Office Manager Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Professional and well-rounded Office Administrator with superior clerical skills and retail/manufacturing expertise. Successful at satisfying customer needs while meeting and exceeding business objectives. Smoothly handles administrative tasks, including coordinating mail, records, scheduling, event planning and travel arrangements.

  • Customer service
  • Relationship development
  • MS Office
  • Team management
  • Invoice generation
  • Organization
  • Planning and coordination
  • Supervision
  • Inventory management
  • Event coordination
  • Scheduling and calendar management
  • Accounts payable and receivable
  • Workforce Management
  • Office supply management
02/2020 to 07/2020 Office Manager University Health System | San Antonio, TX,
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Supported Advisor Team and Marketing Team with smooth and efficient clerical support.
  • Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/leadership appointments.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
12/2018 to Current Office Administrator Moffatt & Nichol | Philadelphia, PA,
  • Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
  • Coordinated schedules, administrative functions, quality assurance and process improvements to bolster operational output.
  • Oversaw WFM and staff scheduling to keep office operations smooth and efficient.
  • Processed financial documents, including contracts, expense reports and invoices.
  • Monitored calendars and scheduled appointments based on CEO and CFO availability and established load limits.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Communicated with customers regarding schedule and ordering processes to maintain satisfaction.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Collaborated with CEO to coordinate travel plans and special events.
  • Made orders for new office supplies based on demand and budgetary restraints.
  • Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
07/2008 to 12/2018 Executive Assistant Banner Health | Sun City, AZ,
  • Tackled and addressed top-level, high-priority issues while maintaining professional administrative discretion.
  • Addressed and responded to incoming correspondence.
  • Oversaw executive schedules for team of 6.
  • Detailed and arranged logistics for conferences and seminars, including travel arrangements and venue reservations.
  • Attended conferences in person and via e-conference format to represent organization and executives.
  • Handled and distributed all incoming and outgoing mail for 6-member executive team.
  • Set up meeting and event logistics for senior management, including executives and board of directors.
  • Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
  • Conducted required research, documentation and reports for executive team, board members and stakeholders.
  • Planned and executed corporate meetings, lunches and special events for groups of 30 + employees.
  • Researched topics of interest and culled gathered information to produce concise reports.
  • Revised and maintained master calendar for client appointments.
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
  • Answered phones and emails for president with efficiency and appropriate responses.
  • Orchestrated and confirmed senior executive travel accommodations and schedules for 6 + personnel.
  • Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
12/1999 to 07/2008 HR Manager Accentcare | East Los Angeles, CA,
  • Identified staff vacancies and recruited, interviewed and selected best applicants.
  • Reduced accidents in workplace by implementing safety policies and procedures.
  • Improved operational efficiencies by creating filing systems to maintain confidential employee documents and reports.
  • Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
  • Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
  • Established measures to promote diversity and drive equal access to opportunity and advancement.
  • Executed strong negotiation skills to see both sides and worked to reach agreements to satisfy both parties.
  • Supported top talent identification processes by interviewing candidates and executing all HR steps, including onboarding, orientation and benefits.
  • Strengthened and enhanced processes for managing complaints by leading thorough investigations into incidents and concerns.
  • Tracked programs closely to assess effectiveness and make proactive changes to meet changing demands.
  • Complied with local, state and federal laws and established organizational standards.
Education and Training
Expected in 1988 High School Diploma | , , GPA:
Edgewood Regional Senior High School Winslow Township
Activities and Honors

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Resume Overview

School Attended
Job Titles Held:
  • Office Manager
  • Office Administrator
  • Executive Assistant
  • HR Manager
  • High School Diploma

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