office manager resume example with 6 years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Organized administrative professional with hands-on experience supporting business areas such as accounting, database management and human resources. Collaborative team player with strong communication, decision-making and time management abilities. Detail-oriented and focuses on streamlining internal processes and tasks.

  • CRM and office management software
  • Budgetary Planning
  • Billing
  • Data entry
  • Invoicing and billing
  • Banking operations
  • Accounts payable and receivable
  • Event coordination
  • Customer relations
  • Microsoft Office
  • Scheduling and calendar management
  • Workforce Management
  • Senior leadership support
  • Expense reporting
  • Training and coaching
WT Woodson High School Fairfax, VA Expected in High School Diploma : - GPA :
Liberty University Lynchburg, VA Expected in : Business Administration And Management - GPA :
Work History
Vsc Fire & Security, Inc - Office Manager
Jessup, MD, 08/2018 - Current
  • Increased office organization by developing filing system and customer database protocols.
  • Solicited vendor quotes to determine optimal material purchase pricing.
  • Oversaw office inventory and timely reordering of supplies.
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Planned and executed successful corporate meetings, lunches and special events for groups of up to 10.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
  • Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
  • Updated employee paperwork and records.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Tracked and submitted employee timesheets to accounting department for payroll processing.
  • Monitored attendance records by taking note of staff vacation time, sick days and personal days.
The Tjx Companies, Inc. - Front End Supervisor
Midlothian, VA, 04/2018 - Current
  • Promoted stores ProXtra to increase customer engagement and drive consistent sales.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies using a First Phone.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Supervised team of 4 Head Cashiers and 24 Cashiers and Lot Attendants, promoting positive work environment through effective communication, active engagement and hands-on assistance.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Achieved sales goals and business objectives by motivating staff and promoting Home Depot Credit Card and ProXtra.
Fiserv, Inc. - Senior Sales Advisor
Sunnyvale, CA, 10/2015 - 07/2018
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Answered 100+ calls per shift to answer customer questions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Mentored new sales team members on company standards, customer service techniques and effective sales strategies.
  • Produced and develop new leads through techniques such as cold calling.
  • Kept customers engaged with positive, sales-minded attitude demonstrating pride in products.
  • Negotiated prices with customers, sustaining credibility of products to reach satisfactory agreements.
  • Achieved sales targets regularly to enable sustained growth.
  • Entered and updated customer information in system using customer relationship management tools to keep information current.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Built and maintained new and established client relationships with exceptional communication, personalized interactions and friendly attentive service.
  • Recommended merchandise to customers based on needs and preferences.
  • Educated customers on product and service offerings.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • WT Woodson High School
  • Liberty University

Job Titles Held:

  • Office Manager
  • Front End Supervisor
  • Senior Sales Advisor


  • High School Diploma
  • Some College (No Degree)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: