Office Manager resume example with 13+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Versatile Case Manager with expertise in chanllenging high-pressure environments. Proactive, resourceful and experienced in coordinating resources for quality care. Focused and detail-oriented with strong knowledge of accounting best practices for reconciliation and reporting. Compassionate professional giving back to community through service to others.

  • Confidentiality compliant
  • Microsoft Office Suite
  • Documentation proficiency
  • Medical Records Management
  • Office management
  • Staff Management
  • Case Management
  • Needs assessment
  • Clear oral/written communication
  • Relationship building
  • Account Reconciliation
  • Bookkeeping
  • Data Entry
  • Workflow planning
  • Credit and collections
  • Regulatory Compliance
  • New-Hire Training
  • Staff Supervision
  • Human Resource Policies
Work History
Office Manager, 02/2016 to Current
Two Men And A TruckCarol Stream, IL,
  • Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Administered yearly budget of $2,000,000+ to manage office requirements such as service contracts, postage costs and supply replenishment.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Liaised with other departments, organizations and clients to addressed inquiries, applications, standards and billing questions.
  • Improved customer satisfaction scores through application of superior support, attentiveness, communication and problem-solving skills.

Internal Audit Assistant, 05/2015 to 11/2015
Greenstate Credit UnionClive, IA,
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Managed quality assurance program, including internal audits on new residential, industrial and commercial accounts, to include dispatch tickets.
  • Assisted in reconciling disposal and AR records for the fiscal year.
Case Manager, 12/2008 to 11/2011
Memorial HermannHouston, TX,
  • Partnered with social workers, activity therapists, phycisians, mental health providers, nutritionists and case managers to develop and implement individualized care plans and documented all daily activities, interactions and interventions in electronic charting systems.
  • Gathered information from educational, mental and physical health records to determine and make recommendations for appropriate living environments and care needs.
  • Evaluated treatment plans against individual goals and healthcare standards.
  • Assisted clients in accessing services and benefits by providing education and information about community resources, successfully assisting numerous clients in improving their lifestyle.
  • Teamed up with managers and executives to assist in evaluating and improving performance of direct services, contributing to strategic program planning and development.
  • Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
  • Performed thorough interviews and documented all details.
  • Performed ongoing assessments to evaluate mental health needs, working with multidisciplinary team to develop, initiate, manage and modify individualized plans of care.
  • Trained new staff of each clients care plan, medication administration, care standards, operational procedures and safety protocols to optimize quality of life and safety.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities for a more positive outcome.
Daycare Provider, 11/2003 to 03/2009
Avera HealthAberdeen, SD,
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Kept notes of behavior issues, food served and medications administered to children.
  • Met with parents about daily activities, positive developments and issues.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Added daily log information to permanent records outlining observations, meals and any medications administered for acute or chronic conditions.Created and implemented diverse educational strategies to boost development.
  • Created safe and engaging learning environment for groups of diverse children with various learning styles.
  • Offered top-notch care to seven+ children at once, ranging in age from infant to ten years old.
: Diagnostic Imaging, Expected in
Linn Benton Community College - Albany, OR,
: Accounting And Finance, Expected in
University of Phoenix - Online Courses,
High School Diploma: , Expected in
Philomath High School - Philomath, OR

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Resume Overview

School Attended

  • Linn Benton Community College
  • University of Phoenix
  • Philomath High School

Job Titles Held:

  • Office Manager
  • Internal Audit Assistant
  • Case Manager
  • Daycare Provider


  • Some College (No Degree)
  • Some College (No Degree)
  • High School Diploma

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