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office manager resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Results-oriented Office Manager equipped to maintain and manage office systems. Meticulous and collaborative professional equipped to independently manage daily needs and special projects. Promotes excellence in demanding, deadline-driven environment.

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Diligently coordinates all warehouse activities to keep products moving quickly and meet continuous shipping demands. Highly organized leader with good program management and team-building abilities focused on maximizing efficiency and performance. Proven track record of enforcing best practices in fast-paced environments.

Skills
  • Event Coordination
  • File and Data Retrieval Systems
  • Employee Coaching and Motivation
  • Project Management
  • Data Entry
  • Goal Setting
  • Verbal and Written Communication
  • Scheduling and Calendar Management
  • Team Leadership
  • Complex Problem Solving
  • Training and Coaching
  • Scheduling and Coordinating
  • Problem Resolution
  • Customer Relations
  • Managing Operations and Efficiency
  • Team Building
  • Workforce Management
Experience
Office Manager, 03/2011 to 08/2014
Pike Electric CompanyHartwell, GA,
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Managed office budget to handle inventory, postage and vendor services.
  • Aided senior leadership by meeting with clients to research cases, collect data and interpret information for daily report generation.
  • Conducted staff performance evaluations to monitor progress and individual skills.
  • Negotiated with vendors to determine optimal material purchase pricing.
  • Reduced financial discrepancies by accurately managing accounting documentation.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
  • Managed office inventory and placed new supply orders.
Office Manager, 04/2008 to 12/2011
Pike Electric CompanyLouisville, KY,
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Managed office budget to handle inventory, postage and vendor services.
  • Managed office inventory and placed new supply orders.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Directed administrative professional teams and assessed individual progress and efficiency.
  • Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.
  • Wrote professional business correspondence to maintain strong line of communications.
  • Conducted staff performance evaluations to monitor progress and individual skills.
  • Developed long-term budgets to assess office expenditures and perform inventory management.
  • Negotiated with vendors to determine optimal material purchase pricing.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Supervised company transitions, system conversions and office moves.
  • Streamlined accounting and technical services for clients to promote satisfaction and increase positive user experiences.
  • Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
  • Drafted manuals and resources to identify services to clients.
  • Booked hotel rooms, car rentals and flights for company trips and conferences.
Accounts Payable Specialist, 10/2005 to 11/2008
Arrow Electronics Inc,Tennessee, TN,
  • Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
  • Analyzed invoice and expense reports, identified variances and researched issues to correct problems and maintain financial compliance.
  • Liaised with vendors and customers to confirm information and address client issues.
  • Assisted with month-end and year-end closings to support accounting system accuracy.
  • Prepared and updated vendor files, tax documents and insurance information.
  • Coded invoices and other records to maintain organized and accurate records.
  • Reduced financial discrepancies by accurately processing invoices and journal entries.
  • Assisted managing leaders to identify and eliminate non-value added tasks.
  • Worked closely with department personnel to produce accurate and timely bills.
  • Reconciled monthly statements and transactions to keep records accurate and current.
  • Verified, classified, computed, posted and recorded accounts payable data and reconciled daily totals to confirm proper accounting.
  • Maintained current understanding of state and federal accounting procedures to prevent legal or compliance issues.
  • Completed day-to-day financial transactions, including handling [Number] employee payroll.
  • Tracked income and expenses for business using accounting software.
  • Managed bookkeeping and accounting systems and completed data entry with accuracy and efficiency.
  • Handled high-volume invoice processing with minimal supervision.
  • Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
  • Addressed month-end closing functions for detailed reporting.
Logistics Specialist, 09/2000 to 10/2004
Comtrak LogisticsFontana, CA,
  • Monitored and organized logistics documents, bills of lading, delivery receipts, packing lists and load tags.
  • Coordinated import and export operations, adhering to tight schedules and deadlines.
  • Managed inbound and outbound delivery schedules for optimal flow of goods.
  • Planned and prioritized day-to-day shipments and billing in collaboration with warehouse and sales team.
  • Communicated with customers and management to report delays, emergencies, weather challenges and carrier schedule changes.
  • Logged, processed and followed up on merchandise authorization shipments in databases.
  • Relayed information between drivers and recipients regarding ETA and potential delays.
  • Organized and maintained order documentation.
  • Provided product shipment delivery quality control, eliminating downtime to maximize revenue.
  • Kept deliveries on track and provided timely status updates.
  • Teamed with freight forwarder to verify correct times to reduce delayed or early bookings.
  • Dispatched local and long-distance carriers daily.
  • Improved lines of communication between company and customers.
  • Responded to inquiries from both external and internal customers, resulting in decrease in calls to help desk.
  • Scheduled shipments to customer warehouses via in-house tracking system.
  • Automated office operations, managed client correspondence and supplied record tracking and data communication services.
  • Worked with team members to improve process integration and flow.
  • Monitored tariffs and customs regulations, reducing risk of delayed shipments.
Radioman, 05/1994 to 05/1997
U.S. Navy Active DutyCity, STATE,
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Eliminated downtime and maximized revenue by providing top project quality control.
  • Performed site evaluations, customer surveys and team audits.
  • Recognized by management for providing exceptional customer service.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Defined strategies and created plan to achieve ambitious operational objectives.
  • Meritorious promoted twice straight out of Bootcamp for showing outstanding leadership and support in helping others.
Education and Training
Associate of Science: Business Management, Expected in 05/2006 to Catawba Valley Community College - Hickory, NC
GPA:

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Resume Overview

School Attended

  • Catawba Valley Community College

Job Titles Held:

  • Office Manager
  • Office Manager
  • Accounts Payable Specialist
  • Logistics Specialist
  • Radioman

Degrees

  • Associate of Science

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