LiveCareer-Resume

office manager resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Skills
  • Committed team player
  • Attention to Detail
  • Quick learner
  • Honesty and Integrity
  • Friendly and Relatable
  • Handling Customer Complaints
  • Payroll and HR Management
  • Accounts Receivable
  • Microsoft Office and CRM Software
  • Regulatory Compliance
Work History
Office Manager, 04/2019 - 02/2022
Champion Windows Fort Collins, CO,
  • Served as Manager on Duty for the property while on shift, including responding to all resident emergencies.
  • Key-holder, completing all closing and opening duties.
  • Completed bi-weekly payroll for roughly 150 employees and served as Local HR representative.
  • Onboarded and coached new hires on company processes while managing employees to achieve their best potential.
  • Welcoming New Residents to the community and effectively communicating to appropriate parties to ensure a smooth transition.
  • Creating new hire packets, new resident packets, and weekly employee meeting agendas.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall team performance
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Maintained computer and physical filing systems.
  • Optimized organizational systems for payment collections, deposits, and recordkeeping.
  • Prepared meeting materials and took clear notes to distribute to all pertinent parties.
  • Attended meetings, seminars and workshops to enhance knowledge of bookkeeping functions and other job duties.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Managed costs and billing and resolved financial discrepancies effectively.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Lead meetings for executives and coordinated availability of conference rooms for participants.
  • Mentored office employees on proper administrative procedures and how to use programs such as ADP, Kronos, and "Holiday University" Online Courses-Including annually required OSHA courses.
Beauty Advisor, 06/2018 - 01/2020
Belk Paris, TX,
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
  • Maintained counter and display areas for cleanliness and organization.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Processed payments, entering sales in register for prompt customer service.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Prioritized helping customers over completing other routine tasks in store.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Developed strong rapport with customers and created positive impression of business.
Retail Consultant, 03/2017 - 06/2018
Ascential Salt Lake City, UT,
  • Responded to customer concerns with friendly and knowledgeable service.
  • Completed all daily tasks and special assignments with a quality-driven approach.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Alerted customers to upcoming sales events and promotions.
  • Identified potential shoplifters and alerted management.
  • Completed all point of sale opening and closing procedures, including counting cash register contents.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Welcomed customers and educated customers about the brand to incite excitement about the company’s mission and values.
  • Actively pursued personal learning and development opportunities.
  • Determined customer needs by asking relevant questions and listening actively to responses.
  • Maintained established merchandising standards, including window, sales floor, and promotional displays.
Shift Supervisor, 2010 - 07/2017
Rehrig Pacific Company Tobyhanna, PA,
  • Advised customers on whole bean and bulk tea purchases, detailing origin, flavor and pairing recommendations.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Prioritized drink requests while managing interruptions.
  • Complied with standards for merchandising, stocking and storing product.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Conducted successful cash audits at the end of each shift.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Made and served café beverages with speed, quality and consistency.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Learned, referenced and applied product knowledge information.
  • Replenished supplies, bags and other materials at each cash wrap.
  • Recommended alternative items if product was out of stock.
Server, 07/2012 - 06/2013
Hornblower Ceiba, PR,
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Consistently offered professional, friendly and engaging service.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
  • Provided friendly and attentive service.
  • Bussed and reset tables to keep dining room and work areas clean.
Shift Supervisor, 05/2009 - 2010
Rehrig Pacific Company Dallas, TX,
  • Prepared daily food items, and cooked simple foods and beverages
  • Ensured food was stored at correct temperatures.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Prepared food items
  • Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
  • Cleaned and organized eating, service, and kitchen areas
  • Trained new cashiers on procedures, customer service and sales techniques.
  • Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices.
  • Mopped floors and cleaned refrigerators and storage areas
Sales Associate, 11/2006 - 06/2009
Circle K Stores, Inc. Catalina, AZ,
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Processed product returns and assisted customers with other selections.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Education
No Degree: Natural Science, Expected in
-
Kapiolani Community College/University of HI Community Colleges - Honolulu, HI
GPA:
Status -
High School Diploma: , Expected in 2009
-
Mid-Pacific Institute - 2445 Kaala St, Honolulu
GPA:
Status -
Websites, Portfolios, Profiles
  • https://www.linkedin.com/in/Jessica-Claire-89b981122/
Skills
  • Committed team player
  • Attention to Detail
  • Quick learner
  • Honesty and Integrity
  • Friendly and Relatable
  • Handling Customer Complaints
  • Payroll and HR Management
  • Accounts Receivable
  • Microsoft Office and CRM Software
  • Regulatory Compliance
Work History
