office manager resume example with 15+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Experienced Office Manager and administration professional with 10 years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Skills
CRM and Office Management Software
Budgetary Planning
Work Planning and Prioritization
Training and Development
Scheduling and Coordinating
Staff Training
Goal Setting
Performance Evaluations
Managing Operations and Efficiency
Verbal and Written Communication
Teamwork and Collaboration
Administration and Reporting
Documentation and Reporting
Scheduling and Calendar Management
Accounts Payable and Receivable
File and Data Retrieval Systems
Customer Relations
Banking Operations
Experience
Office Manager, 09/2015 to Current Lincoln Financial Group – Phoenix, AZ,
Plan monthly staff meetings to analyze, update and follow up on standard orders of procedures to insure a smooth and seamless operation on a daily basis
Administered payroll and maintained proper documentation of employee personnel.
Responsible for coordinating annual employee certification and training
Facilitate training for all new staff hires and maintain all required employee documentation for employment
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Implemented and maintained company protocols to facilitate smooth daily activities.
Interpreted and communicated work procedures and company policies to staff.
Reviewed completed work to verify consistency, quality and conformance.
Scheduling Coordinator, 07/2013 to 12/2014 Choptank Transport – Tampa, FL,
Completed timely changes and updates to schedules in central scheduling system.
Communicated schedule changes to appropriate department personnel and other ancillary areas.
Utilized MS Office and Excel to analyze data and create spreadsheets.
Managed schedules of team of four personnel to keep shifts properly staffed.
Entered information into system to update status reports.
Sent out frequent telephone or email reminders of scheduled meetings to participants.
Provided reminder calls to clients prior to scheduled visits.
Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
Coordinated with other supervisors, combining group efforts to achieve goals.
Scheduling Coordinator, 02/2013 to 06/2013 Choptank Transport – , ,
Ensure the productivity and proper time management of the doctors time and work flow
Multi-office Coordination and scheduling of clients, vendors and staff
Thoroughly manage client, vendor and staff documents for accuracy and standard procedure
Coordinate and insure with finance and accounting that billable hours and account information match client appointments and future sales
Completed timely changes and updates to schedules in central scheduling system.
Managed schedules of team of four personnel to keep shifts properly staffed.
Developed effective scheduling processes to achieve production objectives.
Sent out frequent telephone or email reminders of scheduled meetings to participants.
Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
Insurance & Claims Coordinator, 06/2005 to 08/2011 Vendeland Dental Professionals – City, STATE,
Analyzed weekly and monthly financial reports and reviewed accounts receivable reports and insurance contracts to facilitate revenue cycle management.
Validated insurance and advised patients of benefits and coverage.
Calculated and balanced bank deposits
Scheduled treatment, ensuring the productivity and proper time management of the doctors time and work flow.
Filed insurance claims by obtaining and entering data related to patient, insurance provider and dental code for procedures and services provided.
Obtained maximum reimbursement by following up on unpaid claims and reviewing monthly aging reports.
Efficiently managed collections and receivables, referrals process and billing to meet revenue goals.
Checked documentation for appropriate coding, catching errors and making revisions.
Collected payments, processed receipts and informed policyholders of outstanding balances.
Education and Training
Bachelors: Human Services, Expected in 08/2012 to Western Washington University - Bellingham, WA GPA:
Associates: Arts, Expected in 06/2003 to Centralia College - Centralia, WA GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.