Office Manager Resume Example BATH CREST OF SANTA BARBARA COUNTY /Self Employed

OFFICE MANAGER

Summary

I have been an office manager for our family business for 3 decades. Running a micro business means you wear many hats. From chief bottle washer to customer service expert, advertising specialist, bidding on and booking jobs, ordering needed supplies, banking, general office and computer skills.

By working from home and raising children at the same time, I have developed multi task skills, and don't like ending the day without completing all tasks.

I am dependable, ethical and reliable. I work hard to support those I work with, and those who have worked under me.

Our reputation is our bread and butter, so I have always worked hard to provide the best customer service possible.

I have also worked as a waitress in food service, a trainer in health clubs, and retail/stocking in a department store.

Skills

Billing
Reception
Scheduling and calendar management
Scheduling meetings
Accounts reconciliation

Customer service orientation
Data entry
Invoicing and billing
Customer relations
Accounts payable and receivable

Experience

Office Manager
Santa Maria, CABATH CREST OF SANTA BARBARA COUNTY /Self Employed/Oct 1989 to Current

Automated office operations to manage client correspondence, record tracking and data communications.
Oversaw office financial management; payroll administration, with the help of a payroll company.
Dealt with all federal and state government jobs and contracts.
Work with all manufacturing companies customer service departments when dealing with their warranty issues and repairs.
Do all supply and material ordering.
Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
Managed $625 office budget to handle all needs, including inventory, postage and vendor services.
Handle all marketing and advertising needs.
Meet with clients to bid jobs.
Handle all scheduling for jobs and other business related needs.

Sales Clerk
Lompoc, CAMervyn's /Jan 1991 to Sep 1992

Greeted customers upon entrance and handled all cash and credit transactions.
Assessed floor displays to determine which merchandise required restocking.
Helped customers complete purchases, including processing payments and bagging items.
Completed daily cycle counts and monthly audits of specified segments to keep inventory current and accurate.
Prepared products for sales floor by adding tags and readying pallets or restocking.
Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
Facilitated inventory and stock management to replenish inventories and minimize excess.
Responded to customer questions about products and services.
Put new merchandise on shelves and racks in attractive arrangements.
Pleasantly helped customers by finding requested items, boosting store revenues and improving retention rates.
Assisted customers based on currently available product, promotional and policy information.
Operated cash registers, scanners and computers to itemize and total customer purchases.
Received and submitted payments and returns with accuracy and efficiency.

Advertising Sales Representative
Oxnard, CARecycler/Aug 1988 to Oct 1989

Managed multiple small business accounts advertising needs for branding, layout, & copy, in an effort to promote their business.
Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.
Explained to clients how specific types of advertising helped promote customer products or services in most effective possible manner.
Used persuasive techniques to overcome objections and close new sales opportunities.

Advertising Sales Representative
Ventura, CAFamily Shopper/Nov 1987 to Jul 1988

I was on the ground floor in helping a new advertising publication start.
I managed multiple advertising accounts for small business owners in Ventura County.
I assisted with the layout and design of their advertising.
I helped the layout department with past up for the publication.
Provided clients with estimates for their advertising.
Participated in incentive programs and contests designed to support achievement of production goals.
Explained to clients how specific types of advertising helped promote customer products or services in most effective possible manner.
Surpassed quota numbers in dollars, new clients, and the # of ads generated each month.
Used persuasive techniques to overcome objections and close new sales opportunities.
Up sold advertising packages and options to customers by making outbound sales calls.
Prospected and cold-called customers to develop new sales leads.
Helped customers design and layout spec ads.
Received company Employee Performance Award after maintaining record sales achievement every month.

Education and Training

Some College (No Degree): PhotographyBrooks Institute, Santa Barbara, Ca.Montecito & Santa Barbara Calif.

General EdPasadena City CollegePasadena, CA

General EdSan Fernando Valley CollegeVan Nuys, CA

Miscellaneous Business & Accounting ClassesAllan Hancock CollegeSanta Maria, CA

Resume Overview

Companies Worked For:

BATH CREST OF SANTA BARBARA COUNTY /Self Employed
Mervyn's
Recycler
Family Shopper

School Attended

Brooks Institute, Santa Barbara, Ca.
Pasadena City College
San Fernando Valley College
Allan Hancock College

Job Titles Held:

Office Manager
Sales Clerk
Advertising Sales Representative

Degrees

Some College (No Degree) : Photography
General Ed
General Ed
Miscellaneous Business & Accounting Classes

Office Manager Resume Example

Resume Score: 80%

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