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Office Manager Resume Example

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Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Well-organized Administrative professional bringing excellent multitasking abilities developed over 29 years of Office management experience. Commended for consistently driving team success with knowledgeable enforcement of company procedures and skillful personnel training. Proficient in Vyne, lighthouse, and Eagle soft with expertise in insurance and referrals.

Skills
  • Bookkeeping
  • Mail handling
  • Scheduling
  • Staff Management
  • Technical Support
  • Payroll and budgeting
  • Workflow planning
  • Account Reconciliation
  • Friendly nature
  • Travel coordination
  • Documentation expertise
  • Credit and collections
  • Office management
  • Excellent multi-tasking ability
  • Clerical support
  • Office administration
  • Dental materials knowledge
  • Sterilization techniques familiarity
  • Instrumentation familiarity
  • Gentle patient care
  • Organized file management
  • Detailed patient histories
  • Proper telephone etiquette
  • Superior customer service
  • Dental coding
  • Patient education
  • Keeping patients comfortable
Education
Marietta Nassau High School Marietta, Expected in 05/1975 High School Diploma : - GPA :
Minnesota West Community And Technical College Canby, MN, Expected in 07/1992 Registered Dental Assistant : Dental Hygiene - GPA :
  • Graduated with 3.5 GPA
Work History
Watermark Retirement Communities - Office Manager
Greenwood Village, CO, 05/2007 - 03/2021
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained computer and physical filing systems.
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Trained new employees on administrative procedures, company policies and performance standards.
  • Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
  • Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Verified 7 salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
  • Reconciled account files and produced monthly reports to keep the dentist informed about office operations.
  • Liaised with assorted base of customers and reps, addressing requests and inquiries via phone or email.
  • Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
  • Worked with upper management to complete complex projects on tight budgets within specific timelines.
  • Played key role in achieving and maintaining top client satisfaction and retention by maintaining project deliverable accuracy and alignment with specifications.
  • Recruited, hired, trained and supervised staff of 7 and implemented mentoring program that offered positive employee engagement.
  • Transcribed meeting minutes for recordkeeping and submitted to senior management.
  • Assisted in training temporary employees for special projects, ensuring readiness, service quality and efficiency.
  • Sourced vendors for special project needs and negotiated contracts.
  • Booked flights, car rentals and hotel accommodations for business travel for the dentist.
  • Arranged corporate and office conferences for company employees and guests.
  • Coached new hires on company processes while managing 7 employees to achieve maximum production.
  • Assisted upper management by coordinating travel plans, coordinating special event and taking meeting minutes.
  • Introduced Vyne for Encrypted emails and to improve both client and employee relations.
  • Led training sessions, answered questions and assisted employees with troubleshooting during migration from Eagle soft scheduling to Lighthouse.
  • Organized international and domestic travel arrangements for up to 7 staff members, including all transportation and hotel stays.
Vail Resorts - Kitchen Staff Member
Aurora, CO, 02/2007 - 04/2007
  • Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Used downtimes to prepare ingredients and restock supplies for expected busy periods.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Chopped vegetables, seasoned meats and mixed cake batter ahead of time in preparation for dinner rush.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
  • Strategically plated hot meals and salads in aesthetically pleasing arrangements.
  • Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
  • Washed, peeled and cut fruits and vegetables by hand and machine and assembled and mixed salad ingredients, gelatin molds and fruit crisps.
  • Combined ingredients according to precisely written recipes to produce top-quality food and minimized preparation time and food waste.
  • Prepared and cooked items requiring little or no processing such as hot cereals, concentrated or dehydrated soups, sauces and gravies.
  • Inspected equipment such as refrigerators and warming lamps every day to check compliance with safe operating levels.
Watermark Retirement Communities - Office Manager
Groveland, NY, 07/1997 - 02/2007
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
  • Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
  • Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Verified 6 salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
  • Coordinated special projects and managed schedules.
  • Liaised with assorted base of customers and reps, addressing requests and inquiries via phone or email.
  • Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
  • Played key role in achieving and maintaining top client satisfaction and retention by maintaining project deliverable accuracy and alignment with specifications.
  • Sourced vendors for special project needs and negotiated contracts.
  • Coached new hires on company processes while managing 6 employees to achieve maximum production.
  • Assisted upper management by coordinating travel plans, coordinating special event and taking meeting minutes.
  • Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Teamed with leaders across all departments to meet deadlines and establish culture of cross-functional collaboration.
  • Secured optimal program efficiency through collaboration with internal teams and development of positive community relationships.
  • Led training sessions, answered questions and assisted employees with troubleshooting during migration from Apple to Eagle soft.
  • Organized international and domestic travel arrangements for up to 6 staff members, including all transportation and hotel stays.

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Resume Strength

  • Personalization
  • Target Job

Resume Overview

School Attended
  • Marietta Nassau High School
  • Minnesota West Community And Technical College
Job Titles Held:
  • Office Manager
  • Kitchen Staff Member
  • Office Manager
Degrees
  • High School Diploma
  • Registered Dental Assistant

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