Office Manager, 04/2019 - 02/2022
Holiday Retirement Honolulu, Hawaii
  • Served as Manager on Duty for the property while on shift, including responding to all resident emergencies.
  • Key-holder, completing all closing and opening duties.
  • Completed bi-weekly payroll for roughly 150 employees and served as Local HR representative.
  • Onboarded and coached new hires on company processes while managing employees to achieve their best potential.
  • Welcoming New Residents to the community and effectively communicating to appropriate parties to ensure a smooth transition.
  • Creating new hire packets, new resident packets, and weekly employee meeting agendas.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall team performance
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Maintained computer and physical filing systems.
  • Optimized organizational systems for payment collections, deposits, and recordkeeping.
  • Prepared meeting materials and took clear notes to distribute to all pertinent parties.
  • Attended meetings, seminars and workshops to enhance knowledge of bookkeeping functions and other job duties.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Managed costs and billing and resolved financial discrepancies effectively.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Lead meetings for executives and coordinated availability of conference rooms for participants.
  • Mentored office employees on proper administrative procedures and how to use programs such as ADP, Kronos, and "Holiday University" Online Courses-Including annually required OSHA courses.
Beauty Advisor, 06/2018 - 01/2020
Nordstrom Inc Honolulu, HI
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
  • Maintained counter and display areas for cleanliness and organization.
  • Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Arranged merchandise to present visually appealing displays and attract clientele.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Promoted additional products and services to increase sales numbers and revenue with diverse selection.
  • Processed payments, entering sales in register for prompt customer service.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Prioritized helping customers over completing other routine tasks in store.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Developed strong rapport with customers and created positive impression of business.
Retail Consultant, 03/2017 - 06/2018
Aesop Ala Moana Honolulu, HI
  • Responded to customer concerns with friendly and knowledgeable service.
  • Completed all daily tasks and special assignments with a quality-driven approach.
  • Stocked and replenished merchandise according to store merchandising layouts.
  • Alerted customers to upcoming sales events and promotions.
  • Identified potential shoplifters and alerted management.
  • Completed all point of sale opening and closing procedures, including counting cash register contents.
  • Handled all customer relations issues in a gracious manner and in accordance with company policies.
  • Welcomed customers and educated customers about the brand to incite excitement about the company’s mission and values.
  • Actively pursued personal learning and development opportunities.
  • Determined customer needs by asking relevant questions and listening actively to responses.
  • Maintained established merchandising standards, including window, sales floor, and promotional displays.
Shift Supervisor, 2010 - 07/2017
Starbucks Coffee Company Honolulu, 96822
  • Advised customers on whole bean and bulk tea purchases, detailing origin, flavor and pairing recommendations.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Prioritized drink requests while managing interruptions.
  • Complied with standards for merchandising, stocking and storing product.
  • Cleaned counters, machines, utensils and seating areas daily.
  • Conducted successful cash audits at the end of each shift.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Made and served café beverages with speed, quality and consistency.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Learned, referenced and applied product knowledge information.
  • Replenished supplies, bags and other materials at each cash wrap.
  • Recommended alternative items if product was out of stock.
Server, 07/2012 - 06/2013
Tsuku Tsuku Tei 641 Keeaumoku St , HI
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Noted special patron requests and followed up with kitchen to confirm delivery.
  • Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
  • Consistently offered professional, friendly and engaging service.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
  • Provided friendly and attentive service.
  • Bussed and reset tables to keep dining room and work areas clean.
Shift Supervisor, 05/2009 - 2010
Milano Freezer Honolulu, Hawaii
  • Prepared daily food items, and cooked simple foods and beverages
  • Ensured food was stored at correct temperatures.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Prepared food items
  • Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock
  • Cleaned and organized eating, service, and kitchen areas
  • Trained new cashiers on procedures, customer service and sales techniques.
  • Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices.
  • Mopped floors and cleaned refrigerators and storage areas
Sales Associate, 11/2006 - 06/2009
T&C Surf Designs Honolulu, HI
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
  • Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Processed product returns and assisted customers with other selections.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

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Resume Overview

School Attended

  • Kapiolani Community College/University of HI Community Colleges
  • Mid-Pacific Institute

Job Titles Held:

  • Office Manager
  • Beauty Advisor
  • Retail Consultant
  • Shift Supervisor
  • Server
  • Shift Supervisor
  • Sales Associate

Degrees

  • No Degree
  • High School Diploma

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