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office manager resume example with 20+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

I have been an office manager for our family business for 3 decades. Running a micro business means you wear many hats. From chief bottle washer to customer service expert, advertising specialist, bidding on and booking jobs, ordering needed supplies, banking, general office and computer skills.

By working from home and raising children at the same time, I have developed multi task skills, and don't like ending the day without completing all tasks.

I am dependable, ethical and reliable. I work hard to support those I work with, and those who have worked under me.

Our reputation is our bread and butter, so I have always worked hard to provide the best customer service possible.

I have also worked as a waitress in food service, a trainer in health clubs, and retail/stocking in a department store.

Skills
  • Billing
  • Reception
  • Scheduling and calendar management
  • Scheduling meetings
  • Accounts reconciliation
  • Customer service orientation
  • Data entry
  • Invoicing and billing
  • Customer relations
  • Accounts payable and receivable
Experience
10/1989 to Current Office Manager Waste Connections | Sequim, WA,
  • Automated office operations to manage client correspondence, record tracking and data communications.
  • Oversaw office financial management; payroll administration, with the help of a payroll company.
  • Dealt with all federal and state government jobs and contracts.
  • Work with all manufacturing companies customer service departments when dealing with their warranty issues and repairs.
  • Do all supply and material ordering.
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
  • Managed $625 office budget to handle all needs, including inventory, postage and vendor services.
  • Handle all marketing and advertising needs.
  • Meet with clients to bid jobs.
  • Handle all scheduling for jobs and other business related needs.
01/1991 to 09/1992 Sales Clerk Nucor Corporation | Shelbyville, IN,
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assessed floor displays to determine which merchandise required restocking.
  • Helped customers complete purchases, including processing payments and bagging items.
  • Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.
  • Prepared products for sales floor by adding tags and readying pallets or restocking.
  • Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
  • Facilitated inventory and stock management to replenish inventories and minimize excess.
  • Responded to customer questions about products and services.
  • Put new merchandise on shelves and racks in attractive arrangements.
  • Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
  • Assisted customers based on currently available product, promotional and policy information.
  • Operated cash registers, scanners and computers to itemize and total customer purchases.
  • Received and submitted payments and returns with accuracy and efficiency.
08/1988 to 10/1989 Advertising Sales Representative Cable One, Inc. | El Campo, TX,
  • Managed multiple small business accounts advertising needs for branding, layout, & copy, in an effort to promote their business.
  • Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.
  • Explained to clients how specific types of advertising helped promote customer products or services in most effective possible manner.
  • Used persuasive techniques to overcome objections and close new sales opportunities.
11/1987 to 07/1988 Advertising Sales Representative Cable One, Inc. | Emporia, KS,
  • I was on the ground floor in helping a new advertising publication start.
  • I managed multiple advertising accounts for small business owners in Ventura County.
  • I assisted with the layout and design of their advertising.
  • I helped the layout department with past up for the publication.
  • Provided clients with estimates for their advertising.
  • Participated in incentive programs and contests designed to support achievement of production goals.
  • Explained to clients how specific types of advertising helped promote customer products or services in most effective possible manner.
  • Surpassed quota numbers in dollars, new clients, and the # of ads generated each month.
  • Used persuasive techniques to overcome objections and close new sales opportunities.
  • Up sold advertising packages and options to customers by making outbound sales calls.
  • Prospected and cold-called customers to develop new sales leads.
  • Helped customers design and layout spec ads.
  • Received company Employee Performance Award after maintaining record sales achievement every month.
Education and Training
Expected in to to | Photography Brooks Institute, Santa Barbara, Ca., Montecito & Santa Barbara Calif., GPA:
Expected in to to | General Ed Pasadena City College, Pasadena, CA GPA:
Expected in to to | General Ed San Fernando Valley College, Van Nuys, CA, GPA:
Expected in to to | Miscellaneous Business & Accounting Classes Allan Hancock College, Santa Maria, CA GPA:

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Resume Overview

School Attended

  • Brooks Institute, Santa Barbara, Ca.
  • Pasadena City College
  • San Fernando Valley College
  • Allan Hancock College

Job Titles Held:

  • Office Manager
  • Sales Clerk
  • Advertising Sales Representative
  • Advertising Sales Representative

Degrees

  • Some College (No Degree)

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