LiveCareer-Resume

office manager resume example with 15+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Experienced Office Management and Administration Professional with 13 years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Skills
  • Customer Service
  • Logistics Planning
  • Internal Quality Audits
  • Continuous Improvement
  • Performance Improvement
  • Critical Thinking
  • Multi-Site Operations
  • Inventory Control
  • Safety Management
  • Continuous Improvement
  • Critical Thinking
  • Inventory Control
  • Leadership
  • Logistics
  • Microsoft Office
  • Microsoft Word
  • Microsoft Excel
  • Process payments
  • Quality Control
  • Scheduling Appointments
  • Training and Development
  • Organizational skills
  • Strategic Planning
  • Documentation Expertise
  • Office Management
  • Excellent Multi-tasking Ability
  • Budgeting
  • Credit and Collections
  • Business Administration
  • Expense Reporting
  • Project Management
Education
York County High School York, PA Expected in Diploma : - GPA :
Work History
Waste Connections - Office Manager
Yakima, WA, 05/2015 - Current
  • Managed office operations while scheduling appointments for department managers.
  • Developed standard operating procedures for all administrative employees.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Educated customers on company systems, form completion, and access to services.
  • Carried out day-day-day duties accurately and efficiently.
Computacenter Plc - Inventory Control Specialist
Boston, MA, 06/2012 - 04/2015
  • Conduct Cycle Count Inventory processes to ensure accuracy and timely execution.
  • Knowledgeable in cost savings initiatives around overages/shortages and damages/shrink.
  • Ability to work effectively in a high-stress environment while ensuring accuracy and adhering to warehouse safety standards.
  • Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
  • Completed scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions.
  • Supervised inventory cycle counting processes, including accounting and surplus records, product damages and product returns.
  • Managed team of 14 to achieve optimal productivity and inventory control.
Radial Commerce, Inc - Fulfillment Specialist
Romeoville, IL, 07/2007 - 06/2012
  • Assist with customer order processing, Distributor fulfillment and Retailer’s purchases.
  • Ensure customer’s requirements are met and orders get shipped accordingly.
  • Used RF unit with Warehouse Management system (WMS).
  • Certified high lift driver - trained multiple co-workers from January 2014 - April 2015.
  • Maintain good communication with operations team and management.
  • Received and reviewed new orders, located requested merchandise and promptly initiated processing.
  • Reviewed daily queue report to confirm all orders were processed within shipping system as scheduled.
  • Followed procedures at all times for personal and team safety.
  • Disposed of damaged or defective items or coordinated returns to vendors for covered items.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
Savatree - Administrative Assistant
Basking Ridge, NJ, 05/2005 - 07/2007
  • Administered scheduling for customer calls.
  • Good customer orientation with a strong ability to deal effectively with complaints.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Engaged in continuous learning and development opportunities to promote continued performance improvement.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Answered average of 60 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Educated customers on company systems, form completion, and access to services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

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Resume Overview

School Attended

  • York County High School

Job Titles Held:

  • Office Manager
  • Inventory Control Specialist
  • Fulfillment Specialist
  • Administrative Assistant

Degrees

  • Diploma

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