Office Manager resume example with 5+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Compassionate Animal Care Provider looking to tackle new responsibilities and build upon skills. Capable of handling aggressive and non-aggressive wild and domestic animals. Experienced in Animal Control with the ability to manage multiple emergency situations per day. Sound knowledge of animal control ordinances and animal behavior management techniques. Skilled at transporting animals between shelters, conducting animal cruelty investigations and checking animals for proper identification and vaccinations.

  • Substantial experience handling various animals
  • Vast knowledge of animal control laws and regulations
  • Solid familiarity with behavioral and health characteristics of various animals
  • First-hand experience capturing domestic and wild animals
  • Ability to walk run and crawl as required
  • Ability to lift approximately 50-60 pounds
  • Excellent observational skills
  • Local ordinances knowledge
  • Physically fit
  • Domestic animal capturing
  • Communication
  • Critical thinking
Education and Training
Martha's Vineyard Regional High School Oak Bluffs, MA Expected in 05/2007 High School Diploma : - GPA :
Animal Cpr Ma, Expected in 04/2019 Certificate : - GPA :
Animal Behavior Ma, Expected in 04/2018 Certificate : Animal Behavior - GPA :
MVAEMT, Inc. Vineyard Haven, MA, Expected in 03/2020 EMT : Emergency Management - GPA :
Walker Parking Consultants - Office Manager
Wayne, PA, 04/2017 - Current
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Increased office organization by developing filing system and customer database protocols.
  • Culled knowledge of federal and state-level mandates to assess compliance across areas of operation.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Updated employee paperwork and records.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
  • Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Enhanced customer satisfaction ratings by resolving account issues efficiently.
City Of Katy - Part-Time Animal Control Officer
Katy, TX, 08/2017 - 03/2018
  • Conducted investigation on complaints regarding abnormal behavior of animals.
  • Developed investigation reports and warned and cited for animal care.
  • Captured, impounded and transported stray, unlicensed, injured and uncontrolled animals to the Animal Care and Control Facility.
  • Completed impoundment records and prepared activity reports on all animals impounded.
  • Responded to inquiries from the public and provided information regarding local animal control laws and explained.
  • Interpreted and enforced the municipal code concerning the care and control of animals.
  • Provided food, water and care to held animals and notified owners regarding it.
  • Attended calls regarding animal bites and enforced isolation of animals for rabies observation.
  • Investigated reports of animal abuse, issued warnings and citations for violations of ordinances.
  • Interviewed witnesses to investigate reports of animal attacks or cruelty.
  • Answered public inquiries, regarding animal control operations.
Palm Beach County FL - Animal Shelter Volunteer
City, STATE, 12/2015 - 03/2017
  • Stocked delivered animal food and supplies in central supply room.
  • Walked animals in assigned area to complete daily enrichment.
  • Maintained daily care logs for sheltered animals.
  • Performed daily care, including feeding, watering and cleaning animal enclosures for rescued animals.
  • Bathed animals to remove dust, debris or contaminants and maintain wellbeing.
  • Pitched in with laundry duties, including washing, drying and folding towels during busy periods, ensuring consistent workflow.
Sandy Paws Rescue Inc. - Founder
City, STATE, 01/2018 - Present
  • Prepare intake procedures
  • Prepare adoption procedures
  • Wrote job descriptions for fosters and volunteers
  • Preside over board meetings
  • Track medications for our dogs
  • Schedule vet visits for each dog
  • Submit grant proposals
  • Plan adoption events
  • Perform home visits for prospective adopters
  • Perform vet and reference checks for prospective adopters
  • Submit statistics for various regulatory agencies
  • Plan fundraising events
  • Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
  • Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes.
  • Observe animals for signs of illness, injury, or unusual behavior; notifying veterinarians or managers as warranted.
  • Train workers in animal care procedures, maintenance duties, and safety precautions.
  • Treat animal illnesses or injuries, following experience or instructions of veterinarians.
  • Assign tasks such as feeding and treatment of animals, and cleaning and maintenance of animal quarters.
  • Prepare reports concerning facility activities, employees' time records, and animal treatment.
  • Direct and assist workers in maintenance and repair of facilities.
  • Transport or arrange for transport of animals, equipment, food, animal feed, and other supplies to and from worksites.
  • Perform the same animal care duties as subordinates.
  • Monitor animal care, maintenance, or breeding; or packing and transfer activities to ensure work is done correctly.
  • Perform custodial duties, including mopping, sweeping and sterilizing equipment.
  • Perform daily care, including feeding, watering and cleaning animal enclosures for rescued animals.
  • Maintain daily care logs for sheltered animals.
  • Maintain clean and orderly play yards, kennels and cages.
  • Follow consistent safety procedures, including maintaining visible pet identification and checking tags to minimize care errors.
  • Monitor safety and security of every animal to prevent injuries from other animals or environmental hazards.
  • Stay on top of housekeeping requirements such as laundry, sweeping and disinfection during slow periods.
  • Treat basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns.
  • Meet with adopters, explained adoption, needs and procedures.

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Resume Overview

School Attended

  • Martha's Vineyard Regional High School
  • Animal Cpr
  • Animal Behavior
  • MVAEMT, Inc.

Job Titles Held:

  • Office Manager
  • Part-Time Animal Control Officer
  • Animal Shelter Volunteer
  • Founder


  • High School Diploma
  • Certificate
  • Certificate
  • EMT

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