Office Manager Resume Example
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OFFICE MANAGER
Professional Summary
Personable Office Manager with outstanding knowledge of office management. Proven improvement of office functionality through streamlining organization. Committed to detail-oriented organization and effective communication.
Skills
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Work History
Office Manager, 10/2014 to Current
State Of Indiana – Borden , IN
State Of Indiana – Borden , IN
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Assisted customers by answering questions and fulfilling requests.
- Handled all incoming business and client requests for information.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Compared vendor prices and negotiated for optimal savings.
- Performed billing, collection and reporting functions for office.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Increased customer satisfaction by resolving product and service issues.
Customer Service Representative, 01/2012 to 10/2014
Tech Air – San Leandro , CA
Tech Air – San Leandro , CA
- Provided primary customer support to internal and external customers in fast-paced environment.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Responded to customer requests for products, services and company information.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
Customer Service Representative, 08/2009 to 01/2012
Tech Air – Santa Fe , NM
Tech Air – Santa Fe , NM
- Provided primary customer support to internal and external customers in fast-paced environment.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Responded to customer requests for products, services and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls.
- Educated customers on promotions to enhance sales.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative, 11/1999 to 08/2009
Tech Air – Schofield , WI
Tech Air – Schofield , WI
- Provided primary customer support to internal and external customers in fast-paced environment.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Responded to customer requests for products, services and company information.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Verified all patient demographic information when registering for services.
- Established contact with ordering physician's office to resolve any issues or to collect missing vital information.
- Organized paperwork such as charts and reports for office and patient needs.
- Located, checked in and pulled medical records for patient appointments and incomplete charts.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Organized patient files and streamlined operations to improve efficiency.
- Completed and filed financial documentation for accounting purposes.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Education
High School DiplomaSouthwest High School - City
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Resume Strength
- Completeness
- Measurable results
Resume Overview
School Attended
- Southwest High School
Job Titles Held:
- Office Manager
- Customer Service Representative
Degrees
- High School Diploma
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