Committed
and motivated Office Manager with exceptional customer-relation and
decision-making skills. Strong work ethic, professional demeanor and great
initiative. Handle customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Highlights
Operations management
Training and development
Microsoft Office proficiency
Meticulous attention to detail
Results-oriented
Self-directed
Experience
Office ManagerMar 2015 to Current Applied Technical Services － Marietta, GA
Fulfill dual roles as both the Training Administrator and Office Manager
Cut office costs by 8.5% annually
Coordinate all corporate events for team of 250 employees
Manage a team of 4 Customer Service Reps
Training AdministratorJan 2011 to Current Applied Technical Services － Marietta, GA
Develop and administer online training to 750 employees
VolunteerOct 2009 to Oct 2010 Children's Healthcare of Atlanta － Atlanta, GA
Organized arts and crafts to do with the children waiting to see the Doctor every Sunday morning to help pass the wait time and ease anxiety
Collections SpecialistApr 2007 to Dec 2010 Amicalola EMC － Jasper, GA
Worked closely with local organizations to coordinate assistance through community programs for those in need
90% collections success rate for Amicalola EMC, which services 40,000 customers
Education
Bachelor of Science, Technical ManagementOctober 2012DeVry University － Alpharetta, GeorgiaGPA: 4.0 Dean's ListGraduated Summa Cum Laude
Associate of Applied Science, AccountingJune 2011Chattahoochee Technical College － Jasper, GeorgiaGPA: 3.9 President's List
2008 Georgia Occupational Award of Leadership
Awarded $26,500 scholarship to DeVry
Certificate, AccountingDecember 2008Appalachian Technical College － Jasper, Georgia
Certified
Office Accounting Specialist, Computerized Accounting Specialist and Payroll
Accounting Specialist
