LiveCareer-Resume

office manager resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Experienced Operation and Customer Service Manager concentrated in productivity, efficiency and quality service across various environments. Highly dependable, ethical and leader. Works effectively with cross-functional teams in ensuring operational and service excellence

Skills
  • Report Preparation and Analysis of Bids and Contracts
  • Team and operations Management
  • Accounts Payable and Receivable management
  • Inventory Control
  • Staff Training
  • Proficiency in Intuit QuickBooks, CRM, Microsoft Suite
Work History
OFFICE MANAGER, 01/2017 to Current
George Mason UniversityFairfax, VA,
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Updated reports, managed accounts and generated reports for company database.
  • Managed office operations while scheduling appointments for department managers.
  • Compared vendor prices and negotiated for optimal savings.
Customer Service Manager, 03/2017 to 03/2018
Ust GlobalChicago, IL,
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Established and cultivated solid business relationships with new or existing customers.
  • Met with clients, delivering presentations and educating on product and service features and offerings.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
SITE MANAGER - CALL CENTER, 04/2013 to 04/2015
State Of WashingtonOlympia, WA,
  • Conducted performance reviews for staff members to reduce resolution times and improve customer satisfaction ratings.
  • Maintained call center equipment in good working order to maximize productivity.
  • Established relationships and touch points with clients to promote retention.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
Event Coordinator, 03/2011 to 06/2012
Ust GlobalSan Diego, CA,
  • Managed administrative logistics of events planning, event booking and event promotions.
  • Coordinated schedules and timelines for events.
  • Performed event coordination for larger parties and gatherings.
  • Managed event logistics and operations.
CUSTOMER SERVICE MANAGER, 07/1994 to 06/2008
CELUMOVIL - BELLSOUTHCity, STATE,
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Introduced higher standards for customer service and increased efficiency by streamlining operations.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
Bachelor of Business Administration: ADMINISTRATION, Expected in 05/1994 to UNIVERSIDAD DEL NORTE - Barranquilla - Colombia,
GPA:
High School Diploma: , Expected in 06/1988 to MARYMOUNT SCHOOL - Barranquilla - Colombia,
GPA:
Languages
English:
Native or Bilingual
Negotiated:
Spanish:
Native or Bilingual
Negotiated:

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Resume Overview

School Attended

  • UNIVERSIDAD DEL NORTE
  • MARYMOUNT SCHOOL

Job Titles Held:

  • OFFICE MANAGER
  • Customer Service Manager
  • SITE MANAGER - CALL CENTER
  • Event Coordinator
  • CUSTOMER SERVICE MANAGER

Degrees

  • Bachelor of Business Administration
  • High School Diploma

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