Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Professional Summary
Personable Office Manager with outstanding knowledge of office management. Proven improvement of office functionality through streamlining organization. Committed to detail-oriented organization and effective communication.
Skills
Documentation and control
Team Leadership
Office management
Friendly nature
Technical Support
Clear oral/written communication
Policy and Procedure Modification
Performance improvement
Account Reconciliation
Relationship building
Office administration
Excellent multi-tasking ability
Work History
10/2014 to CurrentOffice ManagerState Of Indiana | Borden, IN,
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Assisted customers by answering questions and fulfilling requests.
Handled all incoming business and client requests for information.
Improved office operations by automating client correspondence, record tracking and data communications.
Compared vendor prices and negotiated for optimal savings.
Performed billing, collection and reporting functions for office.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Increased customer satisfaction by resolving product and service issues.
01/2012 to 10/2014Customer Service RepresentativeTech Air | San Leandro, CA,
Provided primary customer support to internal and external customers in fast-paced environment.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Responded to customer requests for products, services and company information.
Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
Managed efficient cash flow reporting, posted cash receipts and analyzed chargebacks, independently addressing and resolving issues.
Identified, researched and resolved billing variances to maintain system accuracy and currency.
Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments.
08/2009 to 01/2012Customer Service RepresentativeTech Air | Santa Fe, NM,
Provided primary customer support to internal and external customers in fast-paced environment.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Responded to customer requests for products, services and company information.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered constant flow of customer calls.
Educated customers on promotions to enhance sales.
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
11/1999 to 08/2009Customer Service RepresentativeTech Air | Schofield, WI,
Provided primary customer support to internal and external customers in fast-paced environment.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Responded to customer requests for products, services and company information.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Verified all patient demographic information when registering for services.
Established contact with ordering physician's office to resolve any issues or to collect missing vital information.
Organized paperwork such as charts and reports for office and patient needs.
Located, checked in and pulled medical records for patient appointments and incomplete charts.
Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
Organized patient files and streamlined operations to improve efficiency.
Completed and filed financial documentation for accounting purposes.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Education
Expected in High School Diploma | Southwest High School, St. Louis, MO, GPA:
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