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Office Manager Resume Example

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OFFICE MANAGER
Professional Summary

Dependable administer skilled at managing diverse needs with efficiency and accuracy. Detailed-oriented team player with strengths in daily operations, workflow improvements and time management. Dedicated to maximizing customer service satisfaction and exceeding business objectives with organized approach and strong multitasking skills.

Skills
  • Office Management
  • SPSS Statistics
  • Team Leadership
  • Organizational skills
  • Excellent multi-tasking ability
  • Microsoft Office
  • Policy and Procedure Modification
  • Training and Development
  • Workflow planning
  • Oral and writing communication
Work History
June 2015-July 2018Office Manager | Williams Primary Care Of Tri-Cities, LLC | Kingsport, TN
  • Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing the annual budget and supervising employees.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
  • Maintained electronic record management systems to analyze and process data.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
September 2012-August 2014Kitchen Shift Leader | Wendy's International LLC | Smyrna, TN
  • Monitored activities of seven to ten employees in the establishment, fostering inspiring atmosphere to optimize employee experiences.
  • Trained and managed all kitchen staff, including employee development and issuing disciplinary action.
  • Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
  • Monitored food preparation, production and plating for optimal quality control.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
July 2011-August 2011Environmental Service Technician | Hospital Housekeeping Systems | Johnson City, TN
  • Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites and labor and delivery rooms to maintain exceptional level of cleanliness.
  • Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards and other harmful substances.
  • Packaged and transported solid, biohazard and pharmaceutical wastes to proper receptacles to decrease hazards to medical staff, patients and families.
  • Cleaned and disinfected patient exam rooms, surgery suites and common areas to promote sanitary treatment and services environment.
  • Interacted with hospital staff, patients and families to demonstrate good customer service techniques.
August 2009-April 2010Dish Machine Operator | Sodexo | Emory, VA
  • Load, monitor, and unload dishwashing equipment in a quick and efficient manner, helping to ensure a smoothly functioning kitchen.
  • Perform a quality check on every finished dishwashing load to ensure compliance with hygiene standards, thus contributing to maintaining the company's spotless reputation.
  • Perform standard maintenance and upkeep on dishwashing equipment as needed to ensure equipment remains in good working order.
  • Assisted kitchen staff with other stocking and cleaning tasks as needed, contributing to an efficient flow of back-of-house operations.
  • Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health.
Education
May 2010Bachelor of Arts: Sociology And Philosophy Emory And Henry College, Emory, VA
  • Elected Project Leader: Demography; H1N1 Study
  • Member of Pi Omicron Chapter of Alpha Phi Omega
  • Member of Bonner Scholars Program
  • Tutored at Rae Valley Elementary: English and Math
May 2007Associate of Arts: PhilosophyNortheast State Community College, Blountville, TN
  • Member of Phi Theta Kappa
  • Outstanding Student Award in Philosophy, 2006
  • Dean's List, 2005
  • Vice President's List, 2005
May 2004High School Diploma: Konawaena High School, Kealakekua, HI
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Resume Overview

Companies Worked For:

  • Williams Primary Care Of Tri-Cities, LLC
  • Wendy's International LLC
  • Hospital Housekeeping Systems
  • Sodexo

School Attended

  • Emory And Henry College
  • Northeast State Community College
  • Konawaena High School

Job Titles Held:

  • Office Manager
  • Kitchen Shift Leader
  • Environmental Service Technician
  • Dish Machine Operator

Degrees

  • Bachelor of Arts : Sociology And Philosophy
    Associate of Arts : Philosophy
    High School Diploma :

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