Office Manager Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

A self-motivated and forward thinking medical Office Manager who brings more than 14 years of experience within large fast-paced healthcare facilities demonstrating strong experience in all office procedures and processes, staff training and medical billing. Familiar with all aspects of daily business operations including: Personnel, Human Resource Issues, HIPAA and OSHA Compliance, Contract Negotiations, Payroll and numerous administrative functions. Eager to bring strong administrative skills to a growing company in need of exceptional support.

  • Excellent Communication Skills
  • Problem Solving
  • Attention to detail
  • Revenue Cycle Improvement
  • Leadership and Team building
  • Effective Workflow Management
  • ICD-10 and CPT Coding
  • Medical Billing
  • Proficient in charting, billing and managing finances
  • Proficiency in Medical terminology, anatomy and physiology
  • CPR /First Aid certified
  • ECW, GreenWay, Simplify , Medisoft
Work History
Office Manager, 05/2018 to Current
Associated Catholic Charities Westminster, MD,
  • Able to instill HGLC vision to achieve company goals and surpass expectations while maintaining quality, safety, and exceptional customer service.
  • Managed over 50 customer calls per day, developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy.
  • Marketing, setting and administrating budgets, and developing improved processes to meet short and long term goals.
  • Recruiting all new hires, onboarding for new employees, which enabled each to effectively learn tasks and job duties.
  • Monitored and evaluated personnel performance to complete quarterly and annual reviews, recommend advancement or address productivity concerns.
  • Provided financial counseling by assisting with payment plans for self pay patients and outstanding account balances decreasing collections.
  • Assisted with all front office duties, medical assistant responsibilities, referral management, scribing, prior authorizations, insurance verifications, billing and any additional task needed when short staffed. Addressed and remedied all patient or team member issues.
  • Handled reports for scheduling rescheduling, cancellations and recalls processes.
  • Arranged surgeries with surgical centers, confirming times with patients and preparing admission and consent forms.
  • Open Access Coordination for all outpatient procedures.
  • Assessed processes and procedures, complying with OSHA and HIPAA regulations.
Office Manager, 08/2013 to 06/2017
Associated Catholic Charities Arnold, MD,
  • Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures.
  • Supervised fiscal operations, including accounting, budgeting, authorizing expenditures and financial reporting.
  • Leveraged patient feedback and performed continuous process improvements to streamline business operations and patient satisfaction.
  • Addressed and remedied all patient or team member issues.
  • Accommodated patients by scheduling appointments, and establishing relationships with managed care organizations, area hospitals and insurance companies to expedite payments and resolve issues.
  • Assisted with billing of Hospital Charges for 5 providers
  • Coordinated patient scheduling, check-in, check-out and payments for billing. Improved timely payment of bills by developing flexible payment plans for patients.
  • Covered staff when needed to assist with office flow.
  • HIPAA and OSHA compliant
Financial Counselor/ Referral Coordinator/ Front Office Rep, 04/2012 to 08/2013
Atlanta Gastroenterology Associates City, STATE,
  • Scheduled, rescheduled all office no shows, cancellations and outpatient procedures.
  • Monitored inpatient, outpatient procedures. Collect co-pays and outstanding balances. Responsible for financially securing patient accounts for all offices.
  • Benefit verification for Physician offices, Outpatient Hospitals and Endoscopy facilities.
  • Referrals and Authorizations.
  • Calculated and notified patients on outstanding balances, payment plan arrangements, collections, record accurate insurance information.
  • Counseled patients with payment for medical treatment and procedures.
  • Crossed trained, performed other office functions which including; phone triage, check in/out patients, scheduling, pre-certification, SMWD (Site Manager Work Driver), hospital charges and special projects.
  • Consult with patients about insurance, co-pays, procedure responsibilities for 5 Physicians and two locations, patient concerns and indigent care program.
Medical Front Office Receptionist/ Assistant Medical Biller, 04/2010 to 04/2012
Piedmont Minor Emergency Clinic City, STATE,
  • Front check-in /check-out for 4 Providers and 2 nurse practitioners.
  • Triaging, rooming patients, charting and scribing when needed.
  • Answered 3 lines over 80 customer calls per day.
  • Appointment scheduling, maintained timely patient flow.
  • Insurance verification and referral authorizations.
  • Performed daily transaction and payment logs.
  • Assisted with managing revenue cycle functions including point of service, cash collections, patient financial counseling, coding, charge entry, posting and electronic and paper claim submissions.
  • Responsible for collection, aging, establishing write-off standards and claim denial management.
Associates Degree: Healthcare Management, Expected in 2016
UMA- Ultimate Medical Academy - ,
Diploma Program Certification- AAPC: Billing and Coding Specialist, Expected in 2008
Florida Career College - Pembroke Pines, FL,

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Resume Overview

School Attended
  • UMA- Ultimate Medical Academy
  • Florida Career College
Job Titles Held:
  • Office Manager
  • Office Manager
  • Financial Counselor/ Referral Coordinator/ Front Office Rep
  • Medical Front Office Receptionist/ Assistant Medical Biller
  • Associates Degree
  • Diploma Program Certification- AAPC