office manager resume example with 9+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary
Experienced Office Management and Administration Professional with 8 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Generated reports of findings to help management with making key decisions.
Assisted various departments with change by communicating new improvement plans and expectations.
Evaluated performance and policies against metrics.
Identified objectives of A&Z PrimeServices,LLC by analyzing feedback, observing consumers and collecting surveys.
Hired and supervised training of over 30 employees in 6 month.
Wrote regulations and distinguished SOPs for Construction companies with 10 or more employees.
Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
09/2018 to 07/2019
Operations ManagerMerck & Co., Inc. – Montgomery, MI,
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
Provide inspired leadership for the organization.
Make important policy, planning, and strategy decisions.
Develop, implement and review operational policies and procedures.
Assist HR with recruiting when necessary.
Help promote a company culture that encourages top performance and high morale.
Oversee budgeting, reporting, planning, and auditing.
Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
Identify and address problems and opportunities for the company.
Build alliances and partnerships with other organizations.
Support worker communication with the management team.
Managed a team of 25 direct reports.
Managed all aspects of the business including, employee scheduling, customer service, training and onboarding new staff, and inventory management.
Ensure staff complied with required policies, procedures, and guidelines.
Created and maintained a positive customer experience.
Utilized Lean management principles.
Monitored and improved the safety and quality of product.
Performed financial reporting and analysis.
Maintained a clean and safe working environment.
Increased efficiency and productivity of the entire store.
Established strong vendor and store management relationships to maintain and support the business.
Coordinated communication with merchandise operations and vendors for PO creation and maintenance.
Managed a team of 10 associates.
Organized on-site trainings to educate management and sales staff on benefits
and care of product lines.
Educated employees on new merchandise during seasonal workshops.
Department
Manager.
Led merchandise selection, pricing, planning and marketing.
05/2011 to 11/2014
Merchandising Execution Associate – , ,
Home Depot MET - Connecticut.
Loaded and unloaded merchandise using a ladder and pallet jack.
Educated
employees on new merchandise during seasonal workshops.
Answered customer questions regarding store
merchandise, department information and pricing.
Organized store merchandise racks by size, style and color.
Created visual marketing and styled window displays.
Assembled promotional displays, including quarter and full- size
point of purchase displays.
Product Placement.
Inventory Control.
Removed damaged, out-of-code, not-in-
set and discontinued items from displays.
10/2011 to 05/2016
Host/ WaiterCentral Vermont Medical Center – City, STATE,
Greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the- house duties and collecting the bill.
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Documented reservations and communicated changes to guests using POS Systems.
Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Assisted managers with quickly resolving service- and food-related issues.
08/2011 to 08/2012
Inventory SpecialistNA – City, STATE,
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Collaborated with Vendors to effectively cut down on defective items in storage and in shipments.
Managed timely and effective replacement of damaged or missing products.
Education
Expected in 4 2016 to to
Bachelor's: BioMedical Engineering University of Connecticut - Storrs, CT GPA:
Expected in 4 2011 to to
High school: Biology and Computer Science Putnam Science Academy - Putnam, CT, GPA:
Certifications
Certified Protection Officer (CPO)
Additional Information
Willing to relocate: Anywhere
Skills
Account reconciliation
Accounts payable and receivable
Administrative Experience (7 years)
Completing insurance forms
Contract Negotiations
Customer Service (7 years)
Data Entry (7 years)
Database administration
Deadline driven
Developing brand messaging
Distribution center management
Documentation and control
Employee Relations (7 years)
Expense reporting
Hr Policies & Procedures (7 years)
Insurance billing
Inventory Management
Management Experience (7 years)
MARKETING (7 years)
MERCHANDISING (7 years)
Merchandising operations
Microsoft Office Specialist Certification
Microsoft Word, Excel, Powerpoint, Access
Monitoring patient progress
Office Manager (7 years)
OPERATIONS (3 years)
Oral and writing communication
Organization and planning
Patient assessments
Payment collection
Payroll and budgeting
Policy and procedure modification
Presentation design
Program management
QuickBooks
Relationship building
Retail Management
Retail sales
Scheduling
Team Building
Training
Workflow planning
Work History
07/2019 to Current
Office Manager A&Z Prime Services, LLC – Hartford,
Helped established a small construction company.
Generated reports of findings to help management with making key decisions.
Assisted various departments with change by communicating new improvement plans and expectations.
Evaluated performance and policies against metrics.
Identified objectives of A&Z PrimeServices,LLC by analyzing feedback, observing consumers and collecting surveys.
Hired and supervised training of over 30 employees in 6 month.
Wrote regulations and distinguished SOPs for Construction companies with 10 or more employees.
Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
09/2018 to 07/2019
Operations Manager CVS Health Retail – Hartford, CT
Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
Provide inspired leadership for the organization.
Make important policy, planning, and strategy decisions.
Develop, implement and review operational policies and procedures.
Assist HR with recruiting when necessary.
Help promote a company culture that encourages top performance and high morale.
Oversee budgeting, reporting, planning, and auditing.
Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
Identify and address problems and opportunities for the company.
Build alliances and partnerships with other organizations.
Support worker communication with the management team.
Managed a team of 25 direct reports.
Managed all aspects of the business including, employee scheduling, customer service, training and onboarding new staff, and inventory management.
Ensure staff complied with required policies, procedures, and guidelines.
Created and maintained a positive customer experience.
Utilized Lean management principles.
Monitored and improved the safety and quality of product.
Performed financial reporting and analysis.
Maintained a clean and safe working environment.
Increased efficiency and productivity of the entire store.
11/2014 to 06/2018
Merchandising Execution Associate Supervisor – ,
Home Depot MET - D32 Central Connecticut.
Interviewed and hired new employees.
HR coordinator for my
associates.
Established strong vendor and store management relationships to maintain and support the business.
Coordinated communication with merchandise operations and vendors for PO creation and maintenance.
Managed a team of 10 associates.
Organized on-site trainings to educate management and sales staff on benefits
and care of product lines.
Educated employees on new merchandise during seasonal workshops.
Department
Manager.
Led merchandise selection, pricing, planning and marketing.
05/2011 to 11/2014
Merchandising Execution Associate – ,
Home Depot MET - Connecticut.
Loaded and unloaded merchandise using a ladder and pallet jack.
Educated
employees on new merchandise during seasonal workshops.
Answered customer questions regarding store
merchandise, department information and pricing.
Organized store merchandise racks by size, style and color.
Created visual marketing and styled window displays.
Assembled promotional displays, including quarter and full- size
point of purchase displays.
Product Placement.
Inventory Control.
Removed damaged, out-of-code, not-in-
set and discontinued items from displays.
10/2011 to 05/2016
Host/ Waiter New View Restaurant – Hartford, CT
Greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the- house duties and collecting the bill.
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Documented reservations and communicated changes to guests using POS Systems.
Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
Assisted managers with quickly resolving service- and food-related issues.
08/2011 to 08/2012
Inventory Specialist RGIS – Hartford, CT
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Collaborated with Vendors to effectively cut down on defective items in storage and in shipments.
Managed timely and effective replacement of damaged or missing products.
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.