Office Manager resume example with 5+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Dependable administer skilled at managing diverse needs with efficiency and accuracy. Detailed-oriented team player with strengths in daily operations, workflow improvements and time management. Dedicated to maximizing customer service satisfaction and exceeding business objectives with organized approach and strong multitasking skills.
Skills
Office Management
SPSS Statistics
Team Leadership
Organizational skills
Excellent multi-tasking ability
Microsoft Office
Policy and Procedure Modification
Training and Development
Workflow planning
Oral and writing communication
Education
Emory And Henry CollegeEmory, VAExpected in 05/2010 ā āBachelor of Arts:Sociology And Philosophy - GPA:
Elected Project Leader: Demography; H1N1 Study
Member of Pi Omicron Chapter of Alpha Phi Omega
Member of Bonner Scholars Program
Tutored at Rae Valley Elementary: English and Math
Northeast State Community CollegeBlountville, TNExpected in 05/2007 ā āAssociate of Arts:Philosophy - GPA:
Member of Phi Theta Kappa
Outstanding Student Award in Philosophy, 2006
Dean's List, 2005
Vice President's List, 2005
Konawaena High SchoolKealakekua, HIExpected in 05/2004 ā āHigh School Diploma: - GPA:
Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing the annual budget and supervising employees.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Assessed processes and procedures, complying with OSHA and HIPAA regulations.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Maintained electronic record management systems to analyze and process data.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Monitored activities of seven to ten employees in the establishment, fostering inspiring atmosphere to optimize employee experiences.
Trained and managed all kitchen staff, including employee development and issuing disciplinary action.
Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
Monitored food preparation, production and plating for optimal quality control.
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
East Tennessee Children's Hospital - Environmental Service Technician Sevierville, TN, 07/2011 - 08/2011
Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites and labor and delivery rooms to maintain exceptional level of cleanliness.
Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
Packaged and transported solid, biohazard and pharmaceutical wastes to proper receptacles to decrease hazards to medical staff, patients and families.
Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
Interacted with hospital staff, patients and families to demonstrate good customer service techniques.
Load, monitor, and unload dishwashing equipment in a quick and efficient manner, helping to ensure a smoothly functioning kitchen.
Perform a quality check on every finished dishwashing load to ensure compliance with hygiene standards, thus contributing to maintaining the companyās spotless reputation.
Perform standard maintenance and upkeep on dishwashing equipment as needed to ensure equipment remains in good working order.
Assisted kitchen staff with other stocking and cleaning tasks as needed, contributing to an efficient flow of back-of-house operations.
Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health.
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