Accomplished operations management professional bringing over years of experience and advanced abilities in team building and workflow improvements. Innovative and analytical with excellent project management skills.
Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Manage the daily operations of a single location and single line of business within the Funeral Home industry. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.
Financial Management 15 %
Develop annual business plan. Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals.
Accountable for monitoring and achieving annual financial goals. Understand industry finances, how daily activities impact financial outcomes, and making appropriate sustainable business decisions. Approve expenditures and invoices including overtime.
Manage the day to day activities ensuring on-time services that exceeding client family expectations. Remove barriers, encourage ideas, and identify improvements. Resolves moderately complex problems; provides resolution guidance to supervisors and empowering accountability. Assure the location's operating practices comply with applicable federal & state regulations and Company policies.
Responsible for establishing location goals and priorities. Develop, communicate, and monitor goals, priorities, processes and procedures. Manage frontline supervisor's responsibilities, expectations, and accountabilities. Effectively present and communicate Company and Market strategies, values, and goals to location staff.
Collaborate with local Management for resource sharing, ideas, and business or operational enhancements. Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements.
Maintain building, facilities, and grounds in a clean, manicured, and working order budgeting appropriately for repairs including equipment and furniture. Ensure all safety, quality control, and compliance standards are adhered.
People Development 25%
Develop a strong, trusting, and reliable team. Understand team members career aspirations and provide assignments to develop skills and/or close gaps. Constructively address issues and provide tangible and appropriate feedback. Develop frontline supervisors' proactive and collaborative management style in order to increase employee engagement and minimize turnover. Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration.
Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff. Establishes pay, recommends pay increases, special pays, and career advancements.
Discipline staff as necessary. Writes development plans to close behavior or skill gaps. Collaborates with Human Resources throughout discipline, development, and termination processes. Recommends and discusses terminations with Market Leadership.
Funeral Home Management builds and expands brand and product awareness in order to increase sales and market share. May network with key community leaders to build business relationships, influence, and support the community. Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company.
Develop and/or implement plans to improve customer satisfaction index and on-line community reviews.
Other responsibilities as requested or assigned. Depending upon location size and schedules, may assist with arrangements, preparation of visitation and/or services, driving, or transporting thus demonstrating leadership and team work.
Olivares Plumbing Services
Jay Olivares- 713-550-6652 cell
Service Corporation International Texas
Mike White-713-201-4110 cell
Natalie Castillo- 956-442-5305 cell
Susie Flores Delieck- 760-549-3089
Merlin Hernandez- 713-737-5486
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