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Office Manager Resume Example

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OFFICE MANAGER
Professional Summary

Personal and experienced office manager and customer service specialist highly skilled at administering business needs with efficiency and accuracy. Possess more than 20 years of experience coordinating operations needs, providing administrative support and high level customer service. Committed to detail-oriented organization and effective communication.

Skills
  • Documentation and control
  • Expense Reporting
  • Team Leadership
  • Training and Development
  • Mail handling
  • Database administration
  • Office administration
  • Credit and collections
  • Excellent multi-tasking ability
  • Organizational skills
  • Friendly nature
  • Clear oral/written communication
Work History
Office Manager, 03/2006 to 06/2020
Company Name – City, State
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving
  • Maintained inventory levels of eye wear products
  • Fulfilled and tracked shipments to customers using FedEx, UPS, and USPS platforms
  • Handled customer complaints and resolved to satisfy the customer and business needs
  • Established a replacement part process which minimized eye wear items from being salvaged and resulting in lost revenue
  • Handled all incoming business and client requests for information
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records
  • Performed billing, collection and reporting functions for office
  • Maintained computer and physical filing systems
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
  • Solved problems timely and effectively, ensuring customer satisfaction
  • Prepared invoices and processed incoming payments
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements
Customer Service Representative, 07/2001 to 10/2008
Company Name – City, State
  • Responded to customer requests for products, services and company information.
  • Leveraged sales expertise to promote and capitalize on upsell opportunities.
  • Educated customers on promotions to enhance sales.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided information to customers regarding Belk's charge card and loyalty program and helped to open and activate new accounts.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Regularly exceeded daily sales and product add-on quotas.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
Office Manager, 08/1990 to 06/1999
Company Name – City, State
  • Responsible for opening and closing the business each day
  • In charge of bringing the computer system up each day and closing out end of month and year-end functions
  • Handled all incoming business and client requests for information
  • Interacted with customers professionally by phone, email orin-person to provide information and directed to desired staff members
  • Contacted repair personnel for printing equipment maintenance and repair
  • Handled collections accounts over the phone, through collections agencies, and in person interactions
  • Solved problems timely and effectively, ensuring customer satisfaction
  • Prepared customer account invoices and processed incoming payments
  • Received, screened and routed incoming calls
  • Prepared the business operations for Hurricane Andrew
  • Invitation consultant for weddings and special events
Customer Service Representative, 11/1977 to 09/1990
Company Name – City, State
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
  • Maintained four stockroom locations as organized warehouse and backroom spaces
  • On call balancer responsible for completing manual transactions using the audit detail when the computer system went down
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
  • Maintained correct signage and set ads for the mens department
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
  • Trained team members in successful strategies to meet operational and sales targets
  • Learned basic tailoring skills
Education
Associate of Science: Business And Communications Management, 02/2006
Florida Technical College - City
High School Diploma: 06/1977
Northwest Christian Academy - City
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Resume Overview

School Attended

  • Florida Technical College
  • Northwest Christian Academy

Job Titles Held:

  • Office Manager
  • Customer Service Representative

Degrees

  • Associate of Science : Business And Communications Management , 02/2006
    High School Diploma : 06/1977

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