office manager resume example with 17+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

  • Budgetary Planning
  • Employee Coaching and Motivation
  • Employee Development
  • Teamwork and Collaboration
  • Budget Management
  • Administration and Reporting
  • Hiring and Training
  • Recruitment and Hiring
  • Team Building
  • Performance Tracking and Evaluation
  • Performance Evaluations
  • Training and Development
  • Staff Training
  • Managing Operations and Efficiency
  • Goal Setting
  • Problem Resolution
  • Team Leadership
  • Accounts Payable and Receivable
  • Expense Reporting
  • Invoicing and Billing
  • Workforce Management
  • Customer Relations
Office Manager, 10/2015 to Current
EinrideBerlin, NH,
  • Eaglesoft system for Administration functionality, to include own working knowledge of Eaglesoft systems and ability to support staff questions/issues within the system
  • Maintain staff schedules to include
  • Schedule creation and coordination with staff/provider absences
  • Ensure clinic and operational work flows are being monitored and maintained to guarantee best patient outcome
  • Understand and assist with operations of the business across all departments to include general operations, financial standings, and statistics
  • Schedule and check eligibility of insurance for patients as well as singing of treatment plans and making sure all documents are on file
  • Process all claims, TX plans for every patient, and post all payments from the various insurance companies we accept
  • Handle any denial from the insurance companies and make sure all information is submitted for the prompt payment of each claim.
  • Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.
  • Created memos, letters and other documents, fostering internal and external communication.
  • Reviewed financial projections relating to business and industry trends and identified areas requiring improvement.
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.
  • Managed multiple calendars and contacts using computer software.
  • Collected payments, issued receipts and updated accounts to reflect new balances.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
  • Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
  • Managed financial transactions involving general funds and contracts to reduce cash flow challenges.
Warehouse Manager, 05/2013 to 10/2015
Monro Muffler Brake & ServiceWilliamsport, PA,
  • Mentor and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities
    Pepsi Company Urbandale, Iowa Warehouse Loader, Drive high lifts to picking area and build pallets/loads according to load sheets or voice-pick-audio to fulfill orders from all of our customers, primarily grocery store and gas station retailers including Hy-Vee, Quick-Trip, Wal-Mart, and Kum-N-Go
    Wrap pallet when pallet/load is finished to ensure that products do not tip over in trucks and that they arrive to customers in original product packing conditions
    Stage pallet and or/load into designated trucks assigned to specific destinations when ready so that delivery drivers are able to unload the product in the most efficient manner
    Attain goals set by management averaging more than 180 cases thrown per hour on a daily basis for the whole quarter and keeping audits to a minimum
    Brainstorm ideas with management on how to move products to be more efficient when picking
    Carrying out and attaining the mission and the goals of the business unit managed
    Provide oversight and direction to the employees in the operating unit in accordance with the organization’s policies and procedures.
    Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
    Established and maintained good relations with customers, vendors and transport companies.
    Provided information to shipping and receiving personnel regarding inventory stock.
    Increased productivity through cross-training and thorough training of both current employees and new hires.
    Hired, trained and motivated warehouse staff to meet tight schedules and demanding performance targets.
    Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
    Trained staff on material handling processes to reduce shipping times.
    Generated warehouse shipping documents, packing lists and invoices.
    Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
    Read computer-generated move tickets, put-away labels and delivery labels to properly move merchandise.
Reverse Mortgage Specialist Manager, 01/2005 to 06/2013
Wells Fargo & CompanyCity, STATE,
  • Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
  • Reviewed credit histories from applicants and determined feasibility of granting requested loans.
  • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
  • Developed loan contracts and explained contract terms to clients.
  • Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
  • Updated client account information and records in company databases.
  • Reviewed client documentation and contracts for discrepancies and mistakes.
  • Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
  • Collaborated with company teams to expedite loan approval processes.
Education and Training
Associate of Science: Business Administration, Expected in 12/2004 to Indian Hills Community College - ,
Bachelors: Major Business Management, Minor Human Resources, Expected in to Simpson College - Indianola, IA,
Native/ Bilingual
Native/ Bilingual
  • Consistently maintained high customer satisfaction ratings.
  • Certified CPR, Shadow Creek Pediatric Dentistry - 2022
  • Certified Care Credit Certification, Care Credit - 2022
  • Mandatory Child and Dependent Training, State of Iowa - 2020
  • Certified Hippa Compliance Training, State of Iowa - 2020
  • Certified OSHA Training, State of Iowa - 2020

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Resume Overview

School Attended

  • Indian Hills Community College
  • Simpson College

Job Titles Held:

  • Office Manager
  • Warehouse Manager
  • Reverse Mortgage Specialist Manager


  • Associate of Science
  • Bachelors

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