LiveCareer-Resume

office manager resume example with 12+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Well-rounded person possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.

Skills
  • Budgetary Planning
  • CRM and office management software
  • Project management
  • File and data retrieval systems
  • Invoicing and billing
  • Customer relations
  • Report writing
  • Accounts payable and receivable
  • Workforce Management
  • Data entry
  • Training and coaching
  • Billing
  • Scheduling and calendar management
  • Issue and conflict resolution
Experience
Office Manager, 01/2014 to 03/2016
Calavo Growers, Inc.Conley, GA,
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
General Manager, 04/2012 to 09/2013
Ralph LaurenLivermore, CA,
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Designed sales and service strategies to improve revenue and retention.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Administered employee discipline through verbal and written warnings.
  • Guided management and supervisory staff to promote smooth operations.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Led employee evaluations with constructive feedback to boost performance.
  • Created schedules and monitored payroll to remain within budget.
  • Taught alertness and security tactics to reduce theft and losses.
  • Developed service and sales strategies to improve retention and revenue.
  • Supervised employees through planning, assignments and direction.
  • Trained employees on duties, policies and procedures.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Tracked monthly sales to generate reports for business development planning.
  • Controlled regulatory risks by overseeing corporate compliance visits and adhering to protocol.
Assistan General Manager, 04/2009 to 04/2012
ZaxbysCity, STATE,
  • Delivered exceptional client experiences through hands-on leadership of associates and managers.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Designed sales and service strategies to improve revenue and retention.
  • Managed inventory levels and conducted corrective action planning to minimize long-term costs.
  • Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
  • Administered employee discipline through verbal and written warnings.
  • Recruited, interviewed and hired qualified staff for open positions.
  • Guided management and supervisory staff to promote smooth operations.
  • Created schedules and monitored payroll to remain within budget.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Trained employees on duties, policies and procedures.
  • Conducted employee evaluations to provide adequate feedback and recognize quality performance.
  • Supervised employees through planning, assignments and direction.
  • Led employee evaluations with constructive feedback to boost performance.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Tracked monthly sales to generate reports for business development planning.
  • Controlled regulatory risks by overseeing corporate compliance visits and adhering to protocol.
Cashier/Crew Leader/Cook, 01/1999 to 01/2005
Zaxbys ResturantCity, STATE,
  • Kept customer and food preparation areas clean and well-organized.
  • Restocked workstation with supplies and communicated out-of-stock items to management.
  • Completed opening, closing and shift change tasks by following company guidelines.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Accurately made change for cash transactions.
  • Processed sales transactions to prevent long customer wait times.
  • Verified orders and bagged items for easy transport.
  • Processed credit card payments and gave counter slips to customers for signatures.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Informed customers of final bill tab and processed various forms of payment.
  • Mastered point-of-service computer system for automated order taking.
  • Reviewed contents on food trays to check complete order.
  • Reported food inventory and supplies to management to reorder and maintain adequate stock.
  • Greeted customers promptly and responded to questions.
  • Maintained work area and kept cash drawer organized.
  • Counted and balanced cashier drawers.
  • Cleaned and stocked front-end areas with register tapes and ribbons.
  • Complied with cash handling procedures to meet regional cashier variance policy.
  • Welcomed customers, offering assistance to help find store items.
  • Processed customer payments quickly and returned exact change and receipts.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Built and maintained productive relationships with employees.
  • Managed cashier shifts and breaks.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Kept store operations efficient and tasks current by carrying out daily store opening, closing and shift change actions in full.
  • Placed merchandise in bags or boxes and gave packages to customers.
  • Resolved issues with cash registers, card scanners and printers.
  • Answered phone calls to assist customers with questions and orders.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
  • Scanned items quickly to keep lines moving and reduce overall wait time.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Assisted customers to find appropriate products, answered product questions and provided product solutions.
  • Helped customers find store locations and complete purchases.
  • Helped customer locate and select appropriate merchandise throughout store.
  • Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
  • Processed returned items in accordance with store policy.
  • Stayed up to date on current item discounts to support promotions.
  • Redeemed promotional coupons and food stamps and figured discounts.
  • Counted product stock to maintain inventory records.
  • Monitored sales events, added new merchandise and rang up purchases.
  • Received product orders, unloaded merchandise and arranged store stock into appealing displays.
  • Supervised more than [Number] cashiers and associates to maximize performance, efficiency and service levels.
  • Resolved customer complaints and escalated worsening concerns for remediation.
  • Prepared special orders for shipment.
  • Monitored exits for security issues.
  • Issued receipts, discussed return policies and directed customers to pickup locations for larger merchandise.
  • Prepared food, including [Type], [Type] and [Type] items.
  • Restocked [Location] with silverware, straws, napkins and condiments.
  • Filled beverages and delivered food to customers by [Action].
  • Cross-trained in [Type] and [Type] roles in order to provide skilled backup for team members.
  • Collaborated with senior management to optimize teams with department transfers and promotions for skilled workers.
  • Collected merchandise from store and searched back-end locations for customer purchases.
  • Distributed new merchandise efficiently to different departments.
  • Worked in competitive team environment to exceed revenue quotas, meeting monthly quota of $[Amount].
  • Managed [Type] product returns professionally and quickly to maintain customer satisfaction.
  • Monitored [Type] product availability in store, on shelves and in orders to accurately answer customer questions.
  • Updated promotional displays to assist merchandising teams and drive new product sales.
  • Set up catering for up to [Number] people regularly by recording requested menu items, scheduling delivery time and relaying to kitchen.
  • Facilitated change from [Software] to [Software], effectively assisting with employee training without decreasing overall sales.
Education and Training
High School Diploma: , Expected in 05/2003 to Boiling Springs High School - Boiling Springs, SC
GPA:

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Resume Overview

School Attended

  • Boiling Springs High School

Job Titles Held:

  • Office Manager
  • General Manager
  • Assistan General Manager
  • Cashier/Crew Leader/Cook

Degrees

  • High School Diploma

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