office manager resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Meticulous Office Manager with proven performance in streamlining office protocols. Master in conflict resolution and inventory management. Distinguished history of reliability and effective budgeting.

Dynamic administrative professional and leader with 10+ years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Excel in timely and accurate processing of accounts payable and receivable and applying advanced analytical acumen. Strongly committed to raising productivity and service quality via strategic planning and allocation of resources as well as implementation of process improvements. Skilled receptionist and liaison with superior communication, computer, support and organizational skills. Coordinate documentation, inventory and schedules to boost team productivity. Diplomatic and respectful team player with in-depth understanding of report preparation, spreadsheet use and invoicing. Expert in Quickbooks , Adobe, Infusion Soft, Windows Teams, Excel, Windows ,Zoho.

Accomplished operations management professional bringing over 10+ years of experience and advanced abilities in team building and workflow improvements. Innovative and analytical with excellent project management skills.

Outgoing Administrator with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.

  • Complex Problem Solving
  • Handling Customer Complaints
  • Recruitment and Hiring
  • Quality Assurance
  • Report Preparation and Analysis
  • Motivational Leadership
  • Decision Making
  • Coaching and Mentoring
  • Regulatory Compliance
  • Team Management and Supervision
  • Team Building
  • Microsoft Office Suite
  • Performance Management
  • Staff Development and Training
  • Schedule Coordination
  • Friendly and Relatable
  • Adaptable and Resilient
  • Database Maintenance
  • Account Reconciliation
  • Goal Setting
  • Project Management
  • Information Security
  • Microsoft Office
  • Documentation and Recordkeeping
  • Attention to Detail
  • Research and Analysis
  • Inventory Oversight
  • Budget Management
  • Data Analysis and Modeling
  • Honesty and Integrity
  • Root Cause Analysis
  • Verbal and Written Communication
  • Leadership and Change Management
  • Administration and Operations
  • Mail and Package Distribution
  • Confidence and Drive
  • Delegation and Work Assignment
  • Diligent Follow Through
  • Intuit QuickBooks
  • Multitasking and Prioritization
Work History
Office Manager, 09/2020 to 08/2021
VivendiFranklin, TN,
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Coordinated special projects and managed schedules.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Maintained CRM database with customer updates and report generation.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Sourced vendors for special project needs and negotiated contracts.
  • Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
  • Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Arranged corporate and office conferences for company employees and guests.
  • Maintained computer and physical filing systems.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Oversaw quality control and productivity rates to increase revenue and production times.
  • Managed office operations while scheduling appointments for department managers.
  • Utilized client and staff feedback to maintain customer partnerships and increase revenue.
  • Evaluated employee records and productivity to complete employee evaluations.
  • Compared vendor prices and negotiated for optimal savings.
Administrator, 10/2016 to 07/2020
Americare Senior LivingEmporia, KS,
  • Managed bi-weekly payroll employees, as well as insurance matters, workman's compensation and compliance reporting.
  • Entered and maintained departmental records in company database.
  • Devised and implemented improvements to reporting procedures.
  • Conducted in-depth troubleshooting of program problems and employee concerns and recommended corrective actions to resolve issues.
  • Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements.
  • Increased revenue by developing key programs focused on promoting business.
  • Confirmed accurate completion of forms and reports for admission, transfer or discharge of each program participant.
  • Networked with industry professionals to foster partnerships and identify new and improved solutions.
  • Oversaw successful planning and execution of staff meetings, parties and events.
  • Drove workflow improvements by streamlining processes.
  • Managed agendas and calendars, boosting productivity and improving organizational initiatives.
  • Developed revisions for systems and procedures by evaluating operational practices and identifying improvement opportunities.
  • Collected, validated and distributed information to employees.
  • Computerized office activities, maintained customer communications and tracked records through delivery.
  • Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
  • Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel.
  • Reduced recordkeeping errors by precisely handling financial transactions, journal entries and accounts payable and receivable activities.
  • Aided colleagues, managers and customers through regular communication and assistance.
Key Holder, 05/2014 to 10/2015
Alex And AniRochester Hills, MI,
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
  • Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales. opening and closing procedures.
  • Managed customer needs and delegated tasks to employees for optimal coverage.
  • Prepared merchandise for distribution and placement across sales floor by building pallets and tagging products.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Oversaw employee scheduling, inventory replenishment and other daily functions to maintain smooth operational flow and address surprise issues head-on.
  • Scheduled employees, prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Educated staff on strategies for handling difficult customers and challenging situations.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Returned change and currency and processed debit and credit card payments with 100% accuracy rate.1
  • Trained newly hired cashiers in upselling techniques, customer service and money, bolstering job expertise within 2 week time frame.
  • Examined incoming inventory, merchandised shelves and prevented shrinkage.
  • Aligned inventory processes with demand projections to maximize organizational and budget efficiency.

No Degree: Business Management, Expected in to James H. Faulkner State Community College - Gulf Shores, AL,
GED: , Expected in 05/1986 to Murphy High School - Mobile, AL
  • Certified Landfill Operations Management, [Alabama Enviorment Management and SWANA] - June 2021

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Resume Overview

School Attended

  • James H. Faulkner State Community College
  • Murphy High School

Job Titles Held:

  • Office Manager
  • Administrator
  • Key Holder


  • No Degree
  • GED

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