office manager resume example with 4+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Skills
Budgetary Planning
CRM and Office Management Software
Employee Coaching and Motivation
Managing Operations and Efficiency
Scheduling and Coordinating
Verbal and Written Communication
Data Entry
Invoicing and Billing
Customer Relations
Call Documentation
Multitasking and Prioritization
Understanding Customer Needs
Building Customer Trust and Loyalty
De-escalation Techniques
Self- Motivated
Calm and Professional Under Pressure
Upbeat and Positive Personality
Responding to Difficult Customers
Inbound Phone Call Management
Inbound Phone Call Management
Inbound Phone Call Management
Call Control Skills
Quality Assurance Controls
Call Documentation Skills
Providing Customer Support
Technical Troubleshooting
Data Gathering
Education and Training
Mount Tabor High SchoolWinston-salem, NCExpected in 06/2011 ā āHigh School Diploma: - GPA:
Shaw UniversityRaleigh, NCExpected in ā ā:Social Work - GPA:
Experience
Alcatraz Cruises - Office Manager Nampa, ID, 02/2022 - Current
Managed office inventory and placed new supply orders.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Administered payroll and maintained proper documentation of employee personnel.
Prepared meeting agendas and recorded and transcribed minutes.
Interpreted and communicated work procedures and company policies to staff.
Used judgment and initiative in handling confidential matters and requests.
Coded and entered daily invoices with in-house accounting software.
Reviewed files and records to obtain information and respond to requests.
Monitored payments due from clients and promptly contacted clients with past due payments.
Elevated customer satisfaction ratings by promptly resolving client and case issues.
Automated office operations for managing client correspondence, payment schedules and data communications.
Wrote professional business correspondence to maintain strong line of communications.
Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.
Managed office budget to handle inventory, postage and vendor services.
Maintained and researched correct drug information for processing vendor and provided appropriate NDC, NPI and NABP numbers, quantities, and day supply information for manual claims processing.
Researched, selected, and documented equivalent U.S. drug product for processing of foreign paper claims.
Created and maintained current foreign and compound claims processing policies and procedures.
Contacted pharmacies to verify membersā claim information.
Reviewed various claims reports and partnered cross functionally on research and issue resolution.
Processed exception claims to meet client performance guarantees.
Pathfinder Bank - Customer Service Representative Lacona, NY, 08/2019 - 01/2021
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