Office Manager Resume Example Circle H - Whiteville, North Carolina

OFFICE MANAGER

Professional Summary

Experienced Office Management and Administration Professional with years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Seasoned Office Manager with outstanding resourcefulness and creative problem-solving abilities. Versed in customer, employee and management communications with innate relationship and rapport cultivating strengths.
Experienced Office Manager with strength in managing multiple projects simultaneously and fostering cohesive staff. Experienced Office Manager highly skilled at administering business needs with efficiency and accuracy. Possess years of experience coordinating operations needs and providing administrative support to improving team productivity and reduce costs.

Self-motivated Office Manager bringing proven leadership, organizational and customer relations skills. Independently solved problems and kept teams on task to handle diverse business requirements.

Skills

Documentation and control
Expense Reporting
Scheduling
Team Bonding
Performance improvement
Strategic Planning
Organizational skills
Sorting and labeling
Office administration
Budgeting
Office management
Relationship building

Policy and Procedure Modification
Team Leadership
Clear oral/written communication
Technical Support
Bookkeeping
Contract negotiations
Friendly nature
Program Management
Payroll and budgeting
Presentation design
Clerical support

Work History

Office ManagerCircle H – Clarkton, NC

Provided complete meeting support, including materials preparation and notes or minute taking.
Completed weekly payroll for 6 employees.
Improved office operations by automating client correspondence, record tracking and data communications.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Liaised with customers and addressed inquiries, appointment requests and billing questions.
Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
Handled all incoming business and client requests for information.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
Sourced vendors for special project needs and negotiated contracts.
Recruited and hired qualified candidates for vacant and new positions.
Maintained computer and physical filing systems.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Verified 6 salaried and hourly employee time cards to prepare accurate weekly payroll.
Increased team productivity by reorganizing office supplies and protocols.
Designed marketing brochures.
Solved problems timely and effectively, ensuring customer satisfaction.
Coordinated special projects and managed schedules.
Received, screened and routed incoming calls.
Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.

Retail Assistant ManagerFamily Dollar – Chadbourn, NC

Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy.
Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.
Established and optimized schedules to keep coverage and service in line with forecasted demands.
Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
Supported retail manager by identifying and leveraging partnerships that benefited community and store.
Upheld company customer service standards to provide customers with outstanding service and friendly environment.
Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
Followed detailed directions from management to complete daily paperwork and computer data entry.
Created visual store strategy based on market trends.
Exhibited excellent people skills during interaction with employees and customers.
Answered questions about store policies and concerns to support positive customer experiences.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Kept orderly and accurate accounting records by monitoring sales documentation.
Worked closely with employees and customers to effectively manage daily operations and communications.
Reviewed reports of cash and operations to effectively control store inventory.
Optimized store displays and appearance via strategic merchandising.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Trained new employees on proper protocols and customer service standards.

Office AssistantHurricane Fishing Fleet – Calabash, NC

Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Received and routed business correspondence to correct departments and staff members.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Provided clerical support to company employees by copying, faxing and filing documents.
Took initiative to help upper management with tasks and coordinate events.
Maintained transaction security by verifying payment cards against identification.
Greeted daily visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Kept reception area clean and neat to give visitors positive first impression.
Prepared weekly employee work schedules for team members ensuring all shifts received adequate coverage.
Directed phone inquiries, answered customer questions and scheduled appointments on daily phone calls.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Transferred and directed phone calls, guests and mail to correct staff members.
Drafted employee work schedules to fill coverage gaps.
Served as floating manager-on-duty, MOD, to cover shift shortage.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.

Caseworker, 11/2019 to Current
Columbus County DSS Hired Through Hire Scene – Whiteville, NC

Maintained high level of confidentiality in all client cases, following strict guidelines and recommendations.
Assessed needs of each client and recommended appropriate services and resources.
Determined if applicants met eligibility for public assistance programs.
Made referrals to appropriate services.
Gathered information via telephone, mail or in person from clients applying for assistance.
Operated computer and imaging equipment to retrieve and enter data into electronic case records.
Communicated with people from various cultures and backgrounds on application process.
Documented all communication with applicants and inputted information into system using NCFAST.
Scheduled appointments with applicants to gather information and explain benefits processes.

Education

GED: 06/2008
Southeastern Community College - Whiteville, NC

Resume Overview

Companies Worked For:

Circle H
Family Dollar
Hurricane Fishing Fleet
Columbus County DSS Hired Through Hire Scene

School Attended

Southeastern Community College

Job Titles Held:

Office Manager
Retail Assistant Manager
Office Assistant
Caseworker

Degrees

GED : 06/2008

Office Manager Resume Example

Resume Score: 80%

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