Office Manager Resume Example A Cut Above Tree Care

OFFICE MANAGER

Professional Summary

Highly dependable, ethical, reliable and personable Office Manager with 15+ years of outstanding knowledge of office management. Proven improvement of office functionality through streamlining organization and effective communication. Efficient in multitasking, managerial skills, procedure and policies, decision making and problem solving. Resourceful in employing deep financial and mathematical acumen to produce timely and accurate payroll and department budgets in line with staffing objectives and company goals.

Skills

Proficient in Quickbooks and Microsoft

Weekly Payroll

Expense Control

Account Reconciliation

Human Resources Management

Computerized Process

Accounts Receivable/Payable

Credit and Collections

Account Management

Month-end Closings

Customer Service/Client Relations

Work History

Office Manager04/2008 to Current
A Cut Above Tree Care – Pensacola, FL

Handled all incoming business and client requests for information.
Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Managed CRM database, including troubleshooting, maintenance, updates and report generation.
Improved office operations by automating client correspondence, record tracking and data communications.
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Quickbooks & Microsoft.
Provided complete meeting support, including materials preparation and notes or minute taking.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Performed billing, collection and reporting functions for office.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Verified salaried and hourly employee time cards to prepare accurate weekly payroll.
Completed weekly payroll for employees & owners.
Solved problems timely and effectively, ensuring customer satisfaction.
Provided proper scheduling of clients, ensuring timely and effective allocation of resources and calendars.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
Maintained computer and physical filing systems.
Developed internal requirements which complied with Department of Transportation (DOT) standards to minimize regulatory risks and liability across program.
Maintained DOT records for internal audits.
Monitored and evaluated personnel performance to complete reviews, recommend advancement or address productivity concerns.
Received, screened and routed incoming calls.
Coached new hires on company processes while managing employees to achieve maximum production.
Created reports and presentations.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current.

Office Manager08/2004 to 04/2008
Frady's Tree Service – Pensacola, FL

Handled all incoming business and client requests for information.
Integrated logistic systems into company processes to improve operations and manage work orders.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Managed CRM database, including troubleshooting, maintenance, updates and report generation.
Improved office operations by automating client correspondence, record tracking and data communications.
Created and finalized contracts for Federal (Fema, State & City after storms (hurricanes, tornados & ice).
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Quickbooks & Microsoft.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Performed billing, collection and reporting functions for office.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
Completed weekly payroll for employees.
Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
Maintained computer and physical filing systems.

Accounts Receivables10/2001 to 08/2005
Dave Howell Tires – Pensacola, FL

Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
Performed targeted collections on past due accounts aged over 30 days.
Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
Prepared and mailed invoices to customers, processed payments and documented account updates.
Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
Closely managed monthly reconciliation schedules of all assigned accounts.

Education

Associate of Arts: Business Accounting08/2012Pensacola State College- Pensacola, FL

Resume Overview

Companies Worked For:

A Cut Above Tree Care
Frady's Tree Service
Dave Howell Tires

School Attended

Pensacola State College

Job Titles Held:

Office Manager
Accounts Receivables

Degrees

Associate of Arts : Business Accounting 08/2012

Office Manager Resume Example

Resume Score: 80%

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