office manager resume example with 5+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

I am an energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement. I possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.

  • Budgetary Planning
  • CRM and office management software
  • Training and coaching
  • File and data retrieval systems
  • Scheduling and calendar management
  • Event coordination
  • Proposal writing
  • Workforce Management
  • Banking operations
  • Customer relations
  • Invoicing and billing
  • Project management
  • Billing
  • Data entry
  • Report writing
  • Senior leadership support
  • Accounts payable and receivable
  • Expense reporting
  • Guest check-in and check-out
  • Hospitality services
  • Customer rapport
  • Effective planning
  • Company policies and procedures
  • Hotel amenity information
  • Guest service and assistance
  • Guest conflict resolution
  • Cash management
  • Writing and verbal communication
  • Information confidentiality
  • Cash transactions
  • Issue resolution
  • Guest services
  • Conflict management
  • Proficient in Microsoft Office,Jobber,Quickbooks
  • Administrative skills
  • Guest safety
  • Timely complaint resolution
  • Listening skills
  • Guest accounts
  • VIP priority options
  • Hospitality and service knowledge
  • Rate updates
  • Guest liaison
  • Inbound and Outbound Calling
  • Customer Support
  • MS Office proficiency
  • Software troubleshooting
  • Quality Assurance
  • Safety regulations
  • Employee management
  • Verbal Communication
  • Report creation
  • Credit card payment processing
  • Office equipment proficiency
  • Quality control
  • Report generation
  • Shipping and receiving understanding
  • Clerical support
  • Technologically savvy
  • Store maintenance
  • Data evaluation
  • Problem-solving abilities
  • Process optimization
  • Business development understanding
  • In-store support
  • Fleet dispatching
  • Quality assurance controls
  • Materials transport
  • Project management abilities
  • Microsoft Office expertise
  • Retail sales customer service
  • Call Center Operations
  • Schedule mastery
  • Adaptive team player
  • Courteous demeanor
  • Decision Making
Manchester Community College Manchester, CT Expected in 05/2010 Professional Baker And Cake Decorator Certificate : Baking And Pastry Arts - GPA :
Tolland High School Tolland, CT Expected in 06/2007 High School Diploma : - GPA :
Work History
Aledade - Office Manager
Birmingham, AL, 02/2018 - 03/2022
  • Organized and maintained documents, files and records.
  • Worked with management team to improve workflows and eliminate unnecessary tasks.
  • Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Oversaw customer service and satisfaction initiatives, reporting to management on successful strategies.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Evaluated program performance against expectations.
  • Communicated company philosophies and policies, demonstrated work routines and documented performance.
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Managed work requests, new orders, and pricing changes while coordinating logistics to verify delivery dates.
  • Performed billing, collection and reporting functions for office generating extra income annually.
  • Improved productivity initiatives, managing accounts, coordinating itinerary, and scheduling client appointments.
  • Recruited and hired talented team members, boosting department skills and expertise in areas of records and file management
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Handled incoming and outgoing mail, email and faxes.
  • Organized personal and professional calendars, including reminders for upcoming meetings and events.
  • Prepared and updated office records and accounts according to client and executive needs.
  • Updated company websites, accounts, and social media outlets to promote marketing and brand awareness.
  • Screened telephone calls and inquiries and directed as appropriate.
  • Managed household inventory and maintenance schedules.
  • Organized work projects around client's house.
  • Opened, sorted, and responded to routine correspondence on behalf of business leaders.
  • Conducted extensive online and phone research.
  • Attended business meetings, logged minutes, and assisted with presentations.
  • Organized personal and professional calendars to streamline office communications, scheduling and initiatives.
  • Created expense reports, filed financial documents, and developed spreadsheets.
  • Made company travel arrangements by booking hotels, flights, and reservations.
  • Coordinated meeting and work schedules for staff teams and executives.
  • Performed various clerical tasks and organized office areas to promote productivity.
  • Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
  • Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
  • Updated and implemented administrative and executive support policy changes and monitored effects.
  • Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
  • Delivered optimal administrative, customer service and case management support.
  • Reconciled monthly statements and transactions to keep records accurate and current.
  • Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
  • Handled high-volume invoice processing with minimal supervision.
  • Coded invoices and other records to maintain organized and accurate records.
  • Prepared and updated vendor files, tax documents and insurance information.
  • Assessed data and information to check entries, calculations and billing codes for accuracy.
  • Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
  • Kept detailed records of accounts payable by creating reports and updating vendor balance sheets.
  • Prepared weekly payroll for team of salaried and hourly employees.
  • Tracked income and expenses for business using accounting software.
  • Maintained current understanding of state and federal accounting procedures to prevent legal or compliance issues.
  • Paid vendors and verified accounts and payment totals.
  • Handled all invoices and purchase orders by properly logging into system.
  • Managed bookkeeping and accounting systems and completed data entry with accuracy and efficiency.
  • Verified, classified, computed, posted and recorded accounts payable data and reconciled daily totals to confirm proper accounting.
  • Carefully went over each invoice and requisition for payment.
  • Reconciled bank records and statements by verifying entries.
  • Checked accounting system on regular basis to monitor transactions.
  • Reviewed invoices and expense reports to monitor expenditures.
  • Facilitated payment of invoices due by sending bill reminders and contacting clients.
  • Followed company's strict rules and procedures to maintain data integrity and confidentiality.
  • Analyzed and reconciled general ledger accounts and prepared journal entries.
  • Paid employees by calculating amounts owed and preparing checks.
  • Reviewed applications for payment for acceptable work installed.
  • Assisted managing leaders to identify and eliminate non-value added tasks.
  • Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
  • Processed posting and reconciling payments and addressing aged receivables.
  • Researched customer billing issues and resolved problems to facilitate receipt of overdue monies and promote good customer relationships.
  • Reached out to vendors and customers in order to resolve account problems.
  • Generated monthly statements for accounts receivable operations.
  • Cleared account balances by examining customer payments, payment history and coordinating contact with collections.
  • Processed monthly payments, researched payment discrepancies and prepared monthly reports.
  • Entered, posted and scanned accounts receivable documents into accounting software.
  • Examined customer payment history and coordinated collections arrangements.
  • Calculated unpaid invoices to maintain updated receivables reports.
  • Updated receivables by totaling unpaid invoices.
  • Initiated and recorded accounts receivables to update accounting database and facilitate receipt of customer payments.
  • Increased productivity and reduced expenses by implementing improved accounting procedures.
  • Checked time and attendance information to determine billable services.
  • Generated, mailed and monitored invoices.
  • Performed various accounts receivable functions, handled cash receipts posting, updated cash flow reports and researched chargebacks and write-offs.
  • Evaluated open accounts to look for past-due balances and pursue collection strategies.
  • Updated customer accounts and processed payments.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
  • Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
  • Monitored customer accounts to track outstanding issues and implement new solutions.
  • Performed administrative tasks to support strategic initiatives.
Global Partners Lp - Guest Service Associate
Craryville, NY, 05/2017 - 02/2018
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Welcomed large volume of guests and improved overall customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Answered incoming telephone calls to provide store, products, and services information.
  • Analyzed customer activity to promote safe and secure environment.
  • Explained benefits, features and recommendations to maximize client retention.
  • Upsold products and services to address customer needs and maximize sales.
  • Set up and activated customer accounts.
  • Trained new employees on procedures and policies to maximize team performance.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
  • Upheld privacy and security requirements for customer information.
  • Taking in returns/exchanges
  • Manage Online pick up orders
  • Sorting Returned Products
  • Marking Items For clearance
  • Sanitation
  • Maintaining work space
  • restocking Front area
Newport Hospitality Group - Front Desk Agent
Scranton, PA, 10/2016 - 02/2017
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Responded to inquiries and room requests made online, by phone, and via email.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Showed off dining areas, pool, spa, and fitness center to prospective and current guests.
  • Input customer data into reservation systems and updated to reflect room changes.
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Answered office phone and emails to schedule appointments, answer questions, and document information.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Welcomed large volume of guests and improved overall customer service.
  • Maintained front office cleanliness and organized supplies to increase productivity.
  • Determined needs of visitors and provided information or solutions.
  • Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Booked hotel rooms, car rentals and flights for company trips and conferences.
  • Made travel arrangements and reservations.
  • Worked with office manager to attain operational goals.

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Resume Overview

School Attended

  • Manchester Community College
  • Tolland High School

Job Titles Held:

  • Office Manager
  • Guest Service Associate
  • Front Desk Agent


  • Professional Baker And Cake Decorator Certificate
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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