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Office Manager Resume Example

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OFFICE MANAGER
Professional Summary

Conscientious Front Office Manager with expertise in operational administration demonstrated over 20 years of experience. Focused and detail-oriented with strong knowledge of accounting best practices for reconciliation and reporting. Adept at effectively prioritizing projects and leading staff initiatives to optimize performance.

Skills
  • Documentation and control
  • Policy and Procedure Modification
  • Expense Reporting
  • Team Leadership
  • Credit and collections
  • Office administration
  • Business administration
  • Mail handling
  • Clear oral/written communication
  • Excellent multi-tasking ability
  • Friendly nature
  • Administrative support
  • Organizational skills
  • Clerical support
  • Payroll and budgeting
  • Account Reconciliation
  • Sorting and labeling
  • Scheduling
  • Workflow planning
  • Office management
  • Bookkeeping
Work History
Office Manager09/2020 to Current
Company Name – City, State
  • Completed bi-weekly payroll for 10 employees.
  • Compared vendor prices and negotiated for optimal savings.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Performed billing, collection and reporting functions for office.
  • Handled all incoming business and client requests for information.
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
  • Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
  • Maintained computer and physical filing systems.
  • Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
  • Created reports and presentations.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using QuickBooks software.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Prepared vendor invoices and processed incoming payments.
  • Received, screened and routed incoming calls.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Kept vendor files accurate and up-to-date to expedite payment processing.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Generated financial statements and reports detailing accounts receivable status
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Paid vendors by monitoring discount opportunities and paid employees by receiving and verifying expense reports.
  • Generated accounts payable reports for management review to aid in financial and business decision making.
  • Verified vendor accounts by reconciling monthly statements and related transactions.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Processed invoices and journal entries with efficiency and accuracy, resulting in decreased discrepancies.
  • Organized budget documentation and tracked expenses to maintain tight business controls.
  • Prepared month-end closing entries for detailed reporting and recordkeeping.
  • Completed bi-weekly payroll for company employees, including calculating taxes, vacation and sick time.
  • Reached out to vendors and customers to verify information and follow up on client issues.
  • Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
  • Assessed data and information to verify entry, calculation and billing code accuracy.
  • Prepared and mailed invoices to customers, processed payments and documented account updates.
  • Oversaw bookkeeping and accounting systems and entered data into systems accurately.
  • Handled trade payable documentation by reviewing month-end accruals.
  • Entered figures using 10-key calculator to compute data quickly.
  • Produced month-end closing reports and provided actionable suggestions on remittance for quick resolution.
  • Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
Customer Service Representative05/2011 to 03/2020
Company Name – City, State
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Entered customer interaction details in QuickBooks to track requests, document problems and record solutions offered.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Responded to customer requests for products, services and company information.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Created documents for court such as affidavits, modifications and forbearance agreements.
  • Collected documents and made portfolios for collections accounts.
  • Discussed options with delinquent clients in terms of proposed solutions or foreclosure.
  • Negotiated to collect balance in full.
  • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
  • Processed payments and applied to customer balances.
  • Recorded all information regarding financial status of customers.
  • Processed payments and contracts on accounts.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Accurately detailed customer concerns and problems as well as resolution outcomes.
  • Processed orders, credits and tracked returns.
Office Supervisor12/1999 to 05/2011
Company Name – City, State
  • Worked on inventory and supply use procedures to enhance efficient and economical use of equipment and supplies.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
  • Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Managed CRM database, including troubleshooting, maintenance, updates and report generation.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
  • Provided complete meeting support, including materials preparation and notes or minute taking.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Performed billing, collection and reporting functions for office.
  • Handled all incoming business and client requests for information.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Completed bi-weekly payroll for 30 employees.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Compared vendor prices and negotiated for optimal savings.
  • Arranged corporate and office conferences for company employees and guests.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Prepared daily sales reports to assist business leaders with key decision making and strategic operational planning.
  • Interpreted management directives to define and document administrative staff processes.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Maintained accurate, current and compliant financial records by monitoring and addressing variances.
  • Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using ACCPAC software.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Constructed new payment systems for online orders to optimize website shopping and boost sales.
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.
  • Met challenging quotas for productivity and accuracy of work.
  • Organized and managed program development from conception through successful execution.
  • Received, screened and routed incoming calls.
  • Coordinated special projects and managed schedules.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Maintained computer and physical filing systems.
  • Employed interpersonal communication when leading cross-divisional teams.
  • Developed standard operating procedures for all administrative employees.
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
  • Prepared vendor invoices and processed incoming payments.
  • Sourced vendors for special project needs and negotiated contracts.
  • Created reports and presentations.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Adhered to established guidelines to increase profits and collect supplier payments.
Education
Associate of Science: Medical Billing Insurance & CodingExpected in 09/2021San Joaquin Valley College- City, State
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Resume Overview

School Attended

  • San JoaquinValley College

Job Titles Held:

  • Office Manager
  • Customer Service Representative
  • Office Supervisor

Degrees

  • Associate of Science : Medical Billing Insurance & Coding Expected in 09/2021

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