LiveCareer-Resume

office manager resume example with 6 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Organized administrative professional with hands-on experience supporting business areas such as accounting, database management and human resources. Collaborative team player with strong communication, decision-making and time management abilities. Detail-oriented and focuses on streamlining internal processes and tasks.

Skills
  • CRM and office management software
  • Budgetary Planning
  • Billing
  • Data entry
  • Invoicing and billing
  • Banking operations
  • Accounts payable and receivable
  • Event coordination
  • Customer relations
  • Microsoft Office
  • Scheduling and calendar management
  • Workforce Management
  • Senior leadership support
  • Expense reporting
  • Training and coaching
Education
WT Woodson High School Fairfax, VA Expected in High School Diploma : - GPA :
Liberty University Lynchburg, VA Expected in : Business Administration And Management - GPA :
Work History
Vsc Fire & Security, Inc - Office Manager
Jessup, MD, 08/2018 - Current
  • Increased office organization by developing filing system and customer database protocols.
  • Solicited vendor quotes to determine optimal material purchase pricing.
  • Oversaw office inventory and timely reordering of supplies.
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Planned and executed successful corporate meetings, lunches and special events for groups of up to 10.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
  • Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
  • Updated employee paperwork and records.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Tracked and submitted employee timesheets to accounting department for payroll processing.
  • Monitored attendance records by taking note of staff vacation time, sick days and personal days.
The Tjx Companies, Inc. - Front End Supervisor
Midlothian, VA, 04/2018 - Current
  • Promoted stores ProXtra to increase customer engagement and drive consistent sales.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies using a First Phone.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Supervised team of 4 Head Cashiers and 24 Cashiers and Lot Attendants, promoting positive work environment through effective communication, active engagement and hands-on assistance.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Answered phones, responded to customer inquiries and transferred calls to appropriate staff members.
  • Achieved sales goals and business objectives by motivating staff and promoting Home Depot Credit Card and ProXtra.
Fiserv, Inc. - Senior Sales Advisor
Sunnyvale, CA, 10/2015 - 07/2018
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Answered 100+ calls per shift to answer customer questions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Mentored new sales team members on company standards, customer service techniques and effective sales strategies.
  • Produced and develop new leads through techniques such as cold calling.
  • Kept customers engaged with positive, sales-minded attitude demonstrating pride in products.
  • Negotiated prices with customers, sustaining credibility of products to reach satisfactory agreements.
  • Achieved sales targets regularly to enable sustained growth.
  • Entered and updated customer information in system using customer relationship management tools to keep information current.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.
  • Built and maintained new and established client relationships with exceptional communication, personalized interactions and friendly attentive service.
  • Recommended merchandise to customers based on needs and preferences.
  • Educated customers on product and service offerings.

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Resume Overview

School Attended

  • WT Woodson High School
  • Liberty University

Job Titles Held:

  • Office Manager
  • Front End Supervisor
  • Senior Sales Advisor

Degrees

  • High School Diploma
  • Some College (No Degree)

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