LiveCareer-Resume

office manager resume example with 16+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

A dedicated and focused Office Manager who oversees the day-to-day Optical Operations for fifteen locations, 15 Optometrist, 19 front desk receptionists, and 17 Optometry technicians. Strong work commitment, adaptability, and exceptional interpersonal skills. Twenty years of customer relation skills, talented in training new hires and managing employees, working effectively unsupervised with a keen ability to provide quality patient care while steadily building employee relations. At the same time, working to enhance staff training /development and business growth.

Core Strengths
  • Office Management
  • Administrative Support
  • Personnel Recruiting
  • New Hire Orientation
  • Onboarding and Training
  • Medical Charting
  • Patient Billing
  • EHR Software
  • Referral Verification
  • Preparing Treatment Rooms
  • Medical Report Preparation
  • Critical Problem Solving
  • Staff and Project Management
  • Creating and Managing Job Requisitions
  • Strong Verbal and Written Communication
  • Customer Relationship Success
  • Inventory Management
  • Contracts/Procurement
  • Employee Development
  • Inter-Department Collaboration
  • Interpersonal Communication
  • Employee Counseling and Support
  • Performance Evaluations
Experience
03/2019 to 08/2022 Office Manager Milk Specialties | Adell, WI,
  • Participated in daily communication with office administrative team members, human resources and finance department on special projects and events.
  • Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
  • Manage administrative intake of members
  • Work with hospitals, clinics, facilities and the clinical team to manage requests for services from members and/or providers
  • Process incoming and outgoing referrals, and prior authorizations, including intake, notification and census roles
  • Assist the clinical staff with setting up documents/triage cases for Clinical Coverage Review
  • Handle resolution/inquiries from members and/or providersProvide continued support to staff and Optometrist in carrying out daily operations.
  • Created training material and implemented all new hire onboarding and training for receptionist and technicians.
  • Interact with candidates, recruiters, HR, and Hiring Managers when necessary, to assist and resolve questions/challenges they may have during the recruiting and on-boarding process.
  • Created job requisitions.
  • Executed special objectives and projects in response to executive team and board member requests.
  • Coordinate and support the pre-boarding and on-boarding processes through working closely with members of the HR Business Partners, Hiring Managers, and new hires.
  • Made travel arrangements to provide executives seamless and travel policy-approved business trips.
  • Coordinated meeting and work schedules for staff teams and executives.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
  • Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
03/2015 to 03/2019 Optometry Technician/Office Manager Wayne Lee Md Plastic Surgery & Med Spa | Brandon, FL,
  • Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
  • Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
  • Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
  • Provide continued support to staff and Optometrist in carrying out daily operations.
  • Created training material and implemented all new hire onboarding and training for receptionist and technicians.
  • Built and established strong partnerships with staff, management, and vendors.
  • Created job requisitions.
  • Executed special objectives and projects in response to executive team and board member requests.
  • Reviewed incoming reports, applications and memos to determine workplace priorities.
  • Made travel arrangements to provide executives seamless and travel policy-approved business trips.
  • Coordinated multiple schedules using online calendaring system.
  • Coordinated meeting and work schedules for staff teams and executives.
  • Maintained company confidence and protected business operations by keeping sensitive information confidential.
  • Coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
  • Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
11/2010 to 01/2015 Medical Office Manager Alamo Group | Compton, CA,
  • Familiar with VSP, EyeMed, and TriCare insurance verification.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.
  • Supported optometrist with vision screenings, exams and prepping rooms and medical instruments.
  • Supported clerical staff to facilitate optimal patient care and operations.
  • Oversaw digital patient charting and data entry.
  • Executed insurance billing and accounts receivable.
  • Determined staffing requirements, interviewing, hiring, and training new employees.
  • Scheduled and confirmed patient appointments and consultations.
  • Sent patient prescriptions to pharmacies and scheduled future appointments.
  • Kept facility stocked with necessary supplies, equipment and instruments.
05/2005 to 09/2010 Payroll Coordinator Adp- Automated Data Processing | City, STATE,
  • Managed files and payroll for over 40 external clients who processed payroll using ADPs web- based products.
  • Assisted clients with setting up new earning/deduction codes and wage garnishments.
  • Accurately processed data, validation, and transmission for weekly, semi-monthly, and sales payrolls.
  • Processed employee rehires, transfers, terminations, and withholdings.
  • Prepared manual checks and submitted direct deposits through online banking.
  • Created special off cycle payrolls when requested by the client.
  • Researched and resolved employee payroll questions and issues via email, phone, and in person.
  • Worked closely with Human Resources to safeguard confidential employee data.
Education and Training
Expected in to to | Business Management Fontbonne University, St Louis, MO GPA:
Expected in to to High School Diploma | Mehlville High School, St Louis, MO GPA:

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Resume Overview

School Attended

  • Fontbonne University
  • Mehlville High School

Job Titles Held:

  • Office Manager
  • Optometry Technician/Office Manager
  • Medical Office Manager
  • Payroll Coordinator

Degrees

  • High School Diploma

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