Office Assistant and Manager who continually maintains a positive attitude while interacting with
demanding clients. A highly organized and detail-oriented assistant and manager with more than 18 years
experience supplying thorough organized administrative support.
02/2007 to 12/2015
Office ManagerExpertec Automotive
Organize all new hires and paperwork
Answer and manage incoming and outgoing calls while recording accurate messages, as well as schedule
Check customers in for their service appointment, review customer concerns and repair process
Review technician diagnostic findings with the customer, speak with customers on a daily basis, and
keep them informed on repair progress
Deliver vehicles when repairs are complete and collect payments
Process accounts payable and receivable and handle payroll
Set up the training for the technicians.
01/2005 to 02/2007
Office AssistantArrow Bedding
Assisted customers with issues regarding their billing statement, transactions, and account personal
Helped customers set up their online account access or resetting their password
Assisted with accounts payable and accounts receivable when needed.
09/1998 to 01/2005
Office AssistantCanac Kitchens
Day to day responsibilities include answering the phone, greeting customers, processing intake and
delivery paperwork, and verifying all monies due and deductible requirements
Receipted and tracked all incoming payments from customers and followed up on all past due invoices
Additional responsibilities included accounts receivable, tracking, filing paperwork, data entry,
copying, faxing and other various office duties.
Educate customers on product and service.
Up sale on lines of service from existing customers
Assist customer with billing concerns , process payments, update accounts
Set up tech appointments
Answer product questions.
High School DiplomaJefferson High School
Limited Phlebotomy Technician: Phlebotomy
C & SHealth Education Services － San Fernando, CA
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Companies Worked For:
Jefferson High School
Health Education Services
Job Titles Held:
High School Diploma Limited Phlebotomy Technician: Phlebotomy
C & S
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