer and physical filing systems.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Interpreted management directives to define and document administrative staff processes.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to the Steel Manufacturing Field.
  • Aggregated and analyzed data related to administrative costs to prepare Quarterly budgets for corporate-level management.
01/2010 to 12/2018 Production Manager Aeg Worldwide | Saint Louis, MO,
  • Monitored and supported progress of plant production orders by managing shop capacity and loading functions at
  • Evaluate and maintenance required manufacturing equipment and parts.
  • Delivered operating plans and growth objectives.
  • Standardized production procedures, job roles and quality assurance guidelines.
  • Researched and tested new materials for production.
  • Implemented performance, quality and efficiency measures to achieve aggressive production goals.
  • Implemented quality improvement changes to minimize product defect rates.
  • Verified documentation of all process control parameters.
  • Met aggressive production and safety goals while minimizing equipment downtime.
  • Contributed to company growth by delivering quality customer service to foster growth and retention.
  • Multi-tasked to keep all assigned projects running effectively and efficiently.
  • Prepared and operated offset printing press for maximum efficiency and production.
  • Employed root cause analysis to troubleshoot equipment and processing issues.
  • Operated press to achieve highest print quality and productivity with minimal scrap.
  • Proofed all job orders, securing client approval prior to production.
  • Monitored social media and online sources for industry trends.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
03/2000 to 08/2017 Office Administrator Mhc Equity Lifestyle Properties | Wilmington, OH,
  • Worked with upper management to complete complex projects on tight budgets within specific timelines.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Completed weekly payroll for 9 employees.
  • Stayed updated with latest marketing concepts and techniques.
  • Performed market analysis and researched latest trends.
  • Planned marketing initiatives and leveraged referral network to promote business development.
  • Utilized market trends and target audience statistics to effectively and appropriately market products.
  • Wrote and prepared creative assets by applying excellent communication, project management and planning abilities to produce crisp, fresh collateral.
  • Created professional business correspondence, spreadsheets and presentations.
Expected in 06/2002 High School Diploma | Frazier High School, Perryopolis, PA, GPA:
  • Graduated with 3.4 GPA

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School Attended

  • Frazier High School

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  • Office Manager
  • Production Manager
  • Office Administrator


  • High School Diploma

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