office manager resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Skills
CRM and Office Management Software
Staff Training
Performance Evaluations
Employee Coaching and Motivation
Team Leadership
Project Planning
Administration and Reporting
Scheduling and Coordinating
Documentation and Reporting
Verbal and Written Communication
Complex Problem Solving
Hiring and Training
Employee Development
Goal Setting
Problem Resolution
Team Building
Accounts Payable and Receivable
Banking Operations
Data Entry
Customer Relations
Invoicing and Billing
Expense Reporting
Experience
Office Manager, 12/2020 - Current Johnson Brothers – Port Washington, WI,
Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Managed office inventory and placed new supply orders.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Coordinated office activities and operations to secure efficiency and compliance with company policies.
Elevated customer satisfaction ratings by resolving client and case issues effectively.
Reduced financial discrepancies by accurately managing accounting documentation.
Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
Wrote professional business correspondence to maintain strong line of communications.
Supervised company transitions, system conversions and office moves.
Managed office budget to handle inventory, postage and vendor services.
Conferred with business leaders to evaluate business needs and implement operational improvements.
Conducted staff performance evaluations to monitor progress and individual skills.
Booked hotel rooms, car rentals and flights for company trips and conferences.
Directed administrative professional teams and assessed individual progress and efficiency.
Streamlined accounting and technical services for clients to promote satisfaction and increase positive user experiences.
IT Technician, 01/2012 - 12/2020 Heico Corp. – Hollywood, FL,
Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Communicated with customers to provide up-to-date information on incident response progress and resolution timeframe estimates.
Performed troubleshooting on networking and connectivity issues to restore connections and network access.
Acted as single point of contact for customers during technical faults and security-related events.
Monitored ongoing service requests to verify timely and satisfactory completion, supporting exceptional satisfaction ratings.
Performed internal vulnerability scans to harden owned systems against intrusion and malicious activity.
Documented repair processes and helped streamline procedures for future technical support actions.
Set up new desktop systems and configured laptops for incoming employees and loaded required software and server permissions.
Disassembled computer systems to troubleshoot and resolve hardware issues.
Removed malware and viruses from laptops and desktop systems using specialized software.
Updated software versions with patches and new installations to close security loopholes and protect users.
Observed system functioning and entered commands to test different areas of operations.
Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
Advised customers and users on required maintenance practices for diverse software systems to support OEM warranty requirements and industry best practices.
Installed software updates and vulnerability patches on servers to prevent possible threats from penetrating networks.
Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
Drafting Technician, 2000 - 12/2011 Dupont De Nemours Inc. – Joliet, IL,
Created designs using computer programs such as AutoCAD and [Software] to complete shop drawings.
Developed precise drawings from scratch based on written and verbal specifications supplied by customer, engineering or sales.
Implemented revisions as required by engineering, customer or suppliers.
Received and reviewed details from design professionals to determine precise measurements for drawing preparation.
Coordinated with project engineer on final as-built drawings so department and customer had accurate record of final design implemented on site.
Received and reviewed details from design professionals to build in-depth representations of components and machine parts.
Analyzed and selected vendor products based on required specifications, functionality, delivery and cost.
Education and Training
High School Diploma: , Expected in 05/1999 - Antelope Union High School - Wellton, AZ GPA: Status -
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