office manager resume example with 20+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Detail-oriented Office Manager experienced in overseeing and improving office services. Diplomatic and patient professional possessing creative mindset to drive needed improvements. Skilled with business correspondence, bookkeeping and project management.

  • Budgetary Planning
  • CRM and Office Management Software
  • Employee Coaching and Motivation
  • Administration and Reporting
Education and Training
Hot Springs Beauty College Hot Springs, AR Expected in 08/2004 Licensed : Massage Therapy - GPA :
Phillips Community College of The University of Arkansas Helena, AR Expected in 08/1998 License : Cosmetology - GPA :
Phillips Community College of The University of Arkansas Helena, AR Expected in : General Studies - GPA :
Georgian Court University - Office Manager
Lakewood, NJ, 04/2003 - 10/2020
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Formed and sustained strategic relationships with clients.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Managed office inventory and placed new supply orders.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Used judgment and initiative in handling confidential matters and requests.
  • Coded and entered daily invoices with in-house accounting software.
  • Created and managed budgets for travel, training and teambuilding activities.
  • Reviewed files and records to obtain information and respond to requests.
Phillips Community College Of The University Of Arkansas - Aerobics Instructor
City, STATE, 03/1999 - 10/2005
  • Monitored class participants for appropriate techniques to prevent injuries.
  • Wiped down exercise mats, weights and equipment prior to and after use.
  • Assessed needs of participants and developed class exercises to address expectations.
  • Conducted energizing, fun, safe and educational classes.
  • Motivated clients to participate in gym fitness activities and group classes.
  • Invited individuals of all ages and fitness levels to participate in classes.
  • Promoted health and wellness to class members by encouraging sustainable habits and consistency.
  • Set up equipment and weights for use by class participants.
  • Tracked client progress and maintained client files to assist in meeting health goals.
  • Explained and demonstrated fitness and conditioning techniques and movements.
  • Prepared for classes in advance, selected and queued music beforehand and began and ended classes on time for maximum benefit to attendees.
Mrs. Scarletts/Hands On - Cosmetologist/Licensed Massage Therapist
City, STATE, 03/1999 - 10/2002
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Assessed client features and preferences to advise personalized makeup and hair styling techniques.
  • Cut, trimmed and shaped hair or hairpieces using clippers and scissors.
  • Bleached, dyed or tinted hair using applicator or brush.
  • Shaped eyebrows and removed facial hair using depilatory cream, tweezers or wax.
  • Met with new clients and provided successful hair consultations detailing expectations for color, style and cut.
  • Offered clients catalog showcasing hairstyle, cut and color options to meet individual preferences.
  • Kept work stations clean and sanitized scissors, combs and other styling tools.
  • Kept notes listing preferences and services provided to clients for quick reference.
  • Scheduled client appointments.
  • Assisted with basic bookkeeping, filing and maintaining clients' records.
  • Operated cash registers to receive payments from patrons.
  • Updated and maintained customer information records and beauty services provided.
  • Trained or supervised other hairstylists, hairdressers and assistants.
  • Responded to customer inquiries by phone, email and in person.
  • Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Analyzed client's medical histories to identify potential root causes of ailments.
  • Increased sales by providing exceptional service and maintaining positive and energetic attitude.
  • Addressed injuries, trauma and stress using myofascial release.
  • Educated clients on preventive measures and mobility programs to prevent reoccurring muscle issues.
  • Promoted health and wellness benefits of massage and related therapies to help clients achieve goals.
  • Maintained impeccable records for business administration and financial management purposes.
  • Organized and maintained full schedule of appointments with clients of different ages and physical needs.
  • Selected and employed variety of massage techniques to meet client's needs.
  • Reviewed client medical histories to inform treatment planning.
  • Stimulated and massaged areas of clients' bodies to promote healing.

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Resume Overview

School Attended

  • Hot Springs Beauty College
  • Phillips Community College of The University of Arkansas
  • Phillips Community College of The University of Arkansas

Job Titles Held:

  • Office Manager
  • Aerobics Instructor
  • Cosmetologist/Licensed Massage Therapist


  • Licensed
  • License
  • Some College (No Degree)

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