Dynamic administrative professional and leader with 20+ years of experience playing key role in attaining daily objectives and long-term goals across diverse office platforms. Strongly committed to raising productivity and patient quality via communication and allocation of resources as well as implementation of process improvements. Skilled receptionist and liaison with superior communication, computer, support and organizational skills.
Assessed processes and procedures, complying with OSHA and HIPAA regulations.
Managed patient records, encompassing data tracking and administrative functions related to insurance, billing and accounts receivable.
Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Created and implemented organizational policies and procedures.
Developed and maintained electronic record management systems to analyze and process data.
Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
Addressed and remedied all patient or team member issues.
Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
Developed policies and procedures for effective practice management.
Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
Developed standard operating procedures for all administrative employees.
Coached new hires on company processes while managing employees to achieve maximum production.
Maintained computer and physical filing systems.
Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
Chiropractic Technician
09/2017 to 01/2019
Office ManagerHughes Exterminators – Dunedin, FL,
Assessed processes and procedures, complying with OSHA and HIPAA regulations.
Created and managed patient records, encompassing entry and administrative functions related to insurance, billing and accounts receivable.
Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Created and implemented organizational policies and procedures.
Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
Addressed and remedied all patient or team member issues.
Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
Developed policies and procedures for effective practice management.
Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
Coached new hires on company processes while managing employees to achieve maximum production.
Maintained computer and physical filing systems.
Assisted doctor with x-ray and therapy on patients.
Chiropractic Technician
Chiropractic Radiology Technician
04/2017 to 09/2017
Chiropractic TechnicianHughes Exterminators – Saint Petersburg, FL,
Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
Maintained physical filing systems.
Assisted doctor with X-Rays and Therapy on patients.
Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Obtained client medical history, including medication information, symptoms and allergies.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Sanitized, restocked and organized exam rooms and medical equipment.
Collected and documented patient medical information such as blood pressure and weight.
06/1999 to 04/2017
Office ManagerWatertown Chiropractic – City, STATE,
Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Developed standard operating procedures for all employees.
Coached new hires on company processes while managing employees to achieve maximum production.
Maintained physical filing systems.
Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
Created printed marketing materials designed to drive campaigns.
Worked with customers to develop payment plans and bring accounts current.
Established and updated work schedules to account for changing staff levels and expected workloads.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Assessed processes and procedures, complying with OSHA and HIPAA regulations.
Assisted doctor with x-ray and therapy on patients.
Sanitized, restocked and organized exam rooms and medical equipment.
Obtained client medical history, including medication information, symptoms and allergies.
Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Collected and documented patient medical information such as blood pressure and weight.
Performed clerical duties, such as word processing, data entry, answering phones and filing.
Education
Expected in 2005
: EMT Certification Waukesha Tech College - Waukesha, WI, GPA:
Expected in 2003
: Chiropractic Radiology Technician Wisconsin Chiropractic Association - , GPA:
Expected in 1999
: Chiropractic Technician Wisconsin Chiropractic Association - , GPA:
Expected in
High School Diploma: Maranatha Baptist Academy - Watertown, WI, GPA:
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