Jessica Claire
- Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Summary
Personable, with experience employing exceptional relationship-building abilities to cultivate positive rapport among clients, staff and management. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Skills
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Experience
Office Manager, 11/2019 - 08/2020
Vizio – Co, CO,
Vizio – Co, CO,
- Increased office organization by developing filing system and customer database protocols.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Supervised office with 5 employees, consistently cultivating productive and positive work atmosphere.
- Updated employee paperwork and records.
- Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Greeted visitors promptly and directed to correct locations.
- Interviewed, onboarded, developed and oversaw daily activities of 5 clerical and administrative office personnel.
- Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
- Supported office needs including taking messages, scanning documents and routing business correspondence.
- Managed daily operations within office by supporting continuous delivery of excellent services and care.
- Managed office inventory and placed new supply orders.
- Wrote professional business correspondence to maintain strong line of communications.
- Enhanced customer satisfaction ratings by resolving account issues efficiently.
- Drafted manuals and resources for identifying access to services.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
Assistant General Manager, 01/2017 - 11/2018
J.D. Byrider – Appleton, WI,
J.D. Byrider – Appleton, WI,
- Daily operations of store and fuel island.
- Motivated and led team members to work together to achieve targets.
- Supervised critical tasks, including budget implementations, employee reviews, training and scheduling for projects.
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Applied knowledge of coverage needs and individual employee strengths to produce effective team schedules.
- Disciplined and maintained staff of 20+ to provide hospitable, professional service reflecting business initiatives.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Store Manager, 12/2015 - 12/2017
Jill Acquisition Llc – Quincy, MA,
Jill Acquisition Llc – Quincy, MA,
- Store operations
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Fostered healthy team environments to promote collaboration and boost productivity.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
- Oversaw POS operations and cash management to reduce errors.
- Rotated inventory from oldest to newest to maintain fresh stock.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Hired, trained, evaluated performance and enforced disciplinary actions for 24 associates.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Interviewed, hired, supervised and trained employees and instituted mentoring program to develop skills, leadership and employee excellence.
- Trained employees on store security, monetary procedures and customer service expectations.
- Coached and empowered employees by creating and sharing motivational vision plans.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Built loyal customer base by delivering excellent service and stocking in-demand products.
Bank Teller, 06/2015 - 11/2015
Smartfinancial, Inc. – Jackson, AL,
Smartfinancial, Inc. – Jackson, AL,
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Counted as much as $200,000.00 in daily funds with manual and machine-assisted methods.
- Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
- Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
- Responded and assisted customers with account inquiries and updates.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Processed new accounts, including checking and savings accounts credit applications.
- Assisted customers in accessing safe deposit boxes and ATM operations.
- Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.
- Processed customer transactions.
- Explained bank services, financial products and applicable fees to customers.
Education and Training
High School Diploma: , Expected in 08/1996
Olympia High School - Stanford, IL
Olympia High School - Stanford, IL
Activities and Honors
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Resume Overview
School Attended
- Olympia High School
Job Titles Held:
- Office Manager
- Assistant General Manager
- Store Manager
- Bank Teller
Degrees
- High School Diploma
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