office manager resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Professional Summary
Highly organized administrative assistant with years of experience in administrative support. expertise with providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette. Energetic and strong time management skills. Results-oriented professional with years managing clerical, communication and project management tasks in corporate environments. Organized and efficient highly skilled in office administration, data organization, proofreading, database management Adaptable familiar with a host of database system
Skills
Microsoft Office Proficiency
Customer Service
Excellent Communication Skills
Multiple Tasks
Data Entry
Professional Phone Etiquette
Time Management
Articulate and well-spoken
Works well under pressure
Flexible
Pleasant demeanor
Advanced clerical knowledge
Conference planning
50 WPM typing speed
Multi-Line Phone Proficiency
Administrative Assistant
Interpersonal Skills
Strong Organizational Skills
Daily Office Operations
Meticulous Attention To Detail
Work History
OFFICE MANAGER, 11/2016 to Current Cyient – Rochester, NY,
Ordered and distributed office supplies while adhering to a fixed office budget.
Managed office supplies, vendors, organization and upkeep.
Directed guests and routed deliveries and courier services.
Screened applicant resumes and coordinated both phone and in-person interviews.
Answered and managed incoming and outgoing calls while recording accurate messages.
Opened and properly distributed incoming mail.
Greeted numerous visitors, including VIPs, vendors and interview candidates.
Helped distribute employee notices and mail around the office
Maintained a clean reception area, including lounge and associated areas.
Organized all new hire, security and temporary paperwork.
Composed and drafted all outgoing correspondence and reports for managers.
Oversaw inventory and office supply purchases.
Scanned documentation and entered into the database.
Stocked and cleaned pantry shelves, bulk bins and freezer and dairy cases.
Cleaned shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.
Maintained appropriate filing of personal and professional documentation.
Received, screened and routed incoming calls.
Provided complete meeting support including preparing materials and taking notes.
Handled all incoming business and client requests for information.
Provided on-call support for critical issues.
Monitored and authorized entrance and departure of employees and visitors.
Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
Monitored and reported suspicious activities to local authorities.
Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
Monitored central alarm system for fire, intrusion, and duress alarms and responded when needed.
Denied entrance to the building to unauthorized persons.
Inspected equipment, structures and materials to identify the cause of errors and defects.
Addressed and resolved clients complaints empathetically and professionally.
Defused volatile clients situations calmly and courteously.
Prepared materials for following shift.
Administrative assistant to the executive Director
Administrative assistant to the shelter house Director
Administrative assistant to two case managers
Oversaw the scheduling and communication between all night and weekend staff to management.
prepare office board for upcoming events.
facilitate meetings with health care providers
arrange appropriate and safe transportation for clients.
maintain constant communication with clients while addressing their concerns and goals.
monitor and distribute medications to clients
Answered and quickly redirected up to 20 calls per hour.
ADMINISTRATIVE ASSISTANT, 08/2008 to 06/2016 Charles River – Ashland, OH,
Answered and quickly redirected up to 50 calls per hour
Planned and coordinated logistics and materials for meetings
coordinated both phone and in-person interviews with claimants
Answered and managed incoming and outgoing calls
Opened and properly distributed incoming mail.
Greeted numerous visitors, including VIPs, vendors and interview candidates.
Screened all visitors and directed them to the correct employee or office.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
trained and mentors support staff
made strategic decisions regarding future targets.
accomplished efficient and professional administrative support to several units.
Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Ensured superior customer experience by addressing claimants concerns, demonstrating empathy and resolving problems.
Contacted claimants to follow up on forms.
plan and schedules meetings
organizes & accurately maintains filing system of confidential information
Answered an average of 70 calls per day by addressing claimant inquiries, solving problems .
Reviewed and updated claimant correspondence files and scheduling database.
implemented the appropriate process and procedures necessary to fulfill and complete inquiries.
Assisted with receptionist duties, file organization and research and development.
Entered numerical data into databases in a timely and accurate manner.
Reviewed medical records for completeness .
communicated with medical and social services agency
Received and routed medical records.
Received and processed medical records requests.
Audited records for accuracy
Reviewed charts and flag incomplete or inaccurate information.
Responded to materials requests and retrieved necessary information.
Obtained patient releases for dissemination of information.
Sorted materials and file according to guidelines.
Created new physical and computer-based files.
Prepared mailings of information and documentation
Interacted and communicated easily with department personnel and public
Trained new employees on multiple programs and data entry software.
Created detailed expense reports and requests for capital expenditures.
achieved improvements to file systems and procedures.
Examined, categorized and sorted incoming documents.
Created reports, correspondence and spreadsheets with Microsoft Office programs.
Followed-up with staff and customers regarding missing or needed information.
Adhered to all related company policies and government regulations.
Upheld confidentiality of all information
Trained junior staff on department procedures.
organizes forms,made photocopies,filed records and prepared correspondence and reports
scanned documentation and entered into database.
ADMINISTRATIVE ASSISTANT, 10/2001 to 07/2008 Charles River – Reno, NV,
Secured an average of 20 rental agreements each month.
Completed final move-out walk-throughs for tenants
Introduced and monitored effective lease renewal programs.
Carefully screened applicants for tenancy.
Verified that all customer complaints were handled promptly and appropriately.
Maximized rental income while minimizing expenses through effective planning and control.
Communicated effectively with owners, residents and on-site associates.
Followed up on delinquent tenants and coordinated collection procedures.
Created reports, correspondence and spreadsheets with Microsoft Office programs.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Answered an average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.
Developed reputation as an efficient service provider with high levels of accuracy.
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Advertised client properties on websites, through social media and in real estate guides.
Communicated with clients to understand their property needs and preferences.
Acted as liaison between buyers and sellers to ensure positive experiences for both parties.
Communicated with clients to understand their property needs and preferences.
Prepared specifications, solicited bids and approved subcontracts for building services.
Maintained physical and computer-based filing systems.
Examined,categorized and sorted incoming documents.
ADMINISTRATIVE ASSISTANT, 1990 to 07/2001 Charles River – Horsham, PA,
Made and confirmed reservations
Verified customers credit and established how the customer would pay for the accommodation.
Recommended top dining and entertainment options for customers
Computed bills, collected payments and made change for customer
Addressed passengers concerns about delayed and canceled flights and resolved the issue .
Communicated with domestic and overseas offices to arrange travel.
Education
Associate of Applied Science: Business Administration, Expected in 1990 to Northern Virginia Community College - Alexandria, Virginia GPA:
High School Diploma: , Expected in to YORKTOWN HIGH SCHOOL - ARLINGTON, VIRGINIA GPA:
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