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Office Manager Resume Example

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OFFICE MANAGER
Professional Summary

Experienced Office Management and Administration Professional with 8 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Skills
  • Account reconciliation
  • Accounts payable and receivable
  • Administrative Experience (7 years)
  • Completing insurance forms
  • Contract Negotiations
  • Customer Service (7 years)
  • Data Entry (7 years)
  • Database administration
  • Deadline driven
  • Developing brand messaging
  • Distribution center management
  • Documentation and control
  • Employee Relations (7 years)
  • Expense reporting
  • Hr Policies & Procedures (7 years)
  • Insurance billing
  • Inventory Management
  • Management Experience (7 years)
  • MARKETING (7 years)
  • MERCHANDISING (7 years)
  • Merchandising operations
  • Microsoft Office Specialist Certification
  • Microsoft Word, Excel, Powerpoint, Access
  • Monitoring patient progress
  • Office Manager (7 years)
  • OPERATIONS (3 years)
  • Oral and writing communication
  • Organization and planning
  • Patient assessments
  • Payment collection
  • Payroll and budgeting
  • Policy and procedure modification
  • Presentation design
  • Program management
  • QuickBooks
  • Relationship building
  • Retail Management
  • Retail sales
  • Scheduling
  • Team Building
  • Training
  • Workflow planning
Work History
Office Manager, 07/2019 to Current
A&Z Prime Services, LLC – Hartford
  • Helped established a small construction company.
  • Generated reports of findings to help management with making key decisions.
  • Assisted various departments with change by communicating new improvement plans and expectations.
  • Evaluated performance and policies against metrics.
  • Identified objectives of A&Z PrimeServices,LLC by analyzing feedback, observing consumers and collecting surveys.
  • Hired and supervised training of over 30 employees in 6 month.
  • Wrote regulations and distinguished SOPs for Construction companies with 10 or more employees.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Operations Manager, 09/2018 to 07/2019
CVS Health Retail – Hartford, CT
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
  • Provide inspired leadership for the organization.
  • Make important policy, planning, and strategy decisions.
  • Develop, implement and review operational policies and procedures.
  • Assist HR with recruiting when necessary.
  • Help promote a company culture that encourages top performance and high morale.
  • Oversee budgeting, reporting, planning, and auditing.
  • Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
  • Identify and address problems and opportunities for the company.
  • Build alliances and partnerships with other organizations.
  • Support worker communication with the management team.
  • Managed a team of 25 direct reports.
  • Managed all aspects of the business including, employee scheduling, customer service, training and onboarding new staff, and inventory management.
  • Ensure staff complied with required policies, procedures, and guidelines.
  • Created and maintained a positive customer experience.
  • Utilized Lean management principles.
  • Monitored and improved the safety and quality of product.
  • Performed financial reporting and analysis.
  • Maintained a clean and safe working environment.
  • Increased efficiency and productivity of the entire store.
Merchandising Execution Associate Supervisor, 11/2014 to 06/2018
  • Home Depot MET - D32 Central Connecticut.
  • Interviewed and hired new employees.
  • HR coordinator for my associates.
  • Established strong vendor and store management relationships to maintain and support the business.
  • Coordinated communication with merchandise operations and vendors for PO creation and maintenance.
  • Managed a team of 10 associates.
  • Organized on-site trainings to educate management and sales staff on benefits and care of product lines.
  • Educated employees on new merchandise during seasonal workshops.
  • Department Manager.
  • Led merchandiseselection, pricing, planning and marketing.
Merchandising Execution Associate, 05/2011 to 11/2014
  • Home Depot MET - Connecticut.
  • Loaded and unloaded merchandise using a ladder and pallet jack.
  • Educated employees on new merchandise during seasonal workshops.
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Organized store merchandise racks by size, style and color.
  • Created visual marketing and styled window displays.
  • Assembled promotional displays, including quarter and full- size point of purchase displays.
  • Product Placement.
  • Inventory Control.
  • Removed damaged, out-of-code, not-in- set and discontinued items from displays.
Host/ Waiter, 10/2011 to 05/2016
New View Restaurant – Hartford, CT
  • Greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the- house duties and collecting the bill.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Documented reservations and communicated changes to guests using POS Systems.
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
  • Assisted managers with quickly resolving service- and food-related issues.
Inventory Specialist, 08/2011 to 08/2012
RGIS – Hartford, CT
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Collaborated with Vendors to effectively cut down on defective items in storage and in shipments.
  • Managed timely and effective replacement of damaged or missing products.
Education
Bachelor's: BioMedical Engineering, 04/2016
University of Connecticut - Storrs, CT
High school: Biology and Computer Science, 04/2011
Putnam Science Academy - Putnam, CT
Certifications
  • Certified Protection Officer (CPO)
Additional Information
  • Willing to relocate: Anywhere
Volunteering

Bosnian American Islamic Cultural Center, 2011-Current

Sunday School Coordinator.

Started as a teacher, teaching culture and religion to the Bosnian children that utilize the BAICC. Each year we handle over 200 kids that register for the program and we teach them the basics of islam, and teach them about where they come from.

Promoted to Coordinator of the Sunday School Program in 2018.

- I help plan and manage the weekly functions of the Program.

- I oversee 23 volunteers that help teach over 250+ yearly.

- I helped establish a Student Information System (SIS) for tracking of students progress and development so we can share the results with parents.

- I helped establish a grading policy and school culture for the sunday school program

Skills
  • Account reconciliation
  • Accounts payable and receivable
  • Administrative Experience (7 years)
  • Completing insurance forms
  • Contract Negotiations
  • Customer Service (7 years)
  • Data Entry (7 years)
  • Database administration
  • Deadline driven
  • Developing brand messaging
  • Distribution center management
  • Documentation and control
  • Employee Relations (7 years)
  • Expense reporting
  • Hr Policies & Procedures (7 years)
  • Insurance billing
  • Inventory Management
  • Management Experience (7 years)
  • MARKETING (7 years)
  • MERCHANDISING (7 years)
  • Merchandising operations
  • Microsoft Office Specialist Certification
  • Microsoft Word, Excel, Powerpoint, Access
  • Monitoring patient progress
  • Office Manager (7 years)
  • OPERATIONS (3 years)
  • Oral and writing communication
  • Organization and planning
  • Patient assessments
  • Payment collection
  • Payroll and budgeting
  • Policy and procedure modification
  • Presentation design
  • Program management
  • QuickBooks
  • Relationship building
  • Retail Management
  • Retail sales
  • Scheduling
  • Team Building
  • Training
  • Workflow planning
Work History
Office Manager, 07/2019 to Current
A&Z Prime Services, LLC – Hartford
  • Helped established a small construction company.
  • Generated reports of findings to help management with making key decisions.
  • Assisted various departments with change by communicating new improvement plans and expectations.
  • Evaluated performance and policies against metrics.
  • Identified objectives of A&Z PrimeServices,LLC by analyzing feedback, observing consumers and collecting surveys.
  • Hired and supervised training of over 30 employees in 6 month.
  • Wrote regulations and distinguished SOPs for Construction companies with 10 or more employees.
  • Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
Operations Manager, 09/2018 to 07/2019
CVS Health Retail – Hartford, CT
  • Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
  • Provide inspired leadership for the organization.
  • Make important policy, planning, and strategy decisions.
  • Develop, implement and review operational policies and procedures.
  • Assist HR with recruiting when necessary.
  • Help promote a company culture that encourages top performance and high morale.
  • Oversee budgeting, reporting, planning, and auditing.
  • Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
  • Identify and address problems and opportunities for the company.
  • Build alliances and partnerships with other organizations.
  • Support worker communication with the management team.
  • Managed a team of 25 direct reports.
  • Managed all aspects of the business including, employee scheduling, customer service, training and onboarding new staff, and inventory management.
  • Ensure staff complied with required policies, procedures, and guidelines.
  • Created and maintained a positive customer experience.
  • Utilized Lean management principles.
  • Monitored and improved the safety and quality of product.
  • Performed financial reporting and analysis.
  • Maintained a clean and safe working environment.
  • Increased efficiency and productivity of the entire store.
Merchandising Execution Associate Supervisor, 11/2014 to 06/2018
  • Home Depot MET - D32 Central Connecticut.
  • Interviewed and hired new employees.
  • HR coordinator for my associates.
  • Established strong vendor and store management relationships to maintain and support the business.
  • Coordinated communication with merchandise operations and vendors for PO creation and maintenance.
  • Managed a team of 10 associates.
  • Organized on-site trainings to educate management and sales staff on benefits and care of product lines.
  • Educated employees on new merchandise during seasonal workshops.
  • Department Manager.
  • Led merchandise selection, pricing, planning and marketing.
Merchandising Execution Associate, 05/2011 to 11/2014
  • Home Depot MET - Connecticut.
  • Loaded and unloaded merchandise using a ladder and pallet jack.
  • Educated employees on new merchandise during seasonal workshops.
  • Answered customer questions regarding store merchandise, department information and pricing.
  • Organized store merchandise racks by size, style and color.
  • Created visual marketing and styled window displays.
  • Assembled promotional displays, including quarter and full- size point of purchase displays.
  • Product Placement.
  • Inventory Control.
  • Removed damaged, out-of-code, not-in- set and discontinued items from displays.
Host/ Waiter, 10/2011 to 05/2016
New View Restaurant – Hartford, CT
  • Greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the- house duties and collecting the bill.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Documented reservations and communicated changes to guests using POS Systems.
  • Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
  • Assisted managers with quickly resolving service- and food-related issues.
Inventory Specialist, 08/2011 to 08/2012
RGIS – Hartford, CT
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Collaborated with Vendors to effectively cut down on defective items in storage and in shipments.
  • Managed timely and effective replacement of damaged or missing products.
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Resume Overview

Companies Worked For:

  • A&Z Prime Services, LLC
  • CVS Health Retail
  • New View Restaurant
  • RGIS

School Attended

  • University of Connecticut
  • Putnam Science Academy

Job Titles Held:

  • Office Manager
  • Operations Manager
  • Merchandising Execution Associate Supervisor
  • Merchandising Execution Associate
  • Host/ Waiter
  • Inventory Specialist

Degrees

  • Bachelor's : BioMedical Engineering , 04/2016
    High school : Biology and Computer Science , 04/2011

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