Office Manager resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary
Personal and experienced office manager and customer service specialist highly skilled at administering business needs with efficiency and accuracy. Possess more than 20 years of experience coordinating operations needs, providing administrative support and high level customer service. Committed to detail-oriented organization and effective communication.
Skills
Documentation and control
Expense Reporting
Team Leadership
Training and Development
Mail handling
Database administration
Office administration
Credit and collections
Excellent multi-tasking ability
Organizational skills
Friendly nature
Clear oral/written communication
Work History
03/2006 to 06/2020
Office ManagerTwo Men And A Truck – Sioux Falls, SD,
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
Maintained inventory levels of eye wear products
Fulfilled and tracked shipments to customers using FedEx, UPS, and USPS platforms
Handled customer complaints and resolved to satisfy the customer and business needs
Established a replacement part process which minimized eye wear items from being salvaged and resulting in lost revenue
Handled all incoming business and client requests for information
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
Performed billing, collection and reporting functions for office
Maintained computer and physical filing systems
Maintained office supplies inventory by checking stock and ordering new supplies as needed
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
Solved problems timely and effectively, ensuring customer satisfaction
Prepared invoices and processed incoming payments
Delivered expert clerical support by efficiently handling wide range of routine and special requirements
07/2001 to 10/2008
Customer Service RepresentativeTurn5 Inc – Arlington, VA,
Responded to customer requests for products, services and company information.
Leveraged sales expertise to promote and capitalize on upsell opportunities.
Educated customers on promotions to enhance sales.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Provided primary customer support to internal and external customers in fast-paced environment.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided information to customers regarding Belk's charge card and loyalty program and helped to open and activate new accounts.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Regularly exceeded daily sales and product add-on quotas.
Offered advice and assistance to customers, paying attention to special needs or wants.
08/1990 to 06/1999
Office ManagerTwo Men And A Truck – South Burlington, VT,
Responsible for opening and closing the business each day
In charge of bringing the computer system up each day and closing out end of month and year-end functions
Handled all incoming business and client requests for information
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
Contacted repair personnel for printing equipment maintenance and repair
Handled collections accounts over the phone, through collections agencies, and in person interactions
Solved problems timely and effectively, ensuring customer satisfaction
Prepared customer account invoices and processed incoming payments
Received, screened and routed incoming calls
Prepared the business operations for Hurricane Andrew
Invitation consultant for weddings and special events
11/1977 to 09/1990
Customer Service RepresentativeAscension Health – Mcminnville, TN,
Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
Maintained four stockroom locations as organized warehouse and backroom spaces
On call balancer responsible for completing manual transactions using the audit detail when the computer system went down
Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
Maintained correct signage and set ads for the mens department
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
Trained team members in successful strategies to meet operational and sales targets
Learned basic tailoring skills
Education
Expected in 02/2006
Associate of Science: Business And Communications Management Florida Technical College - DeLand, FL, GPA:
Expected in 06/1977
High School Diploma: Northwest Christian Academy - North Miami, GPA:
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