Organized executive site administrator with hands-on experience supporting business areas such as accounting, database management, project management, reporting software, and human resources. I have been working in the customer service industry for 10+ years and Administrative/Payroll & Billing/HR duties for 9 years. I understand the relationship that directly correlates between the satisfaction of the customer and the business being represented. Having worked in constant contact with the public and internal employees has allowed me to gain the skills as a collaborative team player with strong communication, decision-making and time management traits. Those traits assist me with colleagues/employees, retention of patrons, and grow a network in the local community! I am proficient in any type of office setting/office software, multitasking, phone etiquette, computer systems and would be an asset in a professional representation or internal setting.
Manage all incoming notifications for sales, information and office inquiries.
Daily finance data entries into Excel spreadsheet, editing entries, and verifying data prior to entry.
Handling/filing forms from agents to enter into local pc system and hard copy format retention.
Maintaining and updating inventory of properties, verifying complete document packets, and marketing inventory via graphics, social media platform, and internal software.
Accepting and distributing sales leads to agents. Completing documentation, notification, and data entry of these leads into tracking spreadsheet I created.
Upon closing date for properties; prepare file for closing attorneys, compare data of closing to in-house finance spreadsheet, reviewing documentation for signatures, creating and filling internal finance paperwork for funds distributions to agents, and finishing file by entering data into national database to close property according to state and federal laws.
Responsible for communication via telecommunications, copiers..ie (scanning, faxing, emailing), emailing on external server, and "in person" with office staff, office owner, and general public on a daily basis.
Creating and maintaining office calendar, scheduling of closings, and properties available.
In charge of paperwork for new properties, entering into local/national system, creating files, and taking all calls from outside agents and internal agents to book properties (contact client, document pertinent information of showing, and confirm with all parties.)
Completed onboarding training with new agents, created internal profiles, access into local/national systems, and training on use of all systems fo property management, documentation, and finance forms.
Set up agents with in house technology...ie (wireless network, copier, individual tech software on their devices, and how to use said tech)
Daily Admin. I was responsible for the Research and Technology Department clerical/administrative duties. Answering/directing incoming calls, setting appointments with the office staff and facility of the university, drafting memos, correspondence with the staff and students. I was also responsible for reports needed by the RTT department.
Financial. I was the POC for procurement/requisitions under the department and department heads. I was also the POC for usage/reporting/guidelines regarding the dept heads' P Cards, Ghost Cards, and account information. In this position, I was responsible for the procurement/requisition orders with federal grant funds in regards to needs of the office staff and payment with outside vendors/sources. I was trained in the proprietary policies of the procurement/p cards, how to make the orders, and how to retain/file the records associated with this task.
General duties. I was a direct assistant to two department heads, and other staff members. Some of these tasks would include calendar notifications/appointments, booking/setup of facility usage for conferences, communication with the other departments on campus, and general office work. I was also responsible for Travel Arrangements/Reimbursement procedures (booking hotels, flights, rental vehicle, and accommodations). Once travel was submitted, I was responsible for tracking information, notification, and then reimbursement procedures after return of travel.
Daily Clerical/Administrative duties. I was the Site Administrator for the entire local office, however, I did assist the Site manager on a daily basis in regards to clerical/administrative duties. These tasks included answering multi-line communication devices, using Outlook to correspond with field operations, drafting documentation on business agendas, creating memos/notifications and proofing documentation. I was also responsible for scanning, sending, and direct email communication to office and other sites. I maintained files (created file share setup for internal records, and password protected for proprietary/HR record), mail (sorting, delivery and distribution.) payroll tasks, communication with offices regarding procedures of operations and new processes, and usage of various office equipment (Xerox, Cannon, Apple, Dell, Cisco, IP) pertaining to my title and for assistance to the Site Manager. I was the POC for all incoming customers, general public, and also the liaison between other regional offices and Site Manager. In this position I greeted and resolved any conflict before assigning a solution to the workforce (creating, modification, and closing of Work Orders). In the office environment, I also worked in Procurement/Requisitions for office supplies, payout for mailing, purchasing goods for the office and needs for office equipment (printers, paper, office supplies.)
HR experience and related operations. Taught orientation/training classes regarding HR points; such as explaining the forums to log-in or all access, explaining benefits/FMLA policies,401k/pension options, policy reviews in the workforce, and daily commitments of the company. I would cover Payroll, benefits, work life, and expectations of said company.
Payroll: l handled all employee aspects of payroll in regards to finances, confidential information, proprietary information, and personal inquiries/company issues/verification. I handled over 60+ employee's “time” entered into our payroll software. Adjusted any issues, and entered data on a daily basis. I was the point of contact if employees needed help with their pay stubs, clarifications, and go between for ADP. I also handled the Procurement and Requisition for the office (ordering supplies/needs of the office, payment of bills, handling funds for organizations within the company, and work orders for services)
New Hires/Recruiting process for company. I was the local POC for our office in contacting potential employment/New Hires. I was the POC of introducing the general public into the DIRECTV experience IE (explaining our company, how the policies would affect them, their benefits, and numerous inquiries) I was responsible for all paperwork..IE( background screening, drug and alcohol policy, credit checks, previous history, driver's license documentation, policy reviews prior to employment, and the overall process of incoming new hires). I worked the orientation new hire candidates in processing their I9, Workday, ADP, and Policy paperwork. At point of termination/resignation, I was key in helping employees exit the company in regards to benefits, exit policy and possible rehire. My last responsibility with recruitment/exiting of employees was to quickly and efficiently enter in all data (date/time, financial, code for “reason”, and any future contact) into the Workday application program.
Routing/Assistance: I worked with multiple dispatch offices, TSC, CSR, workforce, contractors and supervisors. I met our daily goal of getting all jobs covered, pulling work, rescheduling, and keeping customer contact. When working with routing, I was knowledgeable with type of work, duration, skill set of employees and systemic applications to meet goals in timely manner. I also assisted with coordinating orders, routes, and supplies for employers in the regional area. I was responsible for coordinating and lead of regional offices to meet the demands for work coverage.
Activity Committee/Project Manager: DirecTv and ATT both share an emphasis for community outreach and “giving” back. I was appointed this project as the lead point to develop outreach and in house involvement. Since taking over this, we have completed several programs/events. Some examples were: food drive for local homeless shelters on Thanksgiving, community outreach with picking local families by DMA and donating holiday items, building bikes for handicapped, and also recognizing employees for different aspects. As the lead point, I was responsible for logistics, planning/scheduling, financial issues, out -reach with community contacts, and company involvement.
Conflict Resolution: In duration of call I was held accountable for every aspect of “Conflict Resolutions” with customers and employees. I was responsible to resolve any customer issues, complaints or technical problems using multiple changing policies, equipment usage, and account procedures. Answer all incoming calls from technicians and customers to handle their issues, while coming into contact with proprietary information and conforming to all policies set forth to keep information secure.
Daily Duties: Handled high call volumes, data entry, opened and closed work orders for tech. Went through change of center as Order Modifications to Tech Service Center, rescheduled orders, created work orders, assisted techs with incorrect orders and equipment changes.
Meet all call center/tech quotas; IE (time to answer, length of call, QA specs, after call work, and resolving issues.) Saved cost to company by quickly and efficiently reduced call time waiting. Was employed for less than a year and due to my work ethic, excellence in meeting quotas, and by assisting other colleagues, I was chosen to go and represent my company at headquarters during a week-long conference of “brainstorming, meeting other offices, reviewing/improving company policy, and troubleshooting areas of employment” at our company's headquarters.
Call Types: Handle call types ranging from technical system issues, equipment issues, work order modifications, building new service orders, and service calls for customer and technicians.
Skills: Trained in Microsoft applications (MS word, Power Point, Excel), multiple account screens, troubleshooting procedures, phone etiquette, billing/credits, ethical business policies and personal information security of clients.
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