office manager resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Focused professional accomplishes efficient, accurate and in-depth research of physical and digital records. Knowledgeable about title documentation. Skilled in producing reports and working with ALTS to complete and process title applications. Highly motivated employee with desire to take on new challengers. Strong Work ethic, adaptability, and exceptional skills. Adept at working effectively unsupervised and mastering new skills.
Skills
Teamwork and Collaboration
Complex Problem Solving
Verbal and Written Communication
Administration and Reporting
Team Leadership
Team Building
Problem Resolution
Documentation and Reporting
Managing Operations and Efficiency
Employee Development
Work Planning and Prioritization
Data Entry
Local Filing Requirements Knowledge
Report Preparation
Research and Analysis
Excellent Researching Abilities
Reporting and Document Management
Experience
Office Manager, 06/01/22 - Current Markforged – Seattle, WA,
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Managed, scheduled and coordinated office functions and activities for employees.
Implemented and maintained company protocols to facilitate smooth daily activities.
Coordinated office activities and operations to secure efficiency and compliance with company policies.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Interpreted and communicated work procedures and company policies to staff.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Delegated work to staff, setting priorities and goals.
Reviewed completed work to verify consistency, quality and conformance.
Recruited and trained new employees to meet job requirements.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Interviewed prospective employees and provided input to HR on hiring decisions.
Produced thorough, accurate and timely reports of project activities.
Analyzed business performance data and forecasted business results for upper management.
Organized team activities to build camaraderie and foster pleasant workplace culture.
Title Coordinator, 03/15/22 - 06/01/22 American Homes 4 Rent – Austin, TX,
Ordered title reports for issuing title insurance, identified and resolved title defects and satisfied existing liens and encumbrances against property or principals.
Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
Investigated and solved accuracy issues on titles, odometer readings and power of attorney.
Collected purchase funds and verified confirmed lienholder payoff before processing title.
Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
Posted and tracked titling transactions and completed month-end accounting reports.
Evaluated documents to determine property ownership.
Performed title searches, ordered reports and obtained clearance documents.
Processed and maintained title files, implementing security measures to protect data.
Notified manager of possible delays and issues.
Title Clerk/Accounting Clerk, 06/15/13 - 03/15/22 Westrock Company – Hanover Park, IL,
Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
Investigated and solved accuracy issues on titles, odometer readings and power of attorney.
Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
Collected purchase funds and verified confirmed lienholder payoff before processing title.
Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
Posted and tracked titling transactions and completed month-end accounting reports.
Processed and maintained title files, implementing security measures to protect data.
Evaluated documents to determine property ownership.
Performed title searches, ordered reports and obtained clearance documents.
Notified manager of possible issues
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Understood and followed oral and written directions.
Title Clerk/Accounting Clerk, 07/15/11 - 03/15/13 Serra Toyota Birmingham – City, STATE,
Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
Investigated and solved accuracy issues on titles, odometer readings and power of attorney.
Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
Collected purchase funds and verified confirmed lienholder payoff before processing title.
Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
Posted and tracked titling transactions and completed month-end accounting reports.
Processed and maintained title files, implementing security measures to protect data.
Evaluated documents to determine property ownership.
Performed title searches, ordered reports and obtained clearance documents.
Notified manager of possible delays and issues.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Understood and followed oral and written directions.
Customer Service Manager, 12/15/09 - 06/15/11 RBC Bank – City, STATE,
Managed office inventory and placed new supply orders.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Managed, scheduled and coordinated office functions and activities for employees.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Implemented and maintained company protocols to facilitate smooth daily activities.
Elevated customer satisfaction ratings by promptly resolving client and case issues.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Delegated work to staff, setting priorities and goals.
Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
Welcomed customers and offered pleasant service during entire transaction.
Reconciled cash and checks against computer records at end of shift.
Responded and assisted customers with account inquiries and updates.
Entered transactions into computer and issued customer receipts.
Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
Explained bank services, financial products and applicable fees to customers.
Ordered checks, placed stop payment orders and conducted additional special services for customers.
Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
Identified and reported suspicious behavior to security personnel as appropriate.
Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
Teller/Account Representative Specialist, 03/15/95 - 12/15/09 Americas First Federal Credit Union – City, STATE,
Maintained good rapport with customers and internal departments by proactively handling complex customer issues.
Set up and updated customer accounts with interactions, payments and personal information.
Developed and maintained solid client relationships by regularly following up on clients.
Served as primary contact and support for maintaining account information and opening and closing accounts.
Sustained elevated level of customer satisfaction while striving to exceed sales and profitability.
Received and processed client payments and updated accounts.
Improved and streamlined service to existing clients by maintaining positive, helpful approach.
Met with clients to understand business needs and and create custom packages.
Prepared and distributed reports on sales activity, accounts status and possible issues to management.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Listened to customer needs to identify and recommend best products and services.
Identified customer needs by asking questions and advising on best solutions.
Greeted and assisted customers to foster positive experiences.
Maintained confidentiality of bank records and client information.
Built and maintained client relationships through quality, personalized interactions.
Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
Delivered exceptional service to customers in person or over telephone.
Entered customer transactions into computers to record transactions and issue computer-generated receipts.
Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
Ordered checks, placed stop payment orders and conducted additional special services for customers.
Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
Adhered to financial services security and audit procedures.
Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Trained employees on cash drawer operation.
Identified and reported suspicious behavior to security personnel as appropriate.
Opened new checking, savings and lines of credit for customer accounts.
Balanced daily cash deposits and vault inventory with zero error rate.
Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
Teller/Loan Teller, 07/15/95 - 12/15/09 AmSouth Bank – City, STATE,
Maintained confidentiality of bank records and client information.
Built and maintained client relationships through quality, personalized interactions.
Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
Delivered exceptional service to customers in person or over telephone.
Entered customer transactions into computers to record transactions and issue computer-generated receipts.
Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
Adhered to financial services security and audit procedures.
Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
Met or exceeded sales goals by promoting bank products and services in customer interactions.
Identified and reported suspicious behavior to security personnel as appropriate.
Directed specific questions to appropriate branch personnel.
Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Balanced daily cash deposits and vault inventory with zero error rate.
Identified transaction errors when debits and credits did not balance.
Received and counted daily inventories of cash, drafts and checks.
Verified amounts and integrity of every check or funds transfer.
Prepared official checks for customer and internal bank needs.
Education and Training
High School Diploma: , Expected in 06/1993 - Oak Grove High School - Oak Grove, MN, GPA: Status -
English AP Course
Additional Coursework in Business
: Nursing, Expected in - Bevill State Community College - Sumiton, AL GPA: Status -
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