Office Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Exceptionally organized and efficient Office Manager with over four years of experience in office environment. Strong sales experience and understanding of personnel management. Great at multitasking from managing the business website, vehicle delivery, getting customers financed for auto loans, title work, managing accounts receivable, and filing all paperwork.

  • Budgetary Planning
  • CRM and office management software
  • Invoicing and billing
  • Accounts payable and receivable
  • Data entry
  • Customer relations
  • Expense reporting
  • Report writing
  • Organizational skills
  • Bookkeeping
  • Lender relationships
  • Deal structuring
  • Proficient in Dealertrack
  • Customer satisfaction
  • Customer financing
  • Financing expertise
  • Expert in auto title work
Office Manager, 06/2017 to 05/2021
Bridgestone CorporationDover, DE,
  • Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Planned for major business changes, including system conversions and office moves.
  • Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
  • Conferred with business leaders to evaluate needs and strategize operational improvements.
  • Managed office budget to handle all needs, including inventory, postage and vendor services.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Wrote professional business correspondence to maintain strong line of communications.
  • Managed office inventory and placed new supply orders.
  • Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.
  • Directed and oversaw office personnel activities.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Analyzed applicants' financial status and credit to determine feasibility of granting loan.
  • Performed daily maintenance of loan applicant database.
  • Provided expert financial advice on auto loans.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Negotiated product sales and trade-in deals for maximum profit.
  • Maintained relationships and followed up with customers.
  • Reconciled accounts receivable and prepared income summary reports and cash reports.
  • Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process.
  • Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
  • Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
  • Explained vehicle warranties and extended service contracts to buyers and administered paperwork.
  • Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
  • Investigated and solved accuracy issues on titles, odometer readings, and power of attorney.
  • Performed title searches, ordered reports and obtained clearance documents.
Dog Care Provider, 04/2017 to 08/2017
Healthcare Services GroupFort Sherman Historical, MT,
  • Offered animals ample exercise opportunities through walks and play activities.
  • Fed animals twice daily and refilled water dish frequently with fresh supply.
  • Noted unusual behavior in logs and contacted owners immediately regarding health-related issues.
  • Monitored animals during group play sessions for signs of aggressive or fearful behavior.
  • Developed long-term relationships with clients and bonded with animals through regular contact.
  • Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
  • Supported animal health by keeping all areas clean, neat and properly sanitized.
Waitress, 10/2016 to 02/2017
Toucan's Ale HouseCity, STATE,
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
  • Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Arranged place settings with fresh tablecloths, tableware and flowers to create appealing tables.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Stocked server areas with supplies before, during and after shifts.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Education and Training
: Business, Expected in
South Georgia State College - Douglas, GA
High School Diploma: , Expected in 05/2016
Brunswick High School - Brunswick, GA,

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Resume Overview

School Attended
  • South Georgia State College
  • Brunswick High School
Job Titles Held:
  • Office Manager
  • Dog Care Provider
  • Waitress
  • Some College (No Degree)
  • High School Diploma