office manager resume example with 10+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Experienced Office Manager and administrative professional with 9 years of experience in administration and overseeing wide variety of essential functions in bustling community-driven business, seeking an Administrative position within the University of Kentucky Police Department. Analytical in optimizing productivity, efficiency and service quality across diverse environments. Highly organized with strengths in prioritizing tasks, attention to detail, consumer appreciation, and managing deadlines. Connections made with my peers and consumers are what drives me to succeed in my profession, no matter the setting. Helping my community is my ultimate goal. My admiration, appreciation, and personal experience with law enforcement is what sets me apart from other applicants, and an optimal candidate for this position.

  • Office Management Software
  • Prioritizing, Organization, and Delegation
  • Employee Coaching and Motivation
  • Goal Setting
  • Scheduling and Coordinating
  • Performance Evaluations
  • Documentation and Reporting
  • Recruitment and Hiring
  • Staff Training
  • Managing Operations and Efficiency
  • Verbal and Written Communication
  • Problem Resolution
  • Team Leadership
  • Hiring and Training
  • Teamwork and Collaboration
  • Technical Proficiency
  • Complex Problem Solving
  • Onboarding and Orientation
  • Performance Tracking and Evaluation
  • Work Planning and Prioritization
  • Training and Development
  • Administration and Reporting
  • Workforce Management
  • Data Entry
  • Invoicing and Billing
  • File and Data Retrieval Systems
  • Accounts Payable and Receivable
  • Customer Relations
  • Proposal Writing
  • Scheduling and Calendar Management
  • Event Coordination
  • Banking Operations
  • Report Writing
  • Proficient in all Microsoft Office platforms
Education and Training
Scott County High School Georgetown, KY Expected in 06/2011 High School Diploma : - GPA :
New England Baptist Hospital - Office Manager
Boston, MA, 04/2020 - Current
  • Managed office daily operations and staff of 15+.
  • Monitored payments due from patients, accounts payable and receivable.
  • Managed office budget to handle inventory, postage and vendor services.
  • Full responsibility of employee schedule and vacations.
  • Conducted monthly back office audit reports.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Reviewed files and records to obtain information and respond to requests.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Used judgment and initiative in handling confidential matters and requests.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Analyzed business performance data and forecasted business results for upper management.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Eastern Metal Supply - Office Administrative Assistant
Charlotte, NC, 08/2014 - 04/2020
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Scheduled patient appointments appropriately and accordingly across five provider schedules.
  • Scheduled appointments, meetings and events for management staff.
  • Responded effectively to sensitive inquiries or complaints.
  • Maintained accurate department and customer records.
  • Prepared and prioritized calendars and correspondence.
  • Directed customer communication to appropriate department personnel.
  • Composed correspondence, reports and meeting notes.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Pleasantly welcomed patients, answered phone calls and maintained front reception desk.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Drove customer feedback to deliver information to management for corrective action.
  • Assisted the Office Manager and company owners with any tasks delegated to me.
Acadia Healthcare Inc. - Receptionist
Beloit, WI, 11/2011 - 05/2013
  • Scheduled and confirmed appointments.
  • Answered and directed incoming calls using multi-line telephone system.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Updated and recorded customer or client information to maintain accounts.
  • Processed payments and updated accounts to reflect balance changes.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Sorted incoming mail and directed to correct personnel each day.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Supplied callers with office address and directions, employee email addresses and phone extensions.
  • Transmitted information or documents to customers through email, mailings or facsimile machine.
  • Composed and prepared routine correspondence, letters and reports with job-related software.
  • Collated, bound and stored computer-generated reports.

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Resume Overview

School Attended

  • Scott County High School

Job Titles Held:

  • Office Manager
  • Office Administrative Assistant
  • Receptionist


  • High School Diploma

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