office manager resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Self-motivated banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals.

  • Punctual and Reliable
  • Confidentiality Understanding
  • Safe Driving Techniques
  • Time Management
  • Documentation and Recordkeeping
  • Route Determination
  • Route Management
  • Relationship Building
  • Customer Service
  • Account Opening and Closing
  • Fraud Detection and Prevention
  • Coin Machine Balancing
  • Opening and Closing Procedures
  • Regulatory Compliance
  • Interpersonal Relations
  • Commercial Servicing
  • 10-key Touch
  • Cash Dispenser Operation
  • Counterfeit Detection
  • Issue Resolution
  • Training and Development
  • Check Verification
  • Cash Handling Accuracy
  • Product Recommendations
  • Vault Security
  • Cross-Selling and Upselling
  • Rapid 10-Key Data Entry
  • Data Entry
  • Check Cashing
  • Currency Counting Machines
  • Transaction Error Identification
  • New Account Setup
  • Information Processing
  • Payment Processing
  • Cashier's Checks
06/2022 to Current
Office Manager Mhm Services, Inc. Licking, MO,
  • Managed office inventory and placed new supply orders.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Used judgment and initiative in handling confidential matters and requests.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
07/2016 to 06/2022
Teller/New Accounts Gardaworld Ontario, CA,
  • Maintained confidentiality of bank records and client information.
  • Built and maintained client relationships through quality, personalized interactions.
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Delivered exceptional service to customers in person or over telephone.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
  • Ordered checks, placed stop payment orders and conducted additional special services for customers.
  • Issued and reJessicamed money orders, cashier checks, traveler's checks and savings bonds.
  • Adhered to financial services security and audit procedures.
  • Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
  • Met or exceeded sales goals by promoting bank products and services in customer interactions.
  • Trained employees on cash drawer operation.
  • Opened new checking, savings and lines of credit for customer accounts.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
06/2006 to 06/2016
Police Dispatcher/Deputy Jailer Trumann Police Department City, STATE,
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Used radio, telephone and computer system to update first responders with new information.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Dispatched police officers and emergency personnel to calls for service.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Assisted departments with special requests for assistance and BOLOs.
  • Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
  • Researched vehicle, wanted and missing persons information.
  • Advised personnel about accidents, weather conditions or other hazards.
  • Responded to emergency calls routed by automatic distribution system.
08/2000 to 05/2006
Vault Teller First Tennessee Bank City, STATE,
  • Counted cash and bagged or filled cassette trays for ATMs or business customers, prepared cash for delivery routes and reported cash discrepancies.
  • Prepared and securely shipped excess coin and currency to Federal Reserve Bank or correspondent banks, balanced completed work and compiled inventory reports.
  • Ordered and disbursed coin and currency to keep vault balanced and supply branches, banks and customers.
  • Maintained accurate teller drawer using high attention to detail while handling customer bank transactions.
  • Maintained and monitored coin and currency levels in bank vault and verified coin and currency sums received from branches, correspondent banks, customers and tellers.
  • Received customer and banking center deposits from armored carriers and balanced deposits to accompanying manifest.
  • Complied with vault procedures and controls and cross-trained other staff members in vault processes to verify consistent services.
  • Balanced daily cash deposits and vault inventory with zero error rate.
  • Reconciled branch vaults, balanced cash drawers and followed company cash control guidelines and procedures to protect customer and employer assets.
Education and Training
Expected in 05/1984 to to
High School Diploma:
Rivercrest High School - Wilson, AR

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Resume Overview

School Attended

  • Rivercrest High School

Job Titles Held:

  • Office Manager
  • Teller/New Accounts
  • Police Dispatcher/Deputy Jailer
  • Vault Teller


  • High School Diploma

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