LiveCareer-Resume

office manager resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Personable, with experience employing exceptional relationship-building abilities to cultivate positive rapport among clients, staff and management. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Skills
  • Hiring/termimation
  • Inventory
  • Merchandising
  • Answering phones
  • Customer relations
  • Scheduling and calendar management
  • Accounts payable and receivable
  • File and data retrieval systems
  • Data entry
  • Workforce Management
  • Banking operations
  • Training and coaching
  • Microsoft Office
  • Expense reporting
  • Billing
Education and Training
Olympia High School Stanford, IL Expected in 08/1996 High School Diploma : - GPA :
Experience
Vizio - Office Manager
Co, CO, 11/2019 - 08/2020
  • Increased office organization by developing filing system and customer database protocols.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Supervised office with 5 employees, consistently cultivating productive and positive work atmosphere.
  • Updated employee paperwork and records.
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Greeted visitors promptly and directed to correct locations.
  • Interviewed, onboarded, developed and oversaw daily activities of 5 clerical and administrative office personnel.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Managed daily operations within office by supporting continuous delivery of excellent services and care.
  • Managed office inventory and placed new supply orders.
  • Wrote professional business correspondence to maintain strong line of communications.
  • Enhanced customer satisfaction ratings by resolving account issues efficiently.
  • Drafted manuals and resources for identifying access to services.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
J.D. Byrider - Assistant General Manager
Appleton, WI, 01/2017 - 11/2018
  • Daily operations of store and fuel island.
  • Motivated and led team members to work together to achieve targets.
  • Supervised critical tasks, including budget implementations, employee reviews, training and scheduling for projects.
  • Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
  • Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
  • Managed store cash intake with high accuracy and prepared daily bank deposits.
  • Applied knowledge of coverage needs and individual employee strengths to produce effective team schedules.
  • Disciplined and maintained staff of 20+ to provide hospitable, professional service reflecting business initiatives.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
Jill Acquisition Llc - Store Manager
Quincy, MA, 12/2015 - 12/2017
  • Store operations
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Fostered healthy team environments to promote collaboration and boost productivity.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Oversaw POS operations and cash management to reduce errors.
  • Rotated inventory from oldest to newest to maintain fresh stock.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Hired, trained, evaluated performance and enforced disciplinary actions for 24 associates.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Interviewed, hired, supervised and trained employees and instituted mentoring program to develop skills, leadership and employee excellence.
  • Trained employees on store security, monetary procedures and customer service expectations.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Built loyal customer base by delivering excellent service and stocking in-demand products.
Smartfinancial, Inc. - Bank Teller
Jackson, AL, 06/2015 - 11/2015
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Counted as much as $200,000.00 in daily funds with manual and machine-assisted methods.
  • Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
  • Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills.
  • Responded and assisted customers with account inquiries and updates.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Processed new accounts, including checking and savings accounts credit applications.
  • Assisted customers in accessing safe deposit boxes and ATM operations.
  • Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy.
  • Processed customer transactions.
  • Explained bank services, financial products and applicable fees to customers.
Activities and Honors

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Resume Overview

School Attended

  • Olympia High School

Job Titles Held:

  • Office Manager
  • Assistant General Manager
  • Store Manager
  • Bank Teller

Degrees

  • High School Diploma

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