office manager resume example with 20+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Results-oriented, Office Manager with Bookkeeping experience. Expert in multi-tasking, anticipating professional needs, and proactively identifying and resolving problems. Proven track record of promotions demonstrating drive and mastery of job positions that I have held.

  • Microsoft Office: Word, Excel, Outlook, Powerpoint
  • Accounts Payable
  • Accounts Receivable
  • Payroll
  • Administrative support
  • Event planning
  • Email management
  • Account reconciliations
  • Purchasing
  • Proposals
  • Account management
  • Invoicing
  • Medical Billing /Collections / Appeals
  • Medical Manager and Medisoft Software
  • Insurance verification
  • Job costing
  • Contract negotiations
  • Adobe Acrobat
  • CPT/ICD/HCPCS coding
  • QuickBooks
  • Expense reports & budgeting
  • Calendar management
  • Travel arrangements
  • AS400
  • Data entry
Work History
12/2005 to 12/2019 Office Manager The Mentor Network | Richfield, MN,
  • Job costing and reporting on individual project profitability.
  • Managed office staff.
  • Completed weekly payroll for 1099 contractors.
  • Reported findings to the owner on ways to increase profits and reduce expenditures.
  • Negotiated vendor contracts, which resulted in a savings of roughly $25,000.
  • Performed general office duties, including answering multi-line phones, greeting clients, mail duties, purchasing office supplies.
  • Provided logistical support for meetings and events, including room reservations, agenda preparation, and calendar management.
  • Interacted with vendors and contractors to purchase and receive orders, direct activities, and communicate instructions.
  • Completed bookkeeping activities in QuickBooks, including invoicing, bid proposals, accounts payable, accounts receivable, account reconciliations and financial reporting.
  • Created and processed expense reports.
  • Coordinated travel arrangements, including airfare, hotel, and transportation.
  • Processed payments, completed bank deposits, and drop-offs.
  • Reconciled bank statements and credit card statements.
  • Promoted from Receptionist to Administrative Assistant to Office Manager.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
02/2004 to 09/2005 Medical Biller And Accounts Payable Clerk Harris Computer Systems | Rosemont, IL,
  • Generated and submitted claims to insurance companies, including Medicare and Medicaid.
  • Followed up on unpaid and denied claims.
  • Liaised between patients, insurance companies, and the billing office.
  • Generated billing statements for patients.
  • Prepared accounts with past due balances and generated reports for outside collection agency.
  • Interviewed collection agencies and hired the most favorable for the company, which resulted in the recoupment of $50,000 worth of originally dismissed accounts receivable.
  • Researched and resolved chronic billing issues with Medicare and implemented new coding procedures and practices that resulted in recouping monies owed on 70% of the businesses claims ($350,000 worth of charges) that had been denied.
  • Generated and processed employee expense reports and reimbursements.
  • Processed accounts payable and liaised between vendors and company.
  • Reconciled bank statements and credit card statements.
  • Promoted from Medical Biller to Medical Biller and Accounts Payable Clerk.
05/2000 to 01/2004 INSURANCE COLLECTOR American Advanced Management, Inc | Riverbank, CA,
  • Collected 80% of $500,000 worth of outstanding unpaid and denied hospital claims.
  • Collected for multiple facilities nationwide.
  • Verified patient eligibility, benefits, and financial responsibility through provider websites and obtained prior authorizations as needed.
  • Utilized AS400 system to research each facilities billing and payment records for follow up with insurance companies regarding missing payments.
  • Billed hospital claims.
  • Corrected claims when appropriate, following proper coding and billing guidelines.
  • Liaised between insurance companies and patients to resolve past due accounts.
  • Set up payment plans with patients when appropriate.
01/1998 to 04/2000 MEDICAL BILLER Coast Plaza Hospital | City, STATE,
  • Analyzed charges and explanation of benefits to ensure maximum reimbursement for charges billed.
  • Researched, corrected, and refiled claims as necessary as well as appealed denied claims.
  • Submitted TAR's and CIF's when appropriate.
  • Ensured timely and accurate input of charges for three practices utilizing Medical Manager software.
  • Generated billing statements for patients and handled incoming calls regarding their accounts.
  • Collected payments and applied them to patient accounts.
  • Promoted from Central Charge Technician to Medical Biller.
Expected in 2016 to to Bachelor of Science | Psychology Walden University, Minneapolis, MN GPA:

Completed 148 Credits

Expected in 02/2005 to to Associate of Arts | Business Administration American Intercontinental University, Hoffman Estates, IL GPA:

Magna Cum Laude in February 2005.

Expected in 08/1999 to to | Medical Billing Whittier Adult School, Whittier, CA GPA:

Graduated from the Medical Biller Program in 1999. Coursework included medical terminology and spelling, anatomy and physiology, chart note Interpretation, medical billing using Medisoft software, patient scheduling, CPT/ICD/HCPCS coding, medical filing, EOB interpretation, HIPAA regulations.

QuickBooks Pro Advisor - Currently in progress

Notary Public, State of Texas

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Resume Overview

School Attended

  • Walden University
  • American Intercontinental University
  • Whittier Adult School

Job Titles Held:

  • Office Manager
  • Medical Biller And Accounts Payable Clerk


  • Bachelor of Science
  • Associate of Arts

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