Office Manager Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Meticulous Office Manager with proven performance in streamlining office protocols. Master in conflict resolution and inventory management. Distinguished history of reliability and effective budgeting. Adept at preparing and maintaining files, greeting visitors and restocking supplies. Good communicator and planner with strong judgement and critical thinking abilities.

  • Complex Problem Solving
  • Team Management and Supervision
  • Decision Making
  • Report Preparation and Analysis
  • Handling Customer Complaints
  • Coaching and Mentoring
  • Multitasking and Prioritization
  • Account Reconciliation
  • Customer Service Management
  • Verbal and Written Communication
  • Regulatory Compliance
  • Confident, Driven, and Adaptable
  • Inventory Oversight
  • Attention to Detail
  • Research and Analysis
  • Friendly and Reliable
Work History
1/2/20 to Current Office Manager Bridgestone Corporation | Downey, CA,
  • Tracked office supplies and restocked low items to keep team members on-task and productive.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained computer and physical filing systems.
  • Interacted with customers by phone, email or in-person to provide information.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Kept accounts and records current by actively pursuing error resolutions and independently correcting problems.
  • Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
  • Trained new employees on administrative procedures, company policies and performance standards.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Maintained open communication with customers to foster positive relations and provide updates on issues.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
04/2019 to 01/2020 Office Clerk In-Terminal Services | Detroit, MI,
  • Responded to inquiries from callers seeking information.
  • Skilled with office equipment including computers, photocopiers, scanners and voice mail systems.
  • Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
  • Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
  • Effectively handled office communications while adhering to confidentiality guidelines.
  • Interacted with customers by phone, email or in-person to provide information.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Mentored, trained and supported new staff members in office policies and procedures.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Assisted Office Manager by pulling documentation and organizing files for review.
  • Assisted management with supervision of store.
06/2014 to 03/2019 Assistant Property Manager Mac Property Management | Chicago, IL,
  • Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
  • Kept accurate records of all resident and tenant correspondence.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Processed security deposit refunds.
  • Showed apartments to potential tenants and answered questions regarding community.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
  • Escalated major issues to property manager for immediate remediation.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
  • Validated rental eligibility by using CBC - AmRent's verification process.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Completed final move-out walk-throughs with tenants to identify any required repairs.
  • Posted policies and rules in common areas for tenant review.
  • Detailed and promoted specifics of accommodations during tours of vacant condominiums for prospective clients.
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Administered operations to handle needs of more than 300 tenants across 168 property units.
12/2012 to 05/2014 Substitute Teacher Dixon Unified School District | Dixon, CA,
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Supervised lunchroom and recess activities.
  • Implemented prepared lesson plans in established classrooms.
  • Completed documentation of attendance, grades and other required details.
  • Created positive and supportive classroom climate.
  • Assigned, explained and graded homework.
  • Proctored quizzes, tests and standardized examinations.
  • Demonstrated strong knowledge of school policies and program requirements.
  • Assist students with reviewing course material and improving comprehension.
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Complemented scheduling needs of full-time teaching staff as substitute.
Expected in 07/2018 Certification | Phlebotomy Central Technology Center - Sapulpa, Sapulpa, OK GPA:
Expected in 05/1994 High School Diploma | Urbana High School , Urbana, IL, GPA:

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Resume Overview

School Attended
  • Central Technology Center - Sapulpa
  • Urbana High School
Job Titles Held:
  • Office Manager
  • Office Clerk
  • Assistant Property Manager
  • Substitute Teacher
  • Certification
  • High School Diploma