office manager resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Highly motivated as team player, all patients come first never have patients sit too long in waiting room, advise patients if doctor is running late.

Excellent reputation for resolving problems, improving patient satisfaction, and driving overall operational improvements of the office.

Motivated to always improve my skills.

  • Policy and Procedure Modification
  • Relationship building
  • Sorting and labeling
  • Office administration
  • Scheduling
  • Office management
  • Copy machine use
  • Insurance billing procedures
  • Understanding of medical ethics
  • Office procedures understanding
  • Team Leadership
  • Mail handling
  • Staff Management
  • Friendly nature
  • Credit and collections
  • Faxing
  • Computer
  • Managing patient records
  • Communication skills
Work History
09/2006 to 03/2020
Office Manager Técnico Corporation Atlantic Beach, FL,

Open & Close Office

  • Oversaw all office operations for organization by processing vital documentation, obtaining insurance verification and authorization for services.
  • Administered financial management functions, including medical billing and collections, marketing and operational budgets.
  • Answered phone calls by [Number] ring and asked appropriate questions to determine which department or staff member could be of service.
  • Managed office inventory and placed new supply orders.
  • Acted as manager and coordinator to clinic staff, supervising execution of patient processing, recordkeeping and client relations operations to protect and build clinic reputation.
  • Prepared and proofread outgoing correspondence for office staff including letters and emails.
  • Interviewed job applicants, asking appropriate questions regarding background, expertise and education.
  • Assisted with interviewing job applicants, asking appropriate questions and offering insight and feedback to the [Job Title] afterwards.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Developed and actualize plans to streamline patient flows, increase office and patient care efficiency, and generate new revenues.
  • Maintained accurate records and reported on collection activity and accounts receivable status.
  • Confirmed prescriptions for patients by placing calls and conferring with physicians' office staff.
  • Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
  • Interacted with patients, asked appropriate questions and listened carefully to ensure high level of clinical care.
  • Assessed patients' health conditions and asked appropriate questions to better understand current feelings.
  • Communicated with patients, asked appropriate questions and employed active listening to determine best care.
  • Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
  • Tracked office inventory, placing orders to restock [Type] and [Type] supplies.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Scheduled appointments, answered phones, billed customers for services and maintained inventory to maximize office productivity.
  • Prepared claim forms for dental insurance.
  • Ordered new office supplies when needed and kept track of office inventory.
  • Created and implemented organizational policies and procedures.
09/1985 to 08/2005
Preschool Teacher Wayne Nj Public Schools Wayne, NJ,
  • Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Allowed for ample outdoor discovery time each day.
  • Educated students in foundational concepts such as shapes, numbers and letters.
  • Supervised students and enforced discipline during all Head Start activities.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Used classroom observations to create written assessments of student performance.
  • Coordinated parent-teacher conferences 10 times during school year.
  • Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
  • Assisted and supervised 10 children through entire school day.
  • Addressed behavioral and learning issues with parents and daycare management.
03/1975 to 06/1977
Medical Records Clerk Physicians Primary Care Of Southwest Florida Fort Myers, FL,
  • Received and processed medical records requests.
  • Input data into computer programs and filing systems.
  • Adhered to all facility, company and legal guidelines.
  • Reviewed medical records for completeness and filed records in alphabetic and numeric order.
  • Interacted and communicated easily with department personnel and public.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Prepared mailings of information and documentation.
  • Sorted materials and filed according to guidelines.
01/1972 to 12/1974
Schedule Patient Testing in ER Mt.Siani Hospital City, STATE,
  • Schedule Patients for Laboratory Testing
Expected in 12/1981 to to
Associate of Arts: Pre-School Education
Sheridan Technical College - Hollywood, FL
  • Continuing education in pre-school education

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Resume Overview

School Attended

  • Sheridan Technical College

Job Titles Held:

  • Office Manager
  • Preschool Teacher
  • Medical Records Clerk
  • Schedule Patient Testing in ER


  • Associate of Arts

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