Office Manager resume example

At Massage Works Day Spa & Salon I was a cosmetologist and a Micro Pigmentation Specialist. As a cosmetologist I cut, color and perm men, women and children's hair. As a Micro Pigmentation Specialist I permanently apply makeup.

Other areas of expertise include researching the various types of spa therapies and treatments to be better informed of spa services. Checked members and guests in promptly for their appointments. Coordinated and booked spa service appointments for individual and group clients. Assigned clients to estheticians by aligning the client’s needs with the esthetician’s expertise. Rotated between spa front desk management and working the salon floor. Replenished body treatment sheets after each spa session. Meticulously entered client and service information when booking appointments. Provided accurate product and merchandise information to customers. Responded to customer inquiries in a friendly and professional manner. Suggested and sold salon services and retail products to customers. Greeted all guests and assisted them with requests and special services. Responded to the needs and requests of the spa director. Processed all cash and credit card transactions. Replaced towels and mats and escorted guests to the Quiet Room. Showed appreciation to guests by thanking them for their business. Clearly communicated with each employee regarding any schedule changes. Executed all daily opening and closing procedures. Organized salon paperwork and office files. Scheduled beauty consultations and hair styling appointments. Monitored and tracked salon product orders and deliveries. Worked a flexible schedule to accommodate salon needs. Introduced corporate policies, procedures and work rules to new spa employees. Employed spa tracking system when making reservations. Mailed client forms and salon promotional documents.

During my employment with Fink Trucking I was responsible for all daily paperwork of employees, dispatching and scheduling drop offs and pick ups for employees. I updated confidential employee information with accuracy and speed.Verified that information in the computer system was up-to-date and accurate.Created monthly reports for records, closed terminated records and completed chart audits.Updated departmental standard operating procedures and database to accurately reflect the current practices.Developed and created a more effective filing system to accelerate paperwork processing.Successfully established effective systems for record retention by creating database for daily correspondence tracking.

While employed with Images Hair Designs I worked as a cosmetologist. I also checked clients in promptly for their appointments. Coordinated and booked all spa service appointments for individuals. Scheduled beauty consultations and hair styling appointments. Worked a flexible schedule to accommodate salon needs.

As the Assistant Director, at the Lafayette County Housing Authority, I manage all the daily operations. From maintenance issues and ordering of supplies, to management of roughly 120 tenants which includes all tenant files and certifications as well as inspection of all tenant homes.

Everyday the Executive Director and I have a meeting to brief each other on the days events, give repair orders to our maintenance person and prioritize my daily tasks. I process all paperwork which includes rental leases and monthly statements. I manage and direct every call that comes into the office. Work one on one with all 120+ tenants, process and deposit monthly rents, and develop payment plans if needed. Line up any outside maintenance/repairs that are above our staff capabilities.