office manager resume example with 9+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

A detailed oriented, hard working individual, with and outgoing personality. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance. Specializing in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships in given any area of expertice, cultivating partnerships and growing businesses. Self-motivated and hardworking. Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. On top of all that I am a young mom of 3 young girls. I am instilling in them, although technology Is GREAT and much needed, there will never be a greater service as genuine as customer service :) !

  • Great customer service
  • Workflow planning
  • Strategic planning
  • Database administration
  • Documentation and control
  • Expense reporting
  • Business administration
  • Data entry
  • Data management
  • Deadline driven
  • Travel coordination
  • Budgeting
  • High accuracy
  • Excellent multi-tasking ability
  • Accounts payable and receivable
  • Scheduling
  • Friendly nature
  • Administrative support
  • Credit and collections
  • Bookkeeping
  • Organizational skills
  • Performance improvement
  • Team building
  • Staff management
  • Office administration
  • Relationship building
  • Office management
  • Team leadership
  • Good listening skills
  • Quick learner
  • Attention to detail
  • Highly dependable
  • STRONG work ethic
  • Adaptability
  • Computer literacy
  • Fast learner
  • Organized
  • Time management
  • Collaboration
  • Creative problem solving
  • Receiving support
  • Credit card processing
  • And many more
Work History
12/2013 to Current
Office Manager Técnico Corporation Bremerton, WA,
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Handled all incoming business and client requests for information.
  • Compared vendor prices to ensure optimal savings.
  • Performed billing, collection and reporting functions for office generating over average $1,020,000 annually.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Supervised and led team of dental hygienists and support staff of 9.
  • Maintained computer and physical filing systems.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Sourced vendors for special project needs and negotiated contracts.
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
  • Prepared vendor invoices and processed incoming payments.
  • Met challenging quotas for productivity and accuracy of work.
  • Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Oversaw office accounting functions such as AP/AR to keep finances accurate and current.
  • Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
  • Compiled customer feedback and recommended service delivery improvements to management.
  • Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Responded to customer requests for products, services and company information.
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly and in appropriate manner.
  • Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
  • Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
  • Taught patients successful strategies for boosting oral hygiene, controlling plaque and protecting gums and tooth enamel from damage.
  • Worked with the staff o resolve any problems, improve operations and provide exceptional customer service.
  • Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
12/2013 to Current
Insurance Coordinator Lehigh Valley Hospital & Health Allentown, PA,
  • Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
  • Maintained high standards of customer service by building relationships with clients. Prepared insurance claims for submission to insurance companies.
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Closed out at end of the day, printed daily reports and completed daily bank deposits.
  • Processed and reconciled payments, varied insurance benefits and collected copayment/deductibles.
  • Confirmed patient insurance benefits and check claim statuses.
  • Regularly solicit patient feedback to improve customer comfort and satisfaction.
  • Coordinated with insurance companies regarding insurance claim and reimbursements.
  • Provided an elevated customer experience to generate loyalty clientele.
  • Reviewed accounts receivable reports, insurance contracts and weekly and monthly financial reports.
  • Achieved revenue goals by managing collections and accounts receivables, referral process and insurance billing.
  • Obtained prior authorization and precertification for outpatient procedures.
  • Verified insurance and communicated coverage to staff and patients.
  • Trained 4 staff on current Medicare regulations and guidelines.
  • Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
  • Maintained compliance with local, state, and federal regulations governing insurance, including Medicare and Medicaid requirements.
  • Communicated effectively with staff, including members of operations, finance and clinical departments.
  • Coordinated with contracting department to resolve payer issues.
  • Maintained confidentiality of patient finances, records and health statuses.
  • Reviewed outstanding requests and redirected workloads to ensure timely completion of projects.
  • Tracked all pending authorizations to ensure timely resolution and avoid revenue loss.
  • Presented insurance options to customers in knowledgeable and efficient manner in order to close sales on new policies.
  • Successfully completed OSHA, ADA and HIPAA compliance trainings.
  • Politely answered phones and scheduled or confirmed office appointments and surgeries.
  • Worked closely with external partners and members of local community to create continuous client referral sources.
  • Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
  • Approached potential clients by using direct marketing techniques, including mailings and phone contacts.
  • Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Identified issues and took appropriate action to deliver speedy resolution.
  • Spent ample time with each customer, going over and explaining documents to ensure that key information was understood.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
08/2012 to 11/2015
Cheerleading Coach Urbandale Community School District Urbandale, IA,
  • Supervised academic progress of student-athletes and scheduled tutoring services for those with declining grades.
  • Introduced games and drills, which helped students to better develop skill levels.
  • Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience and respect for others.
  • Established clear benchmarks for performance and monitored individual and team progress.
  • Increased player strength, agility and game skills through successful practices.
  • Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
  • Reminded athletes and coaching staff to display and promote good sportsmanship with competing teams on and off field.
  • Directed ambitious practice sessions to boost athletic abilities and teamwork.
  • Enhanced player health with optimized nutritional strategies and improved life choices.
  • Held special events such as players' nights to promote activities and build relationships among teammates, families and members of local community.
  • Coordinated travel arrangements, tracked expenses and reported on all team activities.
  • Checked dress, attitude and form of team members before all events.
  • Directed special events, outreach programs and pep rallies.
  • Prepared cheerleaders for games and competitions with rigorous practice schedule.
  • Maintained equipment, facilities, and inventory in proper order to avoid accidents, mishaps and damage.
  • Promoted stretching and proper exercise form to help players avoid injuries and prevent muscle tightness.
  • Managed activities of team mascot, coordinating travel and keeping equipment ready for all performances.
  • Motivated athletes to become stronger, more agile and more effective players through effective direction, communication and mentoring.
Expected in to to
High School Diploma:
Northwest High School - Germantown, MD

GED-3.8 GPA.

Expected in to to
: Business
Montgomery College - Rockville, MD

Currently in the process of attaining a degree

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Resume Overview

School Attended

  • Northwest High School
  • Montgomery College

Job Titles Held:

  • Office Manager
  • Insurance Coordinator
  • Cheerleading Coach


  • High School Diploma

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