office manager resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Although I left the loan business for a long time, my enthusiasm for loan work has never been wiped out. Because each application is the applicant's earnest hope for their new home. for me it is a challenge for the underwriter. I believe that with my many years of work experience in different fields and my willingness to learn new things, I will be able to process loans more successfully than before.
Skills
Excellent Customer Service
Resolve the conflict
Documentation and control
Team Building
Contract Negotiations
Relationship building
Office administration
Regulatory Compliance
Education
The Chunghsing UniversityTaipei, Taiwan, Expected in 09/1987 ā āBachelor of Science:Land Economic And Administration - GPA:
Work History
Ukpeagvik Inupiat Corporation - Office Manager North Charleston, SC, 09/2017 - Current
All the financial mangement including insurance collection, Billings and claims. Present dental treatment plans to patients.
Maintain an office environment that ensures optimal patient care and customer service.
Oversee and supervise front and back office staff.
Analyze and organize office operations and procedures, including bookkeeping, invoice processing, cash control, preparation of payrolls and other administrative duties.
Maintain advanced knowledge of software systems to compile, retrieve and generate the reports.
Ensure a safe work environment by complying with all local, state and federal health and safety regulations and laws, and ensure compliance with office and company policy and procedures.
TECO In Atlanta - Deputy Assistant Director City, STATE, 08/2000 - 07/2017
Managed customer relations and customer service through daily communication and interaction.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Assist Deputy resolve the issues relative to visa, passport and nortarized foreign legal documents
Global Commercial Bank - Commercial Loan Processor Coordinations City, STATE, 09/1998 - 06/2000
Offered administrative support to assist with loan origination, approval and underwriting.
Assisted loan officers in procuring and verifying applicant data.
Worked with Loan Officer to create application profile in system and review key information at various stages within process.
Supported loan officers with administrative assistance.
East And West Morgage Company - Loan Officer/Processor City, STATE, 10/1996 - 05/1998
Negotiates price, terms and conditions with mortgagors. Originated, reviewed, processed, closed and administered customer loan proposals.
Responsible for the overall customer interaction and interface with all parties involved on each individual loan that is originated from application to closing including, but not limited to: counseling and prequalifying potential home buyers; taking complete and accurate applications; obtaining all necessary support documents along with the appropriate fees and lock-in information; overseeing the loan staClaires to all interested parties; and obtaining loan documentation after closing as directed by corporate or senior management.
Responsible for the overall customer interaction and interface with all parties involved on each individual loan that is originated from application to closing including, but not limited to: counseling and prequalifying potential home buyers; taking complete and accurate applications; obtaining all necessary support documents along with the appropriate fees and lock-in information; overseeing the loan staClaires to all interested parties; and obtaining loan documentation after closing as directed by corporate or senior management. Responsible for the overall customer interaction and interface with all parties involved on each individual loan that is originated from application to closing including, but not limited to: counseling and prequalifying potential home buyers; taking complete and accurate applications; obtaining all necessary support documents along with the appropriate fees and lock-in information; overseeing the loan staClaires to all interested parties; and obtaining loan documentation after closing as directed by corporate or senior management.
Recommended loan approvals and denials based on customer loan application reviews.
Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
Reviewed and edited loan agreements to promote efficiency and accuracy.
Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
Maintained friendly and professional customer interactions.
Closely monitored performance of current portfolio of specialty loans and made changes to achieve performance targets.
Maintained strict confidentiality of bank records and client information.
Submitted loan applications to underwriter for verification and recommendations.
Resolved conflicts and negotiated muClaireally beneficial agreements between parties.
Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
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