SEARCH

Office Manager Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
OFFICE MANAGER
Professional Summary

Personable Office Manager with outstanding knowledge of office management. Proven improvement of office functionality through streamlining organization. Committed to detail-oriented organization and effective communication.

Skills
  • Documentation and control
  • Team Leadership
  • Office management
  • Friendly nature
  • Technical Support
  • Clear oral/written communication
  • Policy and Procedure Modification
  • Performance improvement
  • Account Reconciliation
  • Relationship building
  • Office administration
  • Excellent multi-tasking ability
Work History
Office Manager, 10/2014 to Current
Company Name – City, State
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Assisted customers by answering questions and fulfilling requests.
  • Handled all incoming business and client requests for information.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Compared vendor prices and negotiated for optimal savings.
  • Performed billing, collection and reporting functions for office.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Increased customer satisfaction by resolving product and service issues.
Customer Service Representative, 01/2012 to 10/2014
Company Name – City, State
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Responded to customer requests for products, services and company information.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
Customer Service Representative, 08/2009 to 01/2012
Company Name – City, State
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Responded to customer requests for products, services and company information.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered constant flow of customer calls.
  • Educated customers on promotions to enhance sales.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative, 11/1999 to 08/2009
Company Name – City, State
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Responded to customer requests for products, services and company information.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Verified all patient demographic information when registering for services.
  • Established contact with ordering physician's office to resolve any issues or to collect missing vital information.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Located, checked in and pulled medical records for patient appointments and incomplete charts.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Organized patient files and streamlined operations to improve efficiency.
  • Completed and filed financial documentation for accounting purposes.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Education
High School DiplomaSouthwest High School - City
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Southwest High School

Job Titles Held:

  • Office Manager
  • Customer Service Representative

Degrees

  • High School Diploma

Similar Resumes

View All
Office-Supervisor/Business-Office-Manager-resume-sample

Office Supervisor/Business Office Manager

Aurora, Illinois