office manager resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Dedicated and highly trained professional with experience handling wide range of administrative, technical and executive-supportive tasks.
  • Excel at resolving employer challenges with innovative solutions, systems and process improvements that increase efficiency, customer satisfaction and bottom line.
  • Skilled relationship builder with proven ability to work with different personality styles.
  • Proficient in MS Office Suite, EMR/EPIC system and other applications/systems.
  • Leadership/Management
  • Policies & Procedures Manuals
  • Expense reporting and Reduction
  • HIPAA Compliance
  • Insurance Processing
  • Exceptional Attention To Detail
  • Progress implementation and tracking
  • Policy and Procedure Modification
  • Training and Development
  • Excellent multi-tasking ability
  • Clear oral/written communication
  • Workflow planning
Work History
OFFICE MANAGER, 10/2019 to Current
Rv Retailer, ,
  • Overseeing work of more than 10 office employees to ensure work productivity and meet deadlines and company standards.
  • Answering telephone calls and emails from customers and clients and directing them to relevant staff.
  • Monitoring office supplies and ordering new stationery, furniture, appliances and electronics as required.
  • Interviewing and training new office employees and organizing their employment paperwork.
  • Coached new hires on company processes while managing employees to achieve maximum production
  • Organizing maintenance companies to keep office clean and safe and ensure its appliances are in good working order.
  • Reporting office progress to senior management and working with them to improve office operations and procedures.
  • Increased customer satisfaction by resolving issues and following up on timely manner.
Rsource, ,
  • Established communication with patients and their families about details of their bills and insurance restrictions.
  • Demonstrated exceptional professional customer service during patient interactions.
  • Obtaining copay amounts and explaining medical terminology to patients at end of their treatments.
  • Advising patients on nearby care based on referrals from physician.
  • Performed patient registration and appointment scheduling for Internal Medicine, Family Medicine, pediatrics, oncology, Laboratory, X-ray and immediate care.
  • Collect co-pays, cash, checks, credit and debit payments.
  • Increased collection of payment on outstanding patient accounts and ensured accounts are updated.
  • Balanced deposits and credit card payments each day
  • Scan patient identifiers into electronic medical record, assist patients with labs and tests using Clinic-Scan.
  • Handled over 20 phone calls per day to triage patients in need of immediate assistance and address customer inquiries and concerns.
Registration Coordinator, LEAD PATIENT SERVICE REPRESENTATIVE, 12/2017 to 05/2018
Chicago Metropolitan OB/GYN, ,
  • Positively greeting patients and families, while assuring efficient check in process and telephone encounters ; all according to pre-established practice guidelines
  • Reconciliation of daily services to include collection and processing of payments received, schedule follow up appointments, & enter diagnosis codes according to pre-established practice guidelines with support of Senior Operations Supervisor.
  • Compliance with HIPPA Privacy laws and security regulations.
  • Trained new employees and Assist with new employee orientation and with their continued growth.
  • Served as Coordinator for prior authorization request for different procedures within various departments.
  • Managed unit supply inventory and verified supplier receipts.
  • Verifying and accurately entering essential patient information into EMR registration and scheduling system with 90% accuracy.
  • Review, compile, approve, submit patient refunds and complete balance transfers. Other areas of responsibility include answering telephones, daily maintenance voicemail retrieval and accurate message transcription and follow through, distribution of mail, maintaining PSR staff schedules, supervising their day to day activities and participate in PSR evaluations and evaluations, organize and PSR meetings.
  • Perform Payroll edit functions, answer billing inquiries, address patient complaints and escalating as necessary, attend and participate in monthly PL meetings, Complete all reports (i.e. Eligibility Rejection, Claim Edit, Self-Pay, Charge and Patient Work Queues’, Co-Pay report etc…),
  • Coordinate daily eligibility verifications, Reconcile drawers and make cash deposits, Order Supplies and other clerical duties as assigned, Record, track and trend billing or patient complaints and bring to Senior Operations Supervisors attention to help ensure that concerns are reviewed and responded to promptly.
  • Take part in departmental cross-training program.
Internship Student, 08/2017 to 12/2017
Chicago Metro OB/GYN, ,
  • Conducted performance data analysis to support root cause identification and Interfaced with multiple departments in process of identifying creating effective and cost savings measures.
  • Analyzed problems, identified solutions and made decisions.
  • Produced high-quality documents, spreadsheets for; staff inventory log, inventory reorder form with pricing. Created, printed, and laminated inventory reorder tags, that helped with minimization of waste by 25% and identify main vendor that was cheaper by 15%.
  • Maintained and organized physical files and digitized records for easy updating, tracking spreadsheets and reports for retrieval by authorized team members.
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Restocked and cross checked pricing, quantity and accuracy during delivery of office supplies. Uploaded and updated spreadsheets and documentation as needed.
  • Communicated effectively with staff and accepted critiques on areas of improvement.
  • Maintained, restocked, labeled every drawer in patient rooms, and organized inventory by checking stock to determine supply levels, expediting orders and delivering materials to office.
Bachelor of Health Administration: , Expected in 2017 to Governor State University - University Park, IL,
High School Diploma: , Expected in 2009 to Jeffersonville High School - Jeffersonville, Indiana

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Resume Overview

School Attended

  • Governor State University
  • Jeffersonville High School

Job Titles Held:

  • Internship Student


  • Bachelor of Health Administration
  • High School Diploma

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