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office manager resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records.

Detail-oriented administrative team member well-versed in data entry, customer relations and recordkeeping. Familiar with accounts receivable and collections operations. Excellent multitasking and problem-solving abilities.

Systematic Receptionist successful in leading front desk public relations. Skilled at collecting and processing payments, setting appointments, and organizing and maintaining filing systems. Available for flexible hours weekly, including weekends and evenings.

Skills
  • Microsoft Office Suite
  • Quality Assurance
  • Complex Problem Solving
  • Coaching and Mentoring
  • Team Management and Supervision
  • Decision Making
  • Records Management
  • Patient and Compassionate
  • Family Support and Instruction
  • Patient Progress Documentation
  • Observation Communication
  • Time Management
  • Administrative Tasks
  • Advising Patents
  • Staff Management
  • Policies and procedures
Work History
06/2018 to 08/2020
Office Manager Vizio Queen Anne, WA,
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Prepared meeting materials and took clear notes to distribute to stakeholders.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations.
  • Addressed and remedied all patient or team member issues.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Generated and submitted invoices based upon established accounts receivable schedules and terms.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
10/2015 to 12/2017
Nursing Assistant Southern Ohio Medical Center Ironton, OH,
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Documented all care actions by completing records and logs in medical software system.
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
  • Administered prescribed medications under direction of physician.
  • Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
  • Kept patients mentally alert by entertaining, conversing and reading aloud.
  • Followed nutritional plans to prepare optimal meals.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
10/2015 to 07/2016
Nursing Assistant Southern Ohio Medical Center Portsmouth, OH,
  • Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
07/2013 to 08/2015
Nursing Assistant Southern Ohio Medical Center Ironton, OH,
  • Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Reported any unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Education
Expected in 06/2013 to to
: Certified Nursing Assistant
Norte Dame - Lawrence, MA,
GPA:
Expected in 05/2005 to to
High School Diploma:
Marchmen Tech - Port Richey, FL,
GPA:
Languages
English:
Native or Bilingual
Negotiated:
Spanish:
Professional Working
Negotiated:

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Resume Overview

School Attended

  • Norte Dame
  • Marchmen Tech

Job Titles Held:

  • Office Manager
  • Nursing Assistant
  • Nursing Assistant
  • Nursing Assistant

Degrees

  • High School Diploma

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