Office Manager Resume Example
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OFFICE MANAGER
Professional Summary
Experienced Office Management and Administration Professional with 13 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Detail-oriented Manager of 30 years with commensurate experience in Mortgage, Title and Real Estate roles. Demonstrating advanced knowledge of lending and closing and negotiating
Skills
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Work History
Office Manager03/2006 to 11/2019
Veolia – Fayetteville , NC
Veolia – Fayetteville , NC
- Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
- Handled all incoming business and client requests for information.
- Compared vendor prices and negotiated for optimal savings.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Provided complete meeting support, including materials preparation and notes or minute taking.
- Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
- Completed bi-weekly payroll for [Number] employees.
- Arranged corporate and office conferences for company employees and guests.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Prepared vendor invoices and processed incoming payments.
- Streamlined office operations by computerizing activities, managing customer communications, scheduling payments and tracking records and documents.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Coached new hires on company processes while managing [Number] employees to achieve maximum production.
- Designed marketing brochures and wrote website copy.
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Escrow Officer08/1998 to 03/2006
Lennar – Clearwater , FL
Lennar – Clearwater , FL
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
- Communicated requirements and title exception information to clients.
- Followed-up on status of releases, policies and return of recorded documents.
- Managed real estate closing process in compliance with all applicable standards and legal requirements.
- Reviewed, processed, closed and administered customer loan proposals.
- Developed and maintained relationships with local real estate agents.
- Successfully closed above average number of loans per month.
- Reviewed escrow accounting reports and resolved outstanding check or open file balance issues.
- Examined purchase and sale agreement for potential items of concern and addressed immediately.
- Returned executed loan packages to lender for review and approval in accordance with lender instructions.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Worked with title group to resolve issues such as easements, lot splits and bankruptcies.
- Checked signatures and legal descriptions for accuracy and integrity.
- Prepared and delivered projected HUD-1 settlement statements to lender upon request.
- Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
- Assisted senior-level credit officers with complex loan applications.
- Reviewed and edited loan agreements to promote efficiency and accuracy.
Loan Officer01/1991 to 07/1998
Greenstone Fcs – Alpena , MI
Greenstone Fcs – Alpena , MI
- Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Maintained compliance with privacy and security requirements, as well as federal statutes covering home loans.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Set up and completed loan submission packages.
- Handled any conditions sent from underwriting departments.
- Explained different types of loans pertaining to client situations.
- Reviewed and validated details of loan applications and closing documentation.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Developed prospects for new loans by conducting weekly meetings at Real Estate Co. Did Marketing informational documents to hand out .
- Submitted loan applications to underwriter for verification and recommendations.
- Maintained friendly and professional customer interactions.
- Maintained excellent attendance record, consistently arriving to work on time.
- Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
- Successfully closed above average of loans per month.
- Developed and maintained relationships with local real estate agents.
- Complied with regulatory requirements, including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
- Reviewed a high volume of Financial statements.
- Closely monitored performance of current portfolio of specialty loans and made changes to achieve performance targets.
- Assisted senior-level credit officers with complex loan applications.
- Developed prospects for new loans by conducting weekly meetings at Real Estate Companies. Developed marketing for Agents and clients,
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Reviewed and edited loan agreements to promote efficiency and accuracy.
- Reviewed over average financial statements
- Maintained strict confidentiality of bank records and client information.
- Successfully closed above average of loans per month.
Education
Associate of Arts: Financial Business Accounting01/1991Bryant & Stratton Business College-
City
- Graduated with 3.88] GPA
Additional Information
References
Scott Sabina Owner Broker Real Estate 303-898-2942 Sabinascott@aol.com
Amy Brawand- VP of Sales for Land Title Guarantee Co- 303-877-8886 abrawand@ltgc.com
John Jefferies - Loan Originator - Previous established client from Land Title 303-618-1990
Scott Finfgeld-Mortgage Previous established Client Land Title 303-517-9489 303-697-6342
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Resume Overview
School Attended
- Bryant & Stratton Business College
Job Titles Held:
- Office Manager
- Escrow Officer
- Loan Officer
Degrees
- Associate of Arts : Financial Business Accounting 01/1991
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