Dedicated and meticulous office manager with over six years of experience excelling at prioritizing, completing multiple tasks simultaneously and achieving clinical goals for over 25 physicians and extenders in a fast-paced, 80+ patient environment. Excellent public-facing point person for physicians, patients, and outside representatives.
Skills
Strong interpersonal skills
Complex Problem Solving
Excellent verbal and written communication
Leadership
Team Player
Meticulous attention to detail
Performance Evaluations
Poised under pressure
Great Organizational skills
Medical Assistant
Orthopaedic tech
Hiring and Training
Patient Care
Microsoft and Google
Clinical Education
Experience
08/2019 to Current
Office ManagerCall Rail – Atlanta, GA,
Manages schedules, oversees, and directs completion of daily clinic operations with 15 employees and four physicians
Implemented corporate or departmental policies, procedures and service standards in conjunction with management.
Administered payroll and maintained proper documentation of employee personnel.
Implemented and maintained company protocols to facilitate smooth daily activities.
Used judgment and initiative in handling confidential matters and requests.
Hires, trains, and on-board employees
Monitors time and attendance, coordinates times off request ensuring appropriate staff coverage
Provides staff support in performing daily specialty care including casting, splinting, wound care, DME fitting, and post operative care
Performs staff evaluations, provides feedback, and executes rewards and discipline when needed.
Managed office inventory and placed new supply orders.
Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.
Automated office operations, managed client correspondence and tracked records.
Wrote professional business correspondence to maintain strong line of communications.
06/2016 to 08/2019
Medical Assistant SupervisorPepsico – Haverhill, MA,
Managed a staff of 25 employees and 8 physicians, overseeing all clinical and procedural staff, coordinated and managed daily schedules with over 200 patients
Assisted with office procedures for interventional spine and orthopedic injections, wound care, splinting/casting, DME, and medication management
Executed training for clinical staff, completed employee evaluations, acted as patient liaison when needed.
Demonstrated leadership by making improvements to work processes.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Educated patients about medications, procedures and physician's instructions.
Contacted pharmacies to submit and refill patients' prescriptions.
Conducted insurance verification and pre-certification and pre-authorization functions.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
Cleaned and maintained medical equipment following procedures and standards.
05/2011 to 09/2014
Medical Administrative AssistantHorizon Behavioral Services, Llc – Lynchburg, VA,
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
Educated patients about medications, procedures and physician's instructions.
Organized charts, documents and supplies to maintain team productivity.
Contacted pharmacies to submit and refill patients' prescriptions.
Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Conducted insurance verification and pre-certification and pre-authorization functions.
Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
Followed principles of asepsis and infection control to meet patient safety guidelines.
Incorporated outside records into charts and EHR.
Measured vital signs and took medical histories to prepare patients for examination.
Labeled and completed lab requisitions using ICD and CPT coding.
Cleaned and maintained medical equipment following procedures and standards.
12/2007 to 05/2011
OR/Invasive Lab CoordinatorLakeland Regional Health – City, STATE,
Worked with operating facilities to schedule procedures on behalf of surgeons.
Gathered current medical information and reviewed histories to gather details for surgeons.
Distributed treatment and procedural information to patients.
Checked patient insurance and collected pre-authorizations from providers.
Managed patient check-in and check-out procedures and processed payments.
Scheduled follow-up appointments as designated by physician.
Located scheduling barriers and implemented appropriate solutions.
Booked surgeries according to physician volume and maintained prompt turnaround times.
Collaborated and established strong working relationships with physicians, supervisors and colleagues.
Managed incoming telephone calls, took messages and directed callers to personnel.
Assisted with hospital admissions and paperwork.
Worked with surgeons to coordinate correct equipment and supplies for all upcoming surgeries.
Completed claims forms for different types of appointments and worked on resolutions for denials or other insurance issues.
Education and Training
Expected in 05/1998 to to
High School Diploma: Lake Region Senior High Schhol - Eagle Lake, FL, GPA:
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