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JC
Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary
Precise, detail-oriented Credit and Office Manager with sound judgment and decision-making skills. Experienced in A/R and  A/P processes and managing customer and vendor relations.
Highlights
  • Account reconciliations
  • Financial statement analysis
  • Analytical reasoning
  • Accounts receivable professional
  • Peachtree proficiency
  • Quickbooks proficiency
  • Experienced with AS400
  • Experienced with Microsoft Office
Experience
07/2014 to Current Office Manager Acadia Healthcare | Newport Beach, CA,
  • Managed accounting operations, accounting close, account reporting and reconciliations.
  • Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.
  • Reviewed credit references and financial reports for new customers and issued credit limits.
  • Processed all cash receipts and researched and resolved any discrepancies or chargebacks.
  • Coordinated with the sales team to communicate credit limits and account statuses for accounts in their territories.
  • Executed accounts receivable reporting enhancements and reconciliation procedures.
  • Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Described product to customers and accurately explained details and care of merchandise.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Successfully acquired an average of  4 new customers per month, generating a 10% growth in revenue, in both the internet sales division and restaurant wholesale division.
  • Provided an elevated customer experience to generate a loyal clientèle.
  • Routinely answered customer questions regarding merchandise and pricing.
  • Helped drive sales goals and achieve monthly quotas by developing marketing and sales material for the farmers markets and state fairs.
  • Supervised and trained a staff of 10 team members for our farmers market and state fair booths. 
  • Created and maintained an organized database to develop promotional sales.
  • Contacted customer to follow up on purchases, suggest new merchandise and inform them about promotions and upcoming events.
  • Participated in physical inventory counts every month.
  • Prepared monthly and quarterly payroll taxes, ensuring compliance to state and federal tax laws.
  • Prepared bi-weekly payroll.
  • Prepared and analyzed monthly financial reports.
  • Concerns or trends were then discussed with our CEO and we worked with the other departments to come up with a strategy to deal with the trend/concern.
  • Contributed to a team for the development of the new company website and provided insight on back end set up.
08/2009 to 08/2014 Group Supervisor Emerson Electric Co. | Ash Flat, AR,
  • Routinely answered customer questions regarding services and pricing.
  • Greeted customers entering the center to ascertain what each customer wanted or needed.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Coordinated parent-teacher conferences 2 times during the school year.
  • Worked with interdisciplinary team members to evaluate children's progress and recommend appropriate learning plans.
  • Addressed behavioral and learning issues with parents and daycare management.
  • Fostered reasoning and problem solving through active exploration games and activities.
  • Monitored students' educational progress with individual charts and files.
  • Taught an average of 12 toddlers/preschoolers per school year.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Identified signs of emotional and developmental problems in children and reported to parents.
  • Allowed for ample outdoor discovery time each day.
  • Gave one-on-one attention to children while maintaining overall focus on the entire group.
  • Established daily routines that were easy for the children to follow.
  • Used classroom observations to create written assessments of student performance.
  • Used classroom observations to create written assessments of student performance.
07/2001 to 2004 Credit Manager Blazer Electric Supply | Colorado Springs, CO,
  • Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software.
  • Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions.
  • Completed monthly, quarterly and annual bank reconciliations for 2 subsidiary companies.
  • Coordinated the approval or rejection of lines of credit.
  • Maintained an aging report of 99% current accounts.
  • Routinely researched and resolved customer discrepancies or disputes.
  • Provided external auditors with necessary documentation.
Education
Expected in 2015 Bachelor of Science | Private Sector Accounting Virginia College, Birmingham, AL GPA:
Private Sector Accounting
Skills
Account reconciliation, Accounts payable, attention to detail, bi, cash receipts, charts, interpersonal communication, conferences 2, customer service, database, ERP, financial reports, focus, inventory, Inventory control, marketing and sales, MS Access, Excel, MS Office, payroll, pricing, problem solving, problem solver, coding, progress, QuickBooks, safety, sales, SAP, strategy, tax laws, taxes, teacher, telephone etiquette, time management, trainer, trend, website, workflow, written

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School Attended

  • Virginia College

Job Titles Held:

  • Office Manager
  • Group Supervisor
  • Credit Manager

Degrees

  • Bachelor of Science

